1 customer service representative ii jobs found in Franklin

The Provider Relations Specialist assists providers via phone and email with bill review questions and requests of varying complexity. This role is responsible for documenting bill review errors to improve team error rate trend. The Provider Relations Specialist acts as a positive and professional representative of our CorVel family. The role ensures compliance with company best practice standards while also enabling a consistent, timely delivery of our quality services. This is an onsite role, Monday - Friday: 8:00 AM - 5:00 PM CST.  ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Communicate clearly and professionally with providers and other stakeholders via phone and email Understand Workers Compensation guidelines and various client contract language to interpret and support our bill review Navigate the bill review application to obtain accurate information for the callers Understand CorVel EORs as well as client-specific nuances Answer basic to complex State WC...