9 customer support officer jobs found in Easton, OH

Description Summary: As a Product Manager within the Digital Assets Group, you will play a key role in supporting the development and execution of Huntington’s Digital Assets strategy. You will collaborate across the Huntington Enterprise to identify and evaluate new business opportunities for digital assets and provide financial analysis and detailed business cases to support these initiatives. This position is focused on driving innovation, operational excellence, and customer-centric solutions in the rapidly evolving world of crypto, blockchain, and stablecoins. Why This Role Matters This is an opportunity to help shape the future of digital banking at Huntington, influence enterprise strategy, and contribute to transformative initiatives at the intersection of digital assets, blockchain, and customer experience Duties and Responsibilities: Collaborate with the Group Product Manager and...

Description Summary: As a Site Reliability Engineer (SRE) Level II, you will play a key role in maintaining the availability, scalability, and performance of critical infrastructure and services. You will be responsible for building and automating solutions that enhance system reliability and support continuous delivery. In this role, you will handle more complex operational tasks and incidents, provide mentorship to junior SREs, and collaborate with development teams to ensure systems are designed for reliability from the ground up. Incident Management : complex incidents, and ensure service uptime.   Lead troubleshooting efforts for high-impact production issues, providing detailed root cause analysis (RCA) and preventative measures. Participate in on-call rotations, acting as an escalation point for Level 1 SREs during major incidents. Automation & Infrastructure as Code (IaC):   Develop...

Description Summary: We are seeking a Digital Site Reliability Engineer (Digital SRE) to strengthen the reliability, security, and operational readiness of in-house and vendor-hosted digital applications. This role focuses on vulnerability reporting and executive-ready dashboards, privileged access management, incident reporting for stakeholders, password rotation governance, business impact analysis (BIA), business continuity (BC) and disaster recovery (DR) exercises, application access reviews, and release governance within Digital platforms.  Duties and Responsibilities: Vulnerability reporting & analytics (Tableau):  Build and maintain Tableau dashboards and reporting packs that communicate vulnerability posture (e.g., backlog, severity mix, SLA adherence, aging, trending) for applications and infrastructure; partner with Security to ensure consistent definitions and data quality. Privilege Access...

Description Summary: Our Enterprise Data and Analytics team is growing, and we’re looking for an outstanding Data Program Senior Manager to join our team. The Data Program Senior Manager provides leadership to the business area in the implementation of the Agile methodology and product development. This role is responsible for managing the development of software applications and other digital products. This position works with a team of developers, designers, quality assurance specialists, etc., to ensure that projects stay on track, meet their deadlines, and stay within budget. The Data Program Senior Manager is also responsible for managing and developing a team of project managers, SCRUM masters, and other data-centric project resources. Duties and Responsibilities: Coach, train, and educate team members on principles and practices of Agile in collaboration with Scrum Masters and Agile Coaches.  Work...

Description The Site Reliability Engineer is responsible for technical support of various complex applications Provide guidance on troubleshooting incidents and implementation of any corrective actions Possesses in-depth knowledge and works with technical tools available for monitoring and supporting the systems. Ability to perform technical analysis. The individual in this role will frequently works with external vendor representatives that interface with our internal applications Develop short- and long-term solutions to issues that come across on the day-to-day basis, including the defects, recurring issues. Build monitoring/alerting/availability/uptime into applications and reduce toil Understand the industry standard and practices and the knowledge of technology industry trends as they apply to Huntington Drive process enhancements, streamline communication, and optimize delivery through innovative...

Description Duties and Responsibilities:   This role reports into the Head of Digital   Strategy ,   and   connects  the Consumer Facing AI product line with   Data & Analytics partners to ensure priorities are translated into clear, actionable roadmaps, models, and data products that drive measurable outcomes that support business needs.   Analytics Solutions:   Lead the design and delivery of classification, prediction and segmentation models to understand customer behavior and lifecycle dynamics to inform acquisition targeting, retention strategies, cross-sell optimization , cost saving and   revenue growth initiatives.   Cross-Functional Coordination: Serve as the primary liaison between Business Segment Product Managers, Business Analytics, Enterprise Analytics, and the Chief Data and Architecture Office for analytics projects and value streams. Translate...

Description Job Summary The Treasury Management Service & Onboarding (S&O) Specialist within the SafeCash/Managed Courier (Cash Receivables) team has a pivotal client-facing role providing direct support for clients, sales partners, and technical contacts working with SafeCash clients. This role involves ownership of the SafeCash/Managed Courier product implementation, onboarding, technical training, and ongoing maintenance tasks for cash solutions. The specialist is responsible for servicing and research related to specialized products, identifying and prioritizing issue resolution, and ensuring adherence to timelines and achievement of milestones through a disciplined approach to implementation, service, research, and issue resolution. This role also requires strong working knowledge of cash vendors and the ability to manage customer profiles within vendor portals. Key Responsibilities Client...

Description This role will be onsite at our office in Columbus, OH or Detroit, MI. Summary: Responsible for managing incoming Draw and Advance Requests from Regional Banking Customers. This role ensures customers are within their project budget and all applicable documentation is collected and retained. Duties and Responsibilities: Supports Regional Banking production by managing the customer draw requests post loan booking within a timely manner. Appropriately reviews and organizes pertinent documentation and information for the advance request to ensure within budget and availability of funds Adheres to policy and procedures regarding Customer callback and authentication Requests would typically include draw requests with less complexity, would exclude real estate or significant leasehold projects. Tasks as needed to support the line of business and job family Proficient use of Microsoft Office...

Description Strategic Opportunity As part of our ambition to become the best-performing regional bank in America, we are seeking a visionary and execution-oriented Product Leader to own the strategy, delivery, and growth of our Digital Assets platform. This role sits at the intersection of blockchain innovation, regulated financial services, and product-led growth, shaping how digital assets create real, measurable value for customers and the enterprise. You will define how crypto, blockchain, tokenized deposits, and stablecoin rails are discovered, adopted, and scaled across retail and commercial customer journeys—while ensuring security, compliance, and enterprise readiness. Executive Mandate This is a high-impact, enterprise-facing leadership role for a seasoned product executive who combines strategic vision with operational rigor. You will: · Set and execute a bold digital assets vision, spanning...