1 business rules analyst senior jobs found in Franklin

The Account Support Coordinator works closely with Account Managers and departmental leadership to support customer accounts; this role seeks to understand challenges faced by both the customer and internal processes and helps to identify mutually advantageous resolutions.  Assists Account Managers run and interpret reports on customer account data and metrics.  Attends client meetings and works to resolve complex issues on client accounts.   This is a hybrid role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Attends meetings virtually and in person to assist department and Account Manager as needed to build and maintain positive relationships by ensuring customer’s needs are met  Monitor and analyze the key performance indicators (KPIs) of the account, such as call volume, service level, customer satisfaction.  Utilize various tools and systems to generate reports, identify trends, and provide feedback and recommendations to improve the account's performance....