2 customer support specialist jobs found in El Paso, TX

This role will work standard hours of Monday - Friday from 9 AM - 5:30 PM MST. This role will follow Sentry's hybrid work model and will be based out of our El Paso, TX office. As an Account Specialist with Sentry, you’ll serve as a relationship builder to customers and internal partners to develop positive relationships with assigned accounts or regions. What You'll Do • Serve as primary point of contact and resource for designated producer(s), customers, and/or agents within the territory. Act as a relationship builder by using a combination of soft skills to connect with internal teams, customers and agents to form positive relationships • Partners with producers to service existing book and identify opportunities for partner placement agency (Parker Stevens Agency or Hortica Brokerage) • Makes detailed decisions, and understands business risks and consequences of them • Serve as primary point of contact and owner of all service-related items, such as incoming...

In this internship, you'll gain hands-on experience and work with a mentor to learn all about the Claims role and network with leadership at social events. Here at Sentry, we value real work experience for our interns. We offer not only an internship, but an experience for students to get a head start on their careers, early on. With the claims internship, you will work with a mentor to learn what claims are and how they play a vital role in the company’s success, as well as how claims are handled. You will also get opportunities to network by attending diverse social events and meeting leadership in multiple areas. What You’ll Do Our Claims internship offers opportunities to: Gain hands-on insight into claims negotiations and settlement processes to help reach fair resolutions for customers. Stand by customers during stressful times, guiding them through the claims process with genuine care and understanding. Review policy details to accurately verify coverage and...