2 internal service representative jobs found in Hastings, MI

Drive accuracy and efficiency behind the scenes to power exceptional service. Hastings Insurance is seeking a Personal / Farm Lines Processing Technician to join our Underwriting team. Processing Technicians are responsible for accurately processing and entering policy data from source documents into the appropriate systems and applications. We are looking for someone with a strong work ethic, sharp attention to detail, and a collaborative mindset who thrives in a high-volume, transactional environment supporting our Underwriting division and other key business functions. Location & Schedule: This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role works primarily from home with a required monthly in-office presence at our Hastings headquarters. Additional in-person meetings may be required based on business needs. What You'll Do: Accurately enter and process policy information for Personal and Farm product lines using...

Make your mark as a trusted expert in resolving casualty claims. Location: Hybrid (Hastings, MI) or Fully Remote. Candidates in MI, OH, IN, IL, or WI preferred. Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. About the Role:  The Senior Casualty Claims Representative investigates, evaluates, and resolves routine to moderate casualty claims while ensuring timely service and fair outcomes for all parties involved. This role is central to our commitment to responsive, effective claims handling and serves as a key partner to our customers and agency force.  What You’ll Do:  Manage a personal caseload of casualty claims within company policy and legal guidelines. Communicate regularly with insureds, claimants, agents, and vendors to guide the claim resolution process. Apply appropriate coverage analysis, documenting rationale and engaging leadership as needed. Investigate, evaluate, and settle claims promptly and fairly. Identify and pursue...