21 service leader jobs found in Dubuque, IA

Lead Operations. Develop People. Drive Results. SISCO is seeking an experienced and strategic Operations Leader to help shape the future of our organization. This role serves as a key partner to leadership and provides oversight across operational functions to ensure exceptional service, operational excellence, employee engagement, and business performance. The ideal candidate is a collaborative, results-driven leader who thrives in a fast-paced environment and has a passion for developing teams, improving processes, and delivering outstanding customer experiences. If you enjoy building alignment across departments, leading change, and creating scalable operational solutions, we'd love to connect with you. What You'll Do As Operations Leader, you will: Provide leadership and strategic direction across multiple operational teams and functions. Partner with organizational leaders to align people, processes, and priorities with business objectives. Drive...

The Claims Solution Leader is a senior-level role responsible for the strategy, performance, and growth of CBCS’s ancillary claim solutions portfolio. This leader oversees vendor partnerships, solution design, financial performance, and go‑to‑market execution. The role ensures that CBCS delivers high‑value, best‑in‑class solutions that improve claim outcomes and support organizational growth. This position partners closely with claims operations, sales, marketing, finance, and executive leadership to embed solutions into workflows, strengthen client value, and drive adoption across the organization. Key Responsibilities: Vendor & Solution Management Select, negotiate, and manage relationships with solution providers. Monitor vendor performance using KPIs and service standards. Lead continuous improvement based on data insights and client feedback. Maintain strong SLAs and overall service quality. Strategy & Market Positioning Develop...

This role is an opportunity to help shape and lead a major transformation initiative within SISCO . The Director of Digital Transformation & Innovation will play a critical role in helping the organization evolve from manual processes and legacy technology toward a more modern, efficient, and tech-enabled operating model. This position is suited for an experienced transformation leader who can bring both strategic vision and practical execution, helping the business define what the future should look like while building the path to get there. The person in this role will work closely with leadership and cross-functional partners across operations, technology, and the business, and will be expected to contribute not just to individual initiatives, but also to the broader direction of how the organization modernizes over time. What you'll be doing Assess current-state operations, systems, and workflows to identify pain points, inefficiencies, and opportunities...

Regional Sales Manager, Employee Benefits Location: Des Moines, Iowa Cottingham & Butler is seeking an Employee Benefits sales leader for our new Des Moines, Iowa office. As the Sales Manager of our regional office, you will drive profitable growth in employee benefits, spearhead sales initiatives, and deliver exceptional value to our clients. Your leadership will be pivotal in developing a high-performing team that achieves sustained success. Don’t miss your chance to be part of one of the largest and fastest growing insurance brokerages in the nation. Key Responsibilities: Sales Leadership:  Take charge of the regional employee benefits sales efforts, combining marketing, sales, and analytical strategies to cultivate and close business with target customers. Drive new business through hiring, managing, and developing sales executives. Attend sales calls to assist in closing deals and build strong personal relationships with sales producers. Strategic Vision:...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Advocacy Coordination Team Specialist PRIMARY PURPOSE :   Actively researches, resolves, and administers escalated inquires for all lines of business, including but not limited to Family Medical Leave (FMLA), complex paid and unpaid state, military, and company-specific leaves, accommodations, disability and statutory claims. Provides excellent customer service displaying care and empathy to callers regarding claims and executes technical and jurisdictional requirements...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Advocacy Coordination Team Specialist PRIMARY PURPOSE :   Actively researches, resolves, and administers escalated inquires for all lines of business, including but not limited to Family Medical Leave (FMLA), complex paid and unpaid state, military, and company-specific leaves, accommodations, disability and statutory claims. Provides excellent customer service displaying care and empathy to callers regarding claims and executes technical and jurisdictional...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Leave of Absence Coordinator Leave of Absence Coordinator Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near our dynamic Center of Excellence📍 Dubuque, IA  : 4141 Westmark Drive, Dubuque, IA 52002 ✨ What we offer: A stable, consistent work environment — HYBRID (3 days reporting to office) $19.31 per hour A comprehensive training program to help you support...

Cottingham & Butler is seeking a highly motivated Software Engineer with deep AI expertise  to join our IT team. This role is central to our mission of transforming how we deliver brokerage, claims, and client service experiences by harnessing artificial intelligence. You will design, build, and deploy AI-powered systems and tools that streamline operations, enhance decision-making, and unlock new levels of productivity across the enterprise. This is a foundational hire  for our AI capability and will work directly with business and technology leaders to identify, prototype, and scale AI solutions that matter. Key Responsibilities Design and develop AI-augmented tools and workflows. Architect intelligent agents to access insights and automate tasks. Integrate AI models into software applications to solve business-related problems. Develop scalable and robust AI infrastructures. Stay up-to-date with the latest AI trends and technologies. Collaborate...

