8 customer service team lead jobs found in Easton, OH

Description Summary: The Digital Product Owner 2 leverages the agile methodology to develop and deliver banking products and solutions and engages with product leaders and stakeholders to access and represent Features, OKRs, and priorities to the agile team. This position works with Business System Analysts to decompose features into story cards, leads the building of the product backlog, sets sprint priorities, provides product demos, assists with mitigating delivery, and provides stakeholders with transparency into day-to-day execution. Duties and Responsibilities: Leads the more complex online/digital products projects to completion. Mentors junior level colleagues as necessary. Validates completeness of approved features for decomposition. Lead the validation of feature priority and implementation sequencing timeline. Manage the product lifecycle from requirements gathering through production and...

Description Summary: As a Site Reliability Engineer (SRE) Level II, you will play a key role in maintaining the availability, scalability, and performance of critical infrastructure and services. You will be responsible for building and automating solutions that enhance system reliability and support continuous delivery. In this role, you will handle more complex operational tasks and incidents, provide mentorship to junior SREs, and collaborate with development teams to ensure systems are designed for reliability from the ground up. Incident Management : complex incidents, and ensure service uptime.   Lead troubleshooting efforts for high-impact production issues, providing detailed root cause analysis (RCA) and preventative measures. Participate in on-call rotations, acting as an escalation point for Level 1 SREs during major incidents. Automation & Infrastructure as Code (IaC):   Develop...

Description Duties and Responsibilities:   This role reports into the Head of Digital   Strategy ,   and   connects  the Consumer Facing AI product line with   Data & Analytics partners to ensure priorities are translated into clear, actionable roadmaps, models, and data products that drive measurable outcomes that support business needs.   Analytics Solutions:   Lead the design and delivery of classification, prediction and segmentation models to understand customer behavior and lifecycle dynamics to inform acquisition targeting, retention strategies, cross-sell optimization , cost saving and   revenue growth initiatives.   Cross-Functional Coordination: Serve as the primary liaison between Business Segment Product Managers, Business Analytics, Enterprise Analytics, and the Chief Data and Architecture Office for analytics projects and value streams. Translate...

Description Summary: As the Product Execution Manager within the Digital Assets Group, you will be responsible for overseeing the execution of Huntington’s Digital Assets strategy. You will work across the Huntington Enterprise—including IT, Operations, Risk, Compliance, and Legal—to coordinate, implement, and deliver the Digital Life roadmap. This role is focused on operational excellence, cross-functional collaboration, and ensuring that digital asset initiatives are executed efficiently, securely, and in alignment with enterprise objectives. Duties and Responsibilities: Experience supporting enterprise-scale digital asset initiatives with measurable business impact. Knowledge of blockchain, crypto custody, stablecoins, and customer-centric digital platforms. Financial services experience with exposure to risk, compliance, and customer experience in digital assets is preferred. Strong analytical,...

Description Duties and Responsibilities:   This role reports into the Head of Digital   Strategy ,   and   connects  Mortgage product line with   Data & Analytics partners to ensure priorities are translated into clear, actionable roadmaps, models, and data products that drive measurable outcomes that support business needs.   Analytics Solutions:   Lead the design and delivery of classification, prediction and segmentation models to understand customer behavior and lifecycle dynamics to inform acquisition targeting, retention strategies, cross-sell optimization , cost saving and   revenue growth initiatives.   Cross-Functional Coordination: Serve as the primary liaison between Business Segment Product Managers, Business Analytics, Enterprise Analytics, and the Chief Data and Architecture Office for analytics projects and value streams. Translate business...

Description Strategic Opportunity As part of our ambition to become the best-performing regional bank in America, we are seeking a visionary and execution-oriented Product Leader to own the strategy, delivery, and growth of our Digital Assets platform. This role sits at the intersection of blockchain innovation, regulated financial services, and product-led growth, shaping how digital assets create real, measurable value for customers and the enterprise. You will define how crypto, blockchain, tokenized deposits, and stablecoin rails are discovered, adopted, and scaled across retail and commercial customer journeys—while ensuring security, compliance, and enterprise readiness. Executive Mandate This is a high-impact, enterprise-facing leadership role for a seasoned product executive who combines strategic vision with operational rigor. You will: · Set and execute a bold digital assets vision, spanning...

Description This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis. Job Description The AML Product Owner 3 job profile provides multi-faceted support for BSA Operations Leadership and Management Team. The AML Product Owner 3 role engages key stakeholders to develop business objectives and define product features to improve the effectiveness and efficiency of the underlying operational, modeling, and compliance programs. The AML Product Owner 3 serves as a mid-tier career path option for product ownership and product development, with a focused-on lens on cross functional program impacts. The AML Product Owner 3 will coordinate across multiple teams to design, develop, document, report, and maintain a strategic roadmap of data and system...

Description Summary: Our Enterprise Data and Analytics team is growing, and we’re looking for an outstanding Data Program Senior Manager to join our team. The Data Program Senior Manager provides leadership to the business area in the implementation of the Agile methodology and product development. This role is responsible for managing the development of software applications and other digital products. This position works with a team of developers, designers, quality assurance specialists, etc., to ensure that projects stay on track, meet their deadlines, and stay within budget. The Data Program Senior Manager is also responsible for managing and developing a team of project managers, SCRUM masters, and other data-centric project resources. Duties and Responsibilities: Coach, train, and educate team members on principles and practices of Agile in collaboration with Scrum Masters and Agile Coaches.  Work...