3 client service consultant pc jobs found in Grapevine, TX

Under direct supervision, this position is responsible for ensuring all functions regarding set-up, waivers, eligibility, enrollment and customer care are completed. This includes responsibility for processing new data or changes into the various systems, answering waivers, eligibility and enrollment questions or verifying status, and reconciliation of discrepancies. Your Impact Complete all incoming services tasks (as assigned to the CES-I role within the group) accurately and in a timely manner. Assist the universities for adding students, deleting students, making any status changes, etc. Assist the students regarding waivers, eligibility and enrollment questions, changes, support e-mails, refunds, etc. Group service ticket queue monitoring, tracking and completing (tickets within queue). Emergency adds of students who were left off original file, not been sent to us yet, etc. Processing and reconciling of payments received from the universities. Assist...

The primary responsibilities of this position are to lead the assigned Client Experience group for an assigned block of schools on processes, and solutions to ensure the efficiency, effectiveness, and reliability of products and services. Collaborates with school administrators and students on proposed solutions to best meet the needs of clients, as well as partner expectations. Ensures all function regarding waivers, eligibility, enrollment, and customer care are completed within the assigned group. (This includes responsibility for processing new data or changes into the various systems, answering waivers, eligibility and enrollment questions or verifying status, and reconciliation of discrepancies.)  Your Impact Ensure all incoming assigned services and tasks are completed in a timely manner. Mentor and train group on various service-level tasks and activities, as needed. Lead internal group and the universities for adding students, deleting students, making any status...

This position is responsible for ensuring all functions regarding p rocess setup & optimization in school waiver & enrollment systems . This includes responsibility for processing changes into the various systems, answering waiver or enrollment configuration questions or escalation.  Timely school set-up during implementation season by working closely with the PMO group.  Resolving complex operational requests within the enrollment and waiver workflows. Escalations could include processing changes into the various systems, answering process or configuration questions for (waivers or enrollments) requiring additional research, system changes or testing.  Analysts will be asked to research data for service escalations requiring process and compliance review to identify possible causes.  The analyst will collaborate with cross-functional teams for operational process improvements by documenting the isolated problem and providing input for best resolution.  The analyst will...