2 enterprise technical support engineer jobs found in Grand Rapids, MI

Description This role will be onsite at our Gateway office in Columbus, OH (or in Grand Rapids, MI) Summary: The Data Center Raised Floor Engineer 2's primary duties include initial implementation of technical designs. Primary duties include overseeing daily data center operations, leading teams of SmartHands technicians while ensuring consistent execution of standards, procedures, and best practices. The role includes supervising facility operations such as power, cooling, cabling, and Colo assigned SmartHands services. Ensures rapid incident response, drives up time and SLA compliance, and leads change control, root cause analysis, and long-term corrective actions. Handle capacity planning by forecasting space, power, cooling, storage/network infrastructure.  Collaborating with facilities and engineering to support expansions or infrastructure upgrades. Acting as a senior customer liaison, manage...

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking an Analyst, Corporate Real Estate Data & Systems to join our team in Grand Rapids, MI, or alternatively Charlotte, NC. The Analyst, CRE Data & Systems is the technical and analytical engine of Acrisure’s Corporate Real Estate &...