5 jobs found in Hagerstown

Description Summary: The Product Manager Senior is responsible for developing the Product Roadmap and backlog, Epic/Feature definition, prioritization, and sequencing for all Run, Maintain, and Grow initiatives related to a product. They must understand progress against Value Stream, Objectives and Key Results, and target vs. actual investment levels. Colleagues in this roll will also manage multiple teams of Product Owners responsible for driving the delivery of solutions within their product line. Duties and Responsibilities: Responsible for coaching, developing and mentoring team members.  Additionally responsible for establishing goals and performance expectations and managing colleagues to those expectations. Lead by example and instill a culture of continuous improvement and delivery of value across teams. Have deep understanding of Value Stream and report on progress against Objectives and Key...

Description Summary: Responsible for handling complex client servicing escalations through various workflow avenues, ensuring the delivery of an optimal and consistent client experience and providing critical welcome support for newly boarded relationships. In addition, will be responsible for servicing preexisting accounts with a heavy focus on revenue retention and will serve as a subject matter expert for value-added reseller (VAR)/Gateway support. Duties and Responsibilities: Handles complex client servicing escalations through various workflow avenues, ensuring the delivery of an optimal and consistent client experience and providing critical welcome support for newly boarded relationships. Identifies processing and interchange qualification issues and advises merchants on chargebacks, billing, and funding investigations. Additionally, responsible for servicing preexisting accounts. Use sound...

Description This position is available within the Huntington Bank Corporate Office footprint Summary: The Business Analyst supports daily settlement operations for the bank’s Merchant Services platform, including direct merchant acquiring and BIN Sponsorship Acquiring and Issuing programs. This role monitors settlement activity, reconciles transaction flows, and investigates exceptions to ensure accurate and timely financial settlement.The Business Analyst supports daily settlement operations for the bank’s Merchant Services platform, including direct merchant acquiring and BIN Sponsorship Acquiring and Issuing programs. This role monitors settlement activity, reconciles transaction flows, and investigates exceptions to ensure accurate and timely financial settlement. Duties & Responsibilities: Maintains, monitors, updates assigned business process and/or system Researches complex problems and...

Description Summary: Responsible for shaping and executing strategies to maintain and enhance the value of our portfolio, including managing a portfolio of highly valued accounts, aimed at ensuring their sustained engagement and profitability.  Additionally responsible for fostering client loyalty and growth through excellent operational support, service delivery, and product consultation ensuring client needs are met or exceeded. Duties and Responsibilities: Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability.  Engage regularly with assigned clients and become a trusted advisor to their business.  Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations. Ensure a strong understanding of your clients’ needs and products we offer, in order to...

Description Summary: Responsible for shaping and executing strategies to maintain and enhance the value of our portfolio, including managing a portfolio of highly valued accounts, aimed at ensuring their sustained engagement and profitability.  Additionally responsible for fostering client loyalty and growth through excellent operational support, service delivery, and product consultation ensuring client needs are met or exceeded. Duties and Responsibilities: Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability.  Engage regularly with assigned clients and become a trusted advisor to their business.  Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations. Ensure a strong understanding of your clients’ needs and products we offer, in order to...