7 director health and benefits client service team jobs found in Dubuque, IA

Member Services Advocate Member Services Advocates play a critical role in delivering advanced advocacy services, serving as a trusted resource for members navigating complex healthcare and employer benefit situations. This role is intended for experienced professionals with a strong background in health insurance, claims resolution, or benefits administration who can independently assess issues, interpret plan details, and drive outcomes across multiple stakeholders. In this role, you will guide individuals through complex coverage scenarios, resolve escalated claims and billing issues, and partner directly with providers, carriers, and third-party administrators to ensure accurate and timely resolution. This position requires a high degree of ownership, critical thinking, and the ability to manage sensitive or multi-layered issues with minimal oversight. We are seeking candidates who bring proven, hands-on experience navigating health plans and claims processes, including...

The Role We are seeking an Event Coordinator who enjoys organizing memorable and impactful events to join our team. This role is ideal for someone who thrives in a dynamic environment and is passionate about delivering seamless experiences for marketing events designed to build our brand and grow business through client and prospect engagement. Events include captive member experiences (including international business and leisure programs), content-driven client and prospect events, networking functions, annual seminars, summits and workshops, recognition ceremonies, and employee events. This role will also have a particular focus on association and trade show planning and management, while also supporting our broader event portfolio. What You'll Do Venue and Service Negotiation : Research and secure venues that align with event needs, budget, and attendee count. Negotiate contracts with hotels, transportation providers, and other vendors. Event Communication :...

Join SISCO at an exciting time of growth! This role offers a unique opportunity to be part of our dynamic team and contribute to our continued success. Role Overview:  As an Enrollment & EDI Processor, you will: Process enrollments, terminations, and changes through the system with a thorough understanding of each clients enrollment requirements Proper and expeditious answering of all client questions regarding enrollment procedures and/or problems Review daily reports from EDI loads. Provide prompt and accurate feedback to vendors on items needing review; Work with internal IT team on internal errors Ensure daily reporting provides all information needed to follow all policy and procedures as defined by Underwriting Troubleshooting ongoing file issues What We're Looking For: Strong communication skills Great attention to detail Intermediate knowledge of Excel Strong knowledge of 834 EDI transactions, including loop structures, segments, and...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Care Team Representative Entry-level, Care Team Representative Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near one of our dynamic Centers of Excellence📍 Dubuque, IA: 4141 Westmark Avenue, Dubuque IA 52002 ✨ What we offer: A stable, consistent work environment —both in-office and virtual A comprehensive training program to help you support employees and customers from...

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers. Essential Functions: Ensure direct reports meet performance and accuracy goals. Lead, coach, and develop team members through training, feedback, and recognition. Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth. Share daily/weekly feedback with Quality Assurance and...

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you. We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated. Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.  Essential Functions: Answer customer inquiries on benefits plans Process Medical/Dental Claims Ability to learn/retain large amounts of technical information...

What our Client Service Representatives do and why it’s important: Cottingham and Butler is growing and we are adding Client Service Representatives to our team! As a Client Service Representative, you will work directly with our clients to help keep their accounts up to date. You will make a direct impact on a daily basis by carrying out the top-tier services that define Cottingham and Butler. In practice, the core activities of your job will be to: ·      Ensure that client accounts are up to date so they can continue to operate ·      Build relationships with clients through friendly interaction, timely execution of requests, and close attention to detail ·      Consolidating and communicating important information by putting together reports Video Overview:  Click here  to watch an interview with an actual Client Service Representative. Strengths and skills necessary for success in the role: Our outstanding team of Client Service Representatives are one of...