Employee Relations Specialist We’re looking for a proactive, detail‑oriented Employee Relations Specialist who’s ready to jump in and make an impact. In this role, you’ll support our Human Resources - Operations team by handling employee relations, managing HRIS systems, and driving the core HR processes that keep our organization running smoothly. Essential Functions: Employee Relations Serve as the first point of contact for employee concerns, conducting initial investigations and escalating when appropriate. Coach supervisors on performance and policy matters while supporting training on respectful workplace practices. Identify trends, recommend proactive solutions, and maintain accurate, confidential documentation. HRIS & Data Management Act as the HRIS expert for configuration, reporting, and data integrity. Lead audits, reconciliations, and compliance‑driven reporting. Troubleshoot issues and partner with IT and vendors on improvements....

A year from now, you will look back on this single job application and reflect on your experience. The personal growth, the knowledge you’ve gained, and the professional evolution you’ve achieved will be nothing short of remarkable. This transformation is credited to your dedication and the guidance of our skilled leaders, who are eager to mentor you in the intricate world of employee benefits. At Cottingham & Butler, we invest in people that want to be great. Our Client Consultant Development Program is more than a training course—it’s a gateway to success in our benefits division. Our program is designed to mold you into a well-informed, proficient Benefits Manager, equipped to deliver top-tier analysis, strategic recommendations, and dedicated service to our clients and prospects, enhancing their employee benefit programs. Here’s how we empower you to make an impact: Develop Benefit Plan Recommendations : Dive deep into client data to craft custom benefit...

We are seeking an experienced and passionate employee benefits professional to drive successful outcomes for clients and their programs. As an Employee Benefits Client Consultant, you’ll play a critical role in building strong client relationships, providing high-quality analysis, and delivering strategic recommendations that ensure positive outcomes for our clients. With your expertise, you’ll serve as a trusted advisor to clients across various industries, sizes, and geographies. Essential Functions: • Build Client Relationships: Establish yourself as the primary advisor for benefits-related issues. Assist clients by developing and executing tailored benefit program strategies to retain and attract employees. Support HR leaders in navigating legal compliance requirements (e.g., HIPAA, FMLA, COBRA) and other functions. • Team Collaboration: Work within a cross-functional team to address client needs in analytics, compliance, communications, technology, marketing, and...

Human Resources Generalist We’re looking for a proactive, detail‑oriented HR Generalist who’s ready to jump in and make an impact. In this mid‑level role, you’ll support our Human Resources- Operations team by handling employee relations, managing HRIS systems, and driving the core HR processes that keep our organization running smoothly. Essential Functions Employee Relations Serve as the first point of contact for entry‑level employee concerns, conducting initial investigations and escalating when appropriate. Coach supervisors on performance and policy matters while supporting training on respectful workplace practices. Identify trends, recommend proactive solutions, and maintain accurate, confidential documentation. HRIS & Data Management Act as the HRIS expert for configuration, reporting, and data integrity. Lead audits, reconciliations, and compliance‑driven reporting. Troubleshoot issues and partner with IT and vendors on improvements....

Cottingham & Butler is seeking a Technical Insurance Trainer to strengthen the expertise, confidence, and performance of our Property & Casualty teams. In this impactful role, you will design and deliver training programs that support onboarding, technical development, and long‑term growth across our commercial P&C organization. As the expert guiding our internal learning strategy, you’ll partner closely with leaders and subject matter experts to build a modern, scalable curriculum that stays aligned with industry trends, regulatory requirements, and evolving client needs. What You’ll Do Build and lead the technical training curriculum for our commercial P&C teams—from onboarding to continuing development. Partner with leaders and internal SMEs to define core technical competencies for each role. Deliver training through virtual, in‑person, and self‑paced formats. Work in collaboration with the Producer Academy to ensure training content is...

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Disability Representative Sr We offer a hybrid work environment with on-site collaboration. Candidates must be located near our Center of Excellence in Dubuque, Iowa     4141 Westmark Drive, Dubuque, IA 52002   PRIMARY PURPOSE : Provides disability case management and complex claim determinations based on medical documentation and the applicable disability plan interpretation including determining benefits due and making timely payments/approvals and...

Job Title: Benefit Services Sales Manager Reports To:  Executive Vice President, Benefit Services Position Summary: As our Benefit Services Sales Manager, you’ll lead a high‑performing team that sells an integrated solution—SISCO(medical TPA), HealthCheck360 (wellness & advocacy), medical management, and BCC (HRIS/consolidated billing). Your charter: grow a sales team, build broker relationships coast‑to‑coast, win complex business and scale a connected platform that lowers claims cost, boosts engagement, and simplifies administration. You’ll hire, coach, and elevate sales executives, set strategy, and partner with executive leadership on product and marketing to accelerate new business and retention. Essential Functions: Supervise all sales executives, including setting activity metrics, holding regular sales meetings, and ensuring that the sales team has the necessary resources to succeed. Accompany sales executives on calls as necessary to close business....

Sales Executive – Entry-Level Candidates Cottingham & Butler is actively looking for ambitious and driven entry-level Sales Executives at our headquarters in Dubuque, Iowa! Seeking all sales minded, soon-to-be college graduates, recent college graduates, or individuals with 1-3 years of sales experience who are motivated by financial rewards. What You'll Get: At Cottingham & Butler, we offer an exceptional sales career that opens the door to boundless opportunities and unlimited earning potential. You will be immersed in a dynamic environment surrounded by a team that is dedicated to equipping you for success. Through comprehensive training, unparalleled service support, unique resources, and the necessary tools, we ensure that you have everything you need to build a highly lucrative sales career. What You'll Do: Learn the business and become a trusted advisor to company leaders. Identify, qualify, and close prospects. Manage and retain your book...

Cottingham & Butler is actively looking for ambitious and driven entry-level Sales Executives at our headquarters in Dubuque, Iowa! Seeking all sales minded, soon-to-be college graduates, recent college graduates, or individuals with 1-3 years of sales experience who are motivated by financial rewards. What You'll Get: At Cottingham & Butler, we offer an exceptional sales career that opens the door to boundless opportunities and unlimited earning potential. You will be immersed in a dynamic environment surrounded by a team that is dedicated to equipping you for success. Through comprehensive training, unparalleled service support, unique resources, and the necessary tools, we ensure that you have everything you need to build a highly lucrative sales career. What You'll Do: Learn the business and become a trusted advisor to company leaders. Identify, qualify, and close prospects. Manage and retain your book of business and actively work towards its...

Cottingham & Butler is actively looking for ambitious and driven entry-level Sales Executives at our headquarters in Dubuque, Iowa! Seeking all sales minded, soon-to-be college graduates, recent college graduates, or individuals with 1-3 years of sales experience who are motivated by financial rewards. What You'll Get: At Cottingham & Butler, we offer an exceptional sales career that opens the door to boundless opportunities and unlimited earning potential. You will be immersed in a dynamic environment surrounded by a team that is dedicated to equipping you for success. Through comprehensive training, unparalleled service support, unique resources, and the necessary tools, we ensure that you have everything you need to build a highly lucrative sales career. What You'll Do: Learn the business and become a trusted advisor to company leaders. Identify, qualify, and close prospects. Manage and retain your book of business and actively work towards...

Cottingham & Butler is actively looking for ambitious and driven entry-level Sales Executives at our headquarters in Dubuque, Iowa! Seeking all sales minded, soon-to-be college graduates, recent college graduates, or individuals with 1-3 years of sales experience who are motivated by financial rewards. What You'll Get: At Cottingham & Butler, we offer an exceptional sales career that opens the door to boundless opportunities and unlimited earning potential. You will be immersed in a dynamic environment surrounded by a team that is dedicated to equipping you for success. Through comprehensive training, unparalleled service support, unique resources, and the necessary tools, we ensure that you have everything you need to build a highly lucrative sales career. Cottingham & Butler Transportation Group provides first-class insurance solutions to over 2,500 trucking companies across the U.S. Our service extends beyond buying insurance to helping our clients with...

Sales Executive – Entry-Level Candidates Cottingham & Butler is actively looking for ambitious and driven entry-level Sales Executives at our headquarters in Dubuque, Iowa! Seeking all sales minded, soon-to-be college graduates, recent college graduates, or individuals with 1-3 years of sales experience who are motivated by financial rewards. What You'll Get: At Cottingham & Butler, we offer an exceptional sales career that opens the door to boundless opportunities and unlimited earning potential. You will be immersed in a dynamic environment surrounded by a team that is dedicated to equipping you for success. Through comprehensive training, unparalleled service support, unique resources, and the necessary tools, we ensure that you have everything you need to build a highly lucrative sales career. What You'll Do: Learn the business and become a trusted advisor to company leaders. Identify, qualify, and close prospects. Manage and retain your book...