9 jobs found in Edmeston

The Application Development Supervisor has overall responsibility for the assigned software development team. This individual will spend time dedicated to working closely with assigned staff and the users managing various programming projects and requests submitted to the IT Division. The Application Development Supervisor is responsible for the development of project plans, implementation of application system changes and enhancements to application systems, as well as development responsiveness to the user community. This individual is also responsible for ensuring state of the art development techniques are being used. Duties & Responsibilities: Manage Software Development team, provide guidance, direction and leadership. Responsible for the daily tasks of individuals within their span of control. Development, cultivation and evaluation of employees. Assist with staff maintenance through recruiting, selecting, orienting, promoting and any necessary...

The Application Tester plans, designs, architects and deploys effective test suites and regimes for software application development, information system launches and operations system enhancements. This individual will apply proven analytical and problem-solving skills to help validate, verify, communicate and resolve system and software application issues through careful testing to maximize the benefit of IT investments and initiatives. Duties & Responsibilities: Create and execute test scripts, cases and scenarios that will determine optimal system performance according to specifications. Conduct all types of application testing as needed, such as system, unit, regression, load and acceptance testing methods. Analyze formal test results to discover and resolve defects, bugs, errors, configuration issues and interoperability flaws. Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended...

The Compensation and Benefits Business Unit Manager provides leadership in the areas of compensation, payroll, and benefits. They are responsible for the daily operations of the business unit, including compensation policies and procedures; payroll policies, procedures and compliance; and benefits program offerings; policies and procedures. They are responsible to ensure the compensation and benefit offerings are competitive with other companies and will work with the People Development Division to ensure NYCM is able to attract talent. The Compensation and Benefits Business Unit Manager is responsible for providing tactical leadership to the Business Unit within the Human Resource Division, exhibiting high level leadership skills as outlined in the NYCM Leadership Success Profile (LSP).  The incumbent is responsible for the daily operations of the Business Unit and assists the Division Manager in defining the direction of the activities within the Business Unit.  Must...

The Casualty Claims Division Manager is responsible for the overall management and execution of the long-term strategic direction of the Casualty Claims area of NYCM. They direct the planning and development of the 3-5 year vision for Casualty. Along with the Business Unit Managers, the Division Manager will be responsible for developing, managing, and maintaining budgets for the staffing and other divisional expenses, business plans, and employee engagement plans. They are responsible for delivering an exceptional customer experience. The Casualty Claims Division Manager is responsible for the vision, operations, and leadership of the Division, exhibiting high level leadership skills as outlined in the NYCM Leadership Success Profile (LSP).  Manage the succession planning of leadership beneath them, providing guidance, leadership, and coaching to Business Unit Managers and Supervisors where applicable.  Must work collaboratively with executives and division partners to fulfill...

NYCM Insurance provides challenging and rewarding internship opportunities that contribute to business operations and long-term success. This opportunity will help you gain real-world experiences and become familiar with a variety of regular positions that may become available at NYCM Insurance. Applications for internships are welcome for all divisions. We offer internship opportunities in the following areas of the company: Claims: Our Claims professionals work with customers to build relationships after they have experienced an Auto, Property or Commercial loss. Our Claims division is broken up into three segments: Auto, Property & Commercial, Casualty and the Special Investigations Unit. Customer Relations: Customer Relations is committed to building trust between the company and the customer by enhancing the NYCM customer experience. Customer Relations is made up of three separate teams: Customer Service, Customer Experience and Brand Management. Employee...

The Product Analyst (Hybrid) in Product Management will work with team members to provide greater visibility into product level performance through business performance analysis with a focus on growth, profitability and general key performance indicators. The Product Analyst will work within the team to identify opportunities, build efficiencies for pulling and presenting data, research new product offerings and support the development of rate filings. Duties & Responsibilities: Work with line of business team in the development, maintenance and enhancement of a given product line. Support various divisions as needed on product line initiatives. Work with team members in a data gathering capacity to retrieve data from various internal and external sources in preparation for complex analyses.  Run, modify and customize existing database queries against multiple data sources with various applications including Business Objects, Crystal Report and SAS.  Building...

The Interaction Management Coach is responsible for the coaching of internal and external employees on customer interactions with the primary focus on areas of opportunity to enhance our customers' experiences through voice, email, chat, and other personal interactions. With supervision, provide staff scores for customer service competency which is part of the employee performance evaluations. Execute NYCM vision training modules and score cards covering effective call quality measurements, production, and calibrations. Establish positive, effective partnerships with division management. Assist in implementing and maintaining interactive best practices and coaching. Duties & Responsibilities: Coach divisional personnel regarding their interactions Coach and collaborate customer facing personnel to ensure organizational consistency regarding interaction management quality standards with management guidance Set and monitor objectives for staff including training with...

The Operations Supervisor will lead and supervise a team of workforce management, administration, quality assurance or production staff members. They will achieve success using an in-depth understanding of call center operations and the phone system including the IVR, scheduling, forecasting, skill-based call routing, service levels, reporting and other aspects of call center management. Duties & Responsibilities: Accomplish department objectives through staff supervision, and organizing/monitoring work processes, ensuring that employees understand their duties and delegated tasks. Monitor employee performance and provide clear and regular feedback and coaching. Maintain staff by recruiting, selecting, orienting, and training employees and developing professional growth opportunities. Provide coaching and mentoring to assist with career path development. Document performance feedback and other personnel matters. Ensure adherence to company policies and...

NYCM Insurance is the largest regional personal lines insurance company in New York State. We are located in the rolling hills of Central New York's Leatherstocking Region in the town of Edmeston. NYCM has been serving New York State residents with insurance coverage for over 100 years. We offer homeowners, automobile and small commercial insurance to over 490,000 policyholders. With over 800 employees, NYCM is the second largest employer in Otsego County. The home office is located in Edmeston, while branch offices are in Sherburne, Canajoharie, and Buffalo.