2 customer support officer jobs found in Edmeston

The Casualty Supervisor will coach, mentor, give general oversight and guidance to the casualty team and examiners. They will collaborate with casualty management and lead team to determine coverage, refine investigations, formulate action plans, develop negotiation tactics and drive litigation strategies to move the claim towards resolution. They will also participate in supervisor and committee reviews to develop, implement and assess, claims processes and provide innovative solutions to common and unique claim and coverage scenarios. Duties & Responsibilities: Verify and approve timekeeping records and consult employees about any discrepancies. Complete evaluations, progress reports and personal improvement plans for all personnel under their supervision.  Document performance feedback and other personnel matters. Ensure adherence to company policies and procedures and undertake disciplinary actions if the need arises. Knowledge of leave policies and...

The Underwriting Operations Supervisor is responsible for the Underwriting division staff development and supervision of the operations team. This individual will provide daily supervision and provide guidance and support to the staff and perform duties under direct guidance from Underwriting management. Duties & Responsibilities: Manage assigned team, provide guidance, direction, and leadership. Responsible for the daily tasks of individuals within their span of control. Develop, cultivate, mentor, coach, and evaluate team to meet individual company standards and the goals outlined in the divisional business plan. Assist with staff maintenance through recruiting, selecting, orienting, promoting, and any necessary terminations. Provide insight in the annual planning process, evaluating team priorities and capacity. Set and approve employee’s work schedule. Verify and approve timekeeping records and consult employees about any discrepancies. Document...