1 social media coordinator jobs found in Fort Worth

About the role: The Customer Engagement Analyst is responsible for providing a comprehensive view of customer sentiment and providing analytical insights into how GMF can continue to enhance the customer experience. Responsibilities will include reporting, ad hoc data mining, and analytical functions to support information requests related to customer experience.  The analyst will be responsible for summarizing this information to a variety of internal clients.  This team member participates in business and system-related projects and collaborates with resources from other functional areas as well as external vendors and partners when necessary. In this role, you will:   Maintain thorough understanding of relevant Customer Experience data sources including: voice of the customer survey results, speech analytics, customer feedback/complaint database, customer live chat and messaging, chatbot, social media, contact center key metrics (emails, inbound calls,...