15 client administrator jobs found in Dubuque, IA

We are seeking an experienced Account Manager with strong Third-Party Administrator (TPA) or claims experience to manage client relationships and drive performance across auto liability, general liability, and/or workers’ compensation programs. This role serves as the key liaison between clients and internal claims teams, ensuring service excellence, operational efficiency, and strong program outcomes throughout the lifecycle of each account. Key Responsibilities Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes Analyze claims...

Join SISCO at an exciting time of growth! This role offers a unique opportunity to be part of our dynamic team and contribute to our continued success. Role Overview:  As an Enrollment & EDI Processor, you will: Process enrollments, terminations, and changes through the system with a thorough understanding of each clients enrollment requirements Proper and expeditious answering of all client questions regarding enrollment procedures and/or problems Review daily reports from EDI loads. Provide prompt and accurate feedback to vendors on items needing review; Work with internal IT team on internal errors Ensure daily reporting provides all information needed to follow all policy and procedures as defined by Underwriting Troubleshooting ongoing file issues What We're Looking For: Strong communication skills Great attention to detail Intermediate knowledge of Excel Strong knowledge of 834 EDI transactions, including loop structures, segments, and...

SISCO,  a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you. The SISCO Account Manager serves as the primary point of contact for assigned brokers and clients, ensuring their inquiries are addressed promptly and accurately. This role requires close collaboration with internal departments within SISCO, including Customer Service, Implementation, and Enrollment, to provide high-quality service and facilitate the effective handling of client requests, including standard and non-standard reporting needs. Essential Functions: 1.    Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and...

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers. Essential Functions: Ensure direct reports meet performance and accuracy goals. Lead, coach, and develop team members through training, feedback, and recognition. Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth. Share daily/weekly feedback with Quality Assurance and...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workforce Absence Payroll Coordinator Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:   Dubuque, IA   : 4141 Westmark Drive, Dubuque, IA 52002 Dublin, OH : 5500 Glendon Court Dublin OH 43016 PRIMARY PURPOSE:  To process payroll actions based on changes in leave status; to ensure the accurate and timely entry of data; and to support delivery of the highest...

Member Services Advocate Member Services Advocates play a critical role in delivering advanced advocacy services, serving as a trusted resource for members navigating complex healthcare and employer benefit situations. This role is intended for experienced professionals with a strong background in health insurance, claims resolution, or benefits administration who can independently assess issues, interpret plan details, and drive outcomes across multiple stakeholders. In this role, you will guide individuals through complex coverage scenarios, resolve escalated claims and billing issues, and partner directly with providers, carriers, and third-party administrators to ensure accurate and timely resolution. This position requires a high degree of ownership, critical thinking, and the ability to manage sensitive or multi-layered issues with minimal oversight. We are seeking candidates who bring proven, hands-on experience navigating health plans and claims processes, including...

CBCS, a division of Cottingham & Butler, is seeking a driven leader to join our Workers’ Compensation team and lead a team of Claim Administrators. This role combines people leadership with technical oversight to ensure high-quality claim handling and client service.   Responsibilities Lead, coach, and develop a team of Claims Administrators Review claims for quality, adherence to best practices, and proper documentation Provide guidance on complex claims, escalation decisions, and reserving strategies Monitor team performance against key metrics Support hiring, onboarding, and ongoing training of team members Maintain strong communication with clients, injured workers, and providers Qualifications Prior business or claims experience preferred; leadership experience a plus Strong communication, critical thinking, and organizational skills Do you think this might be a fit for you? Send us your resume – we’d love to talk! Pay &...

We are seeking an experienced and passionate employee benefits professional to drive successful outcomes for clients and their programs. As an Employee Benefits Client Consultant, you’ll play a critical role in building strong client relationships, providing high-quality analysis, and delivering strategic recommendations that ensure positive outcomes for our clients. With your expertise, you’ll serve as a trusted advisor to clients across various industries, sizes, and geographies. Essential Functions: • Build Client Relationships: Establish yourself as the primary advisor for benefits-related issues. Assist clients by developing and executing tailored benefit program strategies to retain and attract employees. Support HR leaders in navigating legal compliance requirements (e.g., HIPAA, FMLA, COBRA) and other functions. • Team Collaboration: Work within a cross-functional team to address client needs in analytics, compliance, communications, technology, marketing, and...

CBCS, a division of Cottingham & Butler, is growing — and we’re looking for driven individuals to join our Workers’ Compensation team as Claims Administrators. In this role, you’ll be trained to investigate, evaluate, and resolve medical-only claims while delivering the high‑quality service our clients expect. No insurance experience? No problem. We will teach you the technical side — what matters most is your ability to think critically, communicate clearly, and take ownership of your work. Responsibilities As a Claims Administrator, you will manage a caseload of medical-only Workers’ Compensation claims from start to finish. Your core responsibilities include: Reviewing and evaluating medical-only claims to understand what occurred Communicating with injured workers, medical providers, and clients Documenting claim activity accurately and consistently following CBCS Best Practices Making timely decisions within your assigned authority to resolve claims...

Safety & Claims Consultant – P&C Captives Onsite in Dubuque, Iowa headquarters Position Summary: We are seeking a proactive and knowledgeable Safety & Claims Consultant to support our Property & Casualty captive insurance clients. This role is responsible for advising on risk control strategies, analyzing claims data, and collaborating with captive members to reduce loss frequency and severity. The ideal candidate will bring a strong background in safety program development, claims management, and insurance best practices. Key Responsibilities: Partner with captive clients to assess risk exposures and work with our safety and claims teams to develop customized safety and loss prevention programs. Analyze claims trends and loss data to identify root causes, emerging risks, and opportunities for improvement. Collaborate with third-party administrators (TPAs), brokers, and captive managers to monitor claims activity and ensure timely, effective...

This role is an opportunity to help shape and lead a major transformation initiative within SISCO . The Director of Digital Transformation & Innovation will play a critical role in helping the organization evolve from manual processes and legacy technology toward a more modern, efficient, and tech-enabled operating model. This position is suited for an experienced transformation leader who can bring both strategic vision and practical execution, helping the business define what the future should look like while building the path to get there. The person in this role will work closely with leadership and cross-functional partners across operations, technology, and the business, and will be expected to contribute not just to individual initiatives, but also to the broader direction of how the organization modernizes over time. What you'll be doing Assess current-state operations, systems, and workflows to identify pain points, inefficiencies, and opportunities...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Leave of Absence Coordinator Leave of Absence Coordinator Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our dynamic Center of Excellence📍 Dubuque, IA  : 4141 Westmark Drive, Dubuque, IA 52002 ✨ What we offer: A stable, consistent work environment — HYBRID (3 days reporting to office) $19.31 per hour A comprehensive training program to help you support...

Cottingham & Butler is looking for an experienced Enterprise Systems Administrator to manage and enhance our enterprise applications, including Salesforce and internally built platforms. You’ll lead system administration, configuration, integrations, and platform strategy while partnering with Technology, Data, Security, and business teams to ensure reliable, scalable systems. What You’ll Do Administer and optimize CRM and enterprise applications. Manage roles, permissions, security settings, workflows, and automation. Configure and customize platforms using declarative tools and development where needed. Oversee releases, upgrades, and adoption of new features. Maintain data quality and governance standards. Partner with business units to improve processes and system usage. Support and develop API integrations and data flows. Build reports, dashboards, automation, and proof‑of‑concept solutions. Evaluate platform capabilities, including AI tools...

Medical Claims Representative SISCO, a Cottingham & Butler company, is continuing to grow and as a result will be adding Medical Claims Representatives to our team! This position is responsible for the delivery of excellent claims service to include accurate and timely claims processing and prompt and professional communication with clients and healthcare providers. No two claims are the same so you are constantly learning new things and meeting new people! The ideal candidate will have prior experience in an office or customer service setting, a competitive spirit, and thrive in a fast-paced professional business environment.  Why SISCO? SISCO is a third-party benefit administration firm that is dedicated to helping our clients maximize the value of their employee benefits. We set ourselves apart from the competition by selling the “experience” of SISCO. We deliver an effective, yet human, experience by hiring the best employees and giving them the best technology....

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you. We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated. Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.  Essential Functions: Answer customer inquiries on benefits plans Process Medical/Dental Claims Ability to learn/retain large amounts of technical information...