2 manager customer experience jobs found in Hewlett

Position Title Branch Banking Area Leader   Location Hewlett, NY 11557   Job Summary The Area Leader provides strategic and people leadership across a designated subset within a market of branch locations (6-10 branches depending on size of market) driving performance, client experience, and operational excellence while modeling Flagstar Bank’s client-centric culture, ethics, integrity, and commitment to diversity. This role leads and develops Branch Leaders and their teams to deliver strong business results and consistent leadership behaviors, while strengthening community presence, expanding business relationships, and ensuring alignment with company standards, compliance requirements, and strategic priorities. This role exists to transform how financial success is delivered to individuals and businesses by building high-performing teams, coaching leaders to create an educational and empowering client experience, and driving market growth through disciplined execution,...

Position Title Branch Banking Client Consultant I   Location Hewlett, NY 11557   Job Summary The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions in an accurate, efficient, and friendly manner to support their financial goals. This role contributes to branch success by maintaining operational accuracy and risk standards, while also supporting sales performance through introductions, client education, and collaboration with branch teammates. This role exists to create a positive and trusted branch experience