07/24/2026
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. General Summary: Responsible for providing Level II desktop support for issues escalated from Level I in WRM’s Corporate Help Desk. Essential Duties & Responsibilities: Respond to help desk calls escalated from Level I support. Escalates requests for resolution in a prompt manner - follow up as necessary. Track and provide resolution documentation utilizing the corporate Help Desk Management System. Assist with investigating and deploying new software installs, upgrades and security updates to the desktop utilizing standard deployment techniques. Work with appropriate vendors to resolve technical problems with applications / systems as required. Assist in maintaining standard release levels for all corporate software deployed on the desktop. Be familiar with and be able to support end user applications...
Brown & Brown
Garden City, NY
Full Time
