1 senior customer service representative jobs found in Hastings, MI

Make your mark as a trusted expert in resolving casualty claims. Location: Hybrid (Hastings, MI) or Fully Remote. Candidates in MI, OH, IN, IL, or WI preferred. Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. About the Role:  The Senior Casualty Claims Representative investigates, evaluates, and resolves routine to moderate casualty claims while ensuring timely service and fair outcomes for all parties involved. This role is central to our commitment to responsive, effective claims handling and serves as a key partner to our customers and agency force.  What You’ll Do:  Manage a personal caseload of casualty claims within company policy and legal guidelines. Communicate regularly with insureds, claimants, agents, and vendors to guide the claim resolution process. Apply appropriate coverage analysis, documenting rationale and engaging leadership as needed. Investigate, evaluate, and settle claims promptly and fairly. Identify and pursue...