3 associate jobs found in Edmeston, NY

The Customer Experience Analyst is responsible for analyzing internal and external customer data. The CX Analyst will support and assist management and the division through gathering key data elements and assist with research and planning. Responsibilities: Compile and prepare key data elements including Effort Score, NPS, aNPS, CSAT, tone, and operational metrics relative to process and product. Collaborate with management to develop and propose business solutions to identify opportunities. Gather data and support benchmarking, Key Performance Indicators (KPI's) and business plans research initiatives. Assist project team in ROI and value proposition data analysis. Monitor and maintain surveys and dashboards. Support survey execution through call lists and survey creation and management. Provide data context explanations. Assist in data query and gathering through existing queries.  Update operations procedures. Update data dictionaries relative to...

The Competitive Analyst (Hybrid) will be responsible for planning, designing, programming, and the maintenance of competitive market analysis (CMA). In addition to collaborating with line of business (LOB) colleagues, as well as partners across the organization, to provide in-depth insight into the competitive market regarding pricing, product, financial, and strategy elements, and support cross-divisional objectives with tailored competitive insight and discoveries. Duties & Responsibilities: Research, develop, and program rating engines and tier algorithms across multiple carriers in programs such as SAS and Radar. Collaborate with team members and divisional partners in a data gathering capacity to retrieve, structure, and cleanse internal and external data for competitive analysis. Run, modify, and customize existing database queries and programs against multiple data sources with various applications including Business Objects, Crystal Reports, SAS, Radar, and...

The Casualty Supervisor will coach, mentor, give general oversight and guidance to the casualty team and examiners. They will collaborate with casualty management and lead team to determine coverage, refine investigations, formulate action plans, develop negotiation tactics and drive litigation strategies to move the claim towards resolution. They will also participate in supervisor and committee reviews to develop, implement and assess, claims processes and provide innovative solutions to common and unique claim and coverage scenarios. Duties & Responsibilities: Verify and approve timekeeping records and consult employees about any discrepancies. Complete evaluations, progress reports and personal improvement plans for all personnel under their supervision.  Document performance feedback and other personnel matters. Ensure adherence to company policies and procedures and undertake disciplinary actions if the need arises. Knowledge of leave policies and...