28 customer service manager jobs found in Dublin, OH

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid Position type: Full time - salary       We’re a team of employees passionate about delivering best-in-class customer service and innovation in the industry. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! Delivering exceptional customer service requires more than great insurance products. It requires digital experiences that meet policyholders where they are. We are seeking a Senior Software Engineer to serve as the technical member of Central's Digital Product team, adding a new dimension to how Central serves policyholders digitally. This is a rare chance to build something new inside an established, trusted carrier, combining the energy of a startup with the stability of an enterprise. Working...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance QA and Complaints Analyst The QA and Complaints Analyst will be responsible for the investigation and resolution of both Irish and UK based complaints, ensuring absolute compliance with all of the regulatory requirements. The QA and Complaints Analyst will also be responsible for assistance with monitoring and documenting all agent quality across the Customer Service Team in support of the departmental quality goals and initiatives Specific Responsibilities...

Location: Van Wert, OH; Dublin, OH; Waltham, MA; Alpharetta, GA; Irving, TX Work Model: Hybrid or Remote based on location  Position type: Full time - salary       We’re a team of employees passionate about delivering best-in-class customer service and innovation in the industry. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! Fraud prevention is at the heart of protecting our customers and our business—and that’s where this role makes an impact. As Anti-Fraud Manager, you’ll lead front-line investigative efforts, tackle complex and high-impact cases, and partner with a wide network of internal teams and external agencies. This is an opportunity to shape strategy, develop talent, and bring modern tools and analytics into real-world fraud detection and...

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid  Position type: Full time - salary       We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! Central Insurance is seeking a Data Analytics Manager to lead a high‑impact team responsible for delivering data‑driven insights and advancing enterprise data capabilities. In this role, you will oversee the development of analytics solutions, data models, and data architecture that enable informed decision making and support key business initiatives across the organization.  This position is ideal for a strategic leader who can translate complex business needs into actionable data...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Field Case Manager - Vocational This Field Case Manager will cover our Dayton/Cincinnati/Southern Ohio region. PRIMARY PURPOSE OF THE ROLE: Sedgwick Field Case Managers work face to face with their injured workers and medical providers t o facilitate; though advocacy, progressive medical treatment, and timely return-to-work; while acting as a liaison and providing communication between all involved parties. While frequent travel is required, you will maintain a...

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid  Position type: Full time - salary       We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! The Senior Engineering Manager of Infrastructure leads engineering teams that design, build, and operate reliable, scalable technology platforms critical to Central’s operations; while continuously evolving how those platforms are delivered. This role translates enterprise infrastructure strategy into actionable, product‑oriented engineering roadmaps, balancing operational stability with modernization through automation, Infrastructure‑as‑Code, and platform engineering practices. Working...

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid  Position type: Full time - salary       We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! As an Insurance Product Manager – Commercial Lines Property , you will build and communicate your long-term strategy for Central’s CL Property insurance product. You will work closely with cross-functional teams and will focus on evaluating the market and competitive landscape, defining the value and viability of opportunities and making prioritized decisions regarding your product area. Join the Insurance Product team in this exciting role to help drive innovation of our CL Property...

Location: Van Wert, OH; Dublin, OH; Alpharetta, GA; Irving, TX Work Model: Hybrid or Remote Position type: Full time - salary       We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! If you're energized by leading teams, improving results, and elevating claim quality, this role is for you. The Auto Damage Claims Manager drives workflow, coaching, and technical excellence to ensure fair, efficient claim outcomes—supporting disciplined reserving, strong negotiations, proactive customer service, and compliant handling from first notice through resolution. You'll collaborate with leaders and partners to continuously improve how we...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Leave of Absence Coordinator Leave of Absence Coordinator Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our Dynamic Center of Excellence📍 Dublin, OH 5500 Glendon Ct #100, Dublin, OH 43016   ✨ What we offer: A stable, consistent work environment —both in-office and virtual $19.31 per hour A comprehensive training program to help you support employees and...

Location: Van Wert, OH or Dublin, OH Work Model: Hybrid  Position type: Full time - salary   We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work. Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do!   As an Insurance Product Manager- Personal Lines , you will work closely with cross-functional teams and will focus on evaluating the market and competitive landscape, defining the value and viability of opportunities and making prioritized decisions regarding your product area.  Key Responsibilities of the Role Conduct market discovery through research relating to the competitive landscape, industry trends, and emerging technology affecting your product area in assigned...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Care Team Representative Entry-level, Care Team Representative Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near one of our dynamic Centers of Excellence📍 Dublin, OH : 5500 Glendon Court #100, Dublin, OH 43016 ✨ What we offer: A stable, consistent work environment —both in-office and virtual A comprehensive training program to help you support employees and customers...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Disability Representative Disability Representative Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our Dynamic Center of Excellence📍 Dublin, OH 5500 Glendon Ct #100, Dublin, OH 43016  ✨ What we offer: A stable, consistent work environment —both in-office and virtual A comprehensive training program to help you support employees and customers from some of the world’s...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Instructional Designer - Learning & Development PRIMARY PURPOSE :   To design training courses and materials in compliance with the process of learning using eLearning tools; assists with organizing and conducting training using a webinar tool and tests learning deliverables ensuring performance improvement in line with business goals. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Designs courseware and course certification in compliance with company process of...

Location: Van Wert, OH; Dublin, OH; Alpharetta, GA; Irving, TX Work Model: Hybrid or Remote based on location  Position type: Full time - salary     We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work. Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do! Key Responsibilities of the Role   Leadership and Culture Supports operational teams and senior management by providing timely, consistent, and defensible coverage guidance aligned with policy intent and claim handling best practices Serves as a centralized internal resource for coverage interpretation, promoting consistency across claim teams, jurisdictions, and lines of business...

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid  Position type: Full time - salary   We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! Join a high-impact engineering team at the heart of our personal lines insurance business, where the systems you build power critical customer experiences and core operations. As a Software Engineer , you’ll design and enhance platforms that support policy administration, working across a diverse set of applications to ensure they are reliable, scalable, and built to evolve with the needs of the business. In this collaborative role, you’ll partner closely with product managers, engineers, and...

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid  Position type: Full time - salary       We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! Join a high-impact team where you will play a critical role in driving enterprise financial insight and enabling profitable growth. As a Senior Financial Analyst, you will transform complex data into actionable intelligence, leveraging advanced analytics and Oracle EPM to deliver forward-looking insights that shape strategic decision-making. You will lead and enhance planning and forecasting processes, helping the organization move toward more dynamic, driver-based forecasting and...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Customer Care Advisor Key roles   You will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high performing unit.     Specific responsibilities (including but not limited to)   Handling enquiries from customers through inbound telephone activity and email....

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid  Position type: Full time - salary We’re a team of employees passionate about delivering best-in-class customer service and innovation in the industry. We prioritize integrity, relationships, and excellence in all aspects of our work. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! As a Middle Market Underwriter, you’ll help Central fulfill its promise to its customers by effectively managing your assigned territory, building strong relationships with agents, writing a profitable book of business, and providing top-notch service. Key Responsibilities of the Role Manage and underwrite assigned book of middle market business to achieve profitability and meet financial objectives Select profitable new business through analysis of the risks presented, coverage requested, and losses incurred...

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid  Position type: Full time - salary       We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! Join Central Insurance as a Data Analyst where you will play a pivotal role in transforming data into meaningful insights that drive business decisions and regulatory reporting. In this role, you will partner closely across IT, Finance, Actuarial, and Analytics teams to ensure data accuracy, integrity, and reliability while helping the organization meet critical reporting requirements and strategic goals. This is an opportunity for a curious, detail‑oriented professional who...

Location: Van Wert, OH; Dublin, OH; Alpharetta, GA; Irving, TX Work Model: Hybrid or Remote based on location  Position type: Full time - salary     We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work. Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do! By joining our growing Claims team as a  Liability Claims Specialist , you will ensure high quality claim handling while making coverage determinations, investigating losses, conducting independent assessment as to the company exposure and moving cases towards timely resolution. You will be an effective source for help and support because of your deep knowledge and liability claim expertise. How You’ll Make an Impact...