2 insurance account manager jobs found in Hagerstown, MD

Description The Senior Risk Analyst is responsible for identifying, assessing, and mitigating credit, fraud, and operational risks across the merchant services portfolio. This role provides expert risk oversight through transaction monitoring, data analysis, and escalation of high‑risk merchants to protect the organization from financial and reputational exposure. The position partners closely with Sales, Operations, Compliance, and external processors while serving as a senior subject‑matter expert within the risk function. Duties & Responsibilities: Key Responsibilities: Conduct ongoing credit risk assessments for active merchant accounts, evaluating financial health and exposure levels. Monitor transactional activity and account performance to identify anomalies, emerging risks, and potential fraud. Lead investigations and escalations for high-risk accounts, ensuring timely and well-informed...

Description Summary: Responsible for handling complex client servicing escalations through various workflow avenues, ensuring the delivery of an optimal and consistent client experience and providing critical welcome support for newly boarded relationships. In addition, will be responsible for servicing preexisting accounts with a heavy focus on revenue retention and will serve as a subject matter expert for value-added reseller (VAR)/Gateway support. Duties and Responsibilities: Handles complex client servicing escalations through various workflow avenues, ensuring the delivery of an optimal and consistent client experience and providing critical welcome support for newly boarded relationships. Identifies processing and interchange qualification issues and advises merchants on chargebacks, billing, and funding investigations. Additionally, responsible for servicing preexisting accounts. Use sound...