2 client manager jobs found in Hagerstown, MD

Description Position Summary Huntington National Bank is seeking a detail-oriented and service-driven Merchant Services Account Manager to join our Commercial and Large Account team. This role is responsible for the day-to-day operational management of merchant services relationships and works in close partnership with the Merchant Services Relationship Manager to ensure seamless client support and execution. The ideal candidate is highly organized, responsive, and thrives in a fast-paced environment where accuracy and follow-through directly drive client satisfaction and retention. Key Responsibilities: Day-to-Day Operational Support: Manage the daily operational tasks associated with commercial and large account merchant relationships, ensuring accurate processing, timely resolution, and smooth execution of client requests. Partnership with Strategic Account Manager: Serve as the operational...

Description Summary: Serves as a key escalation point for resolving complex client servicing issues, providing expert-level support throughout onboarding and ongoing account management by analyzing statements, repricing accounts, resolving billing and funding inquiries, and guiding clients through PCI (payment card industry) compliance. Additionally, responsible for providing technical support for POS (point of service) terminals, gateways, and VAR (value added resellers) integrations to ensure a seamless client experience, as well as playing a critical role in client activation, retention, and revenue protection initiatives. Duties and Responsibilities: Resolve complex client issues by managing high-level client servicing escalations across multiple workflow channels, ensuring a consistent and exceptional client experience. Provide expert support during the onboarding of new relationships and ongoing...