5 contact center representative jobs found in Fort Wayne, IN

Job Title: Employee Services Lead FLSA Status: Non-Exempt Job Family: Employee Services Department: Employee Services Location: Corporate Office (Fort Wayne, IN)   JOB SUMMARY Responsible for auditing, training, providing technical support and leadership of assigned functional area(s), to promote high compliance standards of service, safety, vendor relationships and professionalism to provide a positive employee, guest and visitor experience across multiple areas that support the mission of the organization. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Coordinate within assigned functional area including developing training best practices, task direction and assist with area coverage scheduling. Provide account vendor...

Job Title: Underwriting Product Owner FLSA Status: Exempt Job Family: Underwriting Department: UW - Data & Quality Location: Corporate Office (Fort Wayne, IN) JOB SUMMARY Responsible for maximizing the value delivered by corporate technology products, focusing specifically on Underwriting integrated solutions, by owning the product vision, managing the Underwriting product backlog, and ensuring alignment between business objectives, stakeholder needs, and Information Technology’s (IT) development execution. Serves as the voice of the Underwriting customer, ensuring their voice and priorities are considered appropriately as a part of broader corporate technology initiatives, translating desired Underwriting strategy and requirements into prioritized work for delivery teams while maintaining consistency across applications and processes. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to...

Job Title: Business Analyst II FLSA Status: Exempt Job Family: Information Technology Department: IT - Business Assurance Location: Corporate Office (Fort Wayne, IN) JOB SUMMARY Participate in business analysis and research efforts for corporate projects, in order to gain a preliminary understanding and help provide appropriate documentation to support the fulfillment of assigned projects, as well as help maintain consistency within the design of our applications and processes. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Act as liaison between the business stakeholders, development teams and support teams to resolve functional and technical issues, and to review opportunities to create new functionality which supports the...

Job Title: Underwriter I FLSA Status: Exempt Job Family: Underwriting Department: UW - Data & Quality Location: Corporate Office (Fort Wayne, IN) JOB SUMMARY Responsible within assigned authority to evaluate, classify and price new and renewal church and related ministry business, consistent with company established standards for growth and profitability. Provide assistance to agents in resolving issues with existing policies and/or answer questions with respect to coverage existence or availability. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Evaluate, classify and price new and renewal church and related ministry accounts that are of small to medium size and/or minor to moderate complexity in order to achieve company...

Job Title: RPA Developer III FLSA Status: Exempt Job Family: IT - Process Optimization Department: IT - Process Optimization Location: Corporate Office (Fort Wayne, IN)   JOB SUMMARY Responsible for developing and implementing RPA solutions for the company, working closely with business analysts and process owners to identify areas where RPA can be implemented to drive the successful adoption of automation. Responsible for owning deliverables across the automation journey to ensure automation use cases and scenarios are correctly constructed and documented. Responsible to guide and mentor less-experienced developers.   POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead the automation journey from discovery, design,...