5 jobs found in Hagerstown, MD

Description Summary: Responsible for shaping and executing strategies to maintain and enhance the value of our portfolio, including managing a portfolio of highly valued accounts, aimed at ensuring their sustained engagement and profitability.  Additionally responsible for fostering client loyalty and growth through excellent operational support, service delivery, and product consultation ensuring client needs are met or exceeded. Duties and Responsibilities: Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability.  Engage regularly with assigned clients and become a trusted advisor to their business.  Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations. Ensure a strong understanding of your clients’ needs and products we offer, in order to...

Description Summary: Responsible for shaping and executing strategies to maintain and enhance the value of our portfolio, including managing a portfolio of highly valued accounts, aimed at ensuring their sustained engagement and profitability.  Additionally responsible for fostering client loyalty and growth through excellent operational support, service delivery, and product consultation ensuring client needs are met or exceeded. Duties and Responsibilities: Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability.  Engage regularly with assigned clients and become a trusted advisor to their business.  Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations. Ensure a strong understanding of your clients’ needs and products we offer, in order to...

Description Summary: Serves as a key escalation point for resolving complex client servicing issues, providing expert-level support throughout onboarding and ongoing account management by analyzing statements, repricing accounts, resolving billing and funding inquiries, and guiding clients through PCI (payment card industry) compliance. Additionally, responsible for providing technical support for POS (point of service) terminals, gateways, and VAR (value added resellers) integrations to ensure a seamless client experience, as well as playing a critical role in client activation, retention, and revenue protection initiatives. Duties and Responsibilities: Resolve complex client issues by managing high-level client servicing escalations across multiple workflow channels, ensuring a consistent and exceptional client experience. Provide expert support during the onboarding of new relationships and ongoing...

Description Summary: Serves as a key escalation point for resolving complex client servicing issues, providing expert-level support throughout onboarding and ongoing account management by analyzing statements, repricing accounts, resolving billing and funding inquiries, and guiding clients through PCI (payment card industry) compliance. Additionally, responsible for providing technical support for POS (point of service) terminals, gateways, and VAR (value added resellers) integrations to ensure a seamless client experience, as well as playing a critical role in client activation, retention, and revenue protection initiatives. Duties and Responsibilities: Resolve complex client issues by managing high-level client servicing escalations across multiple workflow channels, ensuring a consistent and exceptional client experience. Provide expert support during the onboarding of new relationships and ongoing...

Description Summary: Responsible for coordinating and collaborating with multiple internal and external stakeholders to grow revenue and ensure client satisfaction through seamless onboarding and integration of new merchants.  Duties and Responsibilities: Onboard new mid-market to large enterprise merchant clients by ensuring the coordination and execution of activities with multiple Huntington and third-party vendor stakeholders.  Manage client expectations throughout the onboarding process, providing clear and concise communication. Manage workstreams across all project phases, including Discovery, Data Specification Review, Software Development, System Configuration, Testing, Project Management and Implementation.  Develop and manage comprehensive project plans, track deliverables, and maintain consistent communication with clients, vendors, and internal stakeholders, utilizing team resources where...