1 insurance agent jobs found in Edmeston, NY

The Customer Experience Coaching Coordinator is responsible for designing, implementing, and continuously improving the organization's interaction coaching program to support the customer intimacy strategy and promote consistent coaching practices across customer interaction channels. This role serves as the program's subject matter expert, developing coaching methodologies, evaluation standards, learning resources, and performance tools that enable effective and consistent coaching throughout the ecosystem. Using quality metrics, coaching outcomes, customer insights, and operational data, the Customer Experience Coaching Coordinator evaluates program effectiveness, identifies opportunities for improvement, and provides actionable recommendations to enhance the customer experience. The role collaborates with Customer Experience, business leaders, and Interaction Coaches to support program adoption, facilitate calibration, and implement continuous improvements that align with...