12 customer service team lead jobs found in Dublin, OH

Location: Van Wert, OH or Dublin, OH Work Model: Hybrid  Position type: Full time - salary   We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work. Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do!   As an Insurance Product Manager- Personal Lines , you will work closely with cross-functional teams and will focus on evaluating the market and competitive landscape, defining the value and viability of opportunities and making prioritized decisions regarding your product area.  Key Responsibilities of the Role Conduct market discovery through research relating to the competitive landscape, industry trends, and emerging technology affecting your product area in assigned...

The HRIS Analyst supports the HRIS suite of systems, identifying areas of improved efficiency, researching and resolving issues, building complex reports, analyzing and interpreting data, as well as the completion of various projects related to the system and process improvement.  This position requires a blend of strong technical expertise, project management leadership, and excellent interpersonal communication skills to support internal teams and enhance HR operations. This is a remote role. ESSENTIAL FUNCTION & RESPONSIBILITIES: Performs System Administrator duties for HRIS system to include system maintenance, updates, release testing, and new feature implementation Manages execution of projects from requirement gathering, configuration, user acceptance testing, communications, and development of training tools Conducts continuous improvement projects to optimize system performance such as workflows, integrations, automated alerts, data flow, process...

The Pharmacy Specialist will work to support people who have been injured on the job. This role will respond to departmental inquiries regarding pharmacy benefits for pharmacy lines of business. The Pharmacy Specialist works closely with pharmacies, claims adjusters, providers, claimants and other CorVel offices to quickly and professionally answer questions. This position is not quota driven, nor is this a “scripted” position. This role requires a service minded individual, active listening and pro-active problem solving skills to be successful. The Pharmacy Solutions team hours are 8 a.m. to 11 p.m., Monday through Friday.   This is a remote role.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer pharmacy calls and e-mails in a prompt, friendly and professional manner Assure escalated issues are referred to the management team Consult with claims adjusters regarding medications and pharmacy eligibility Utilize proprietary programs to track inquiries and enter...

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid Position type: Full time - salary   We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work. Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do! We’re looking for an Infrastructure Tech Lead  to drive the architectural strategy, modernization efforts, and platform engineering vision that power our hybrid technology ecosystem. In this role, you’ll guide teams, creating intuitive, automated, and resilient internal platforms that accelerate engineering productivity. If you thrive in a collaborative environment, love solving complex technical challenges, and enjoy shaping the future of infrastructure through automation and...

Location: Van Wert, OH; Dublin, OH; Alpharetta, GA; Irving, TX Work Model: Hybrid or Remote Position type: Full time - salary       We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! By joining the team as an Auto Damage Claims Consultant, you’ll serve as a technical expert and trusted partner across the Auto Line of Business. You’ll lead training initiatives, guide complex litigation and appraisal strategies, and collaborate with underwriting, actuarial, and other key stakeholders to improve outcomes, efficiency, and customer experience. If you’re energized by influencing change, developing others, and shaping the future of auto...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Disability Representative Sr Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:       Dublin, OH   : 5500 Glendon Court Dublin OH 43016   PRIMARY PURPOSE : Provides disability case management and complex claim determinations based on medical documentation and the applicable disability plan interpretation including determining benefits due and making...

Location: Van Wert, OH; Dublin, OH Work Model: Hybrid  Position type: Full time - salary     We’re a team of employees passionate about delivering best-in-class customer service and innovation in the industry. We prioritize integrity, relationships, and excellence in all aspects of our work. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! Central is looking for a collaborative, motivated individual with strong analytic, strategic, and communication skills to assist in building our first Catastrophe modeling program. The Catastrophe modeling analyst will work closely with Finance, Underwriting, Actuarial, Risk, Data Science, and IT teams to improve data quality, modeling effectiveness, and risk insight delivery. This role is critical in defining our internal view of risk and will lead portfolio-level analyses for PML calculations, property...

Location: Van Wert, OH; Columbus, OH; Eastern Wisconsin; Western Pennsylvania  Work Model: Hybrid or Remote Position type: Full time - salary We’re a team of employees passionate about delivering best-in-class customer service and innovation in the industry. We prioritize integrity, relationships, and excellence in all aspects of our work. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! As a Middle Market Underwriter, you’ll help Central fulfill its promise to its customers by effectively managing your assigned territory, building strong relationships with agents, writing a profitable book of business, and providing top-notch service. Key Responsibilities of the Role Manage and underwrite assigned book of middle market business to achieve profitability and meet financial objectives Select profitable new business through analysis of the risks...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Disability Representative Disability Representative Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our Dynamic Center of Excellence📍 Dublin, OH 5500 Glendon Ct #100, Dublin, OH 43016  ✨ What we offer: A stable, consistent work environment —both in-office and virtual A comprehensive training program to help you support employees and customers from some of the world’s...

The Claims Supervisor is responsible for supervising a team of direct reports, ensuring all quality, productivity and customer service criteria are met while adhering to company policies and procedures. The Claims Supervisor position is integral to the success of the company and requires regular and consistent attendance, supporting the goals of the claims department and CorVel. This is a Hybrid role.   ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Supervises claims staff in their day-to-day operations Assists Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements Ensures optimal team performance through ongoing training, coaching, and regular performance evaluations; recommends merit-based actions (subject to managerial approval) Provides technical and jurisdictional guidance to claims staff...

Location: Van Wert, OH or Dublin, OH Work Model: Hybrid  Position type: Full time - salary   We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work. Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do!   Technology plays a crucial role in our ability to deliver best-in-class insurance products. We are currently seeking a  Senior Software Engineer that will be responsible for designing and developing updates to our current commercial lines underwriting systems that will help us meet the growth demands of our business partners while at the same time modernizing our systems.   How You Will Make an Impact Writes code, arch documents, and contributes to policy standards and owns...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Team Leader - General Insurance Claims Team Lead - General Insurance   #Hybrid role in D4                                        Key roles     This role focuses specifically on leading the Claims function, ensuring  end-to-end   claims process efficiency, quality, and regulatory compliance. The Claims Team Leader will work closely with the Operations Manager to review claims workflows,   identify   areas for improvement,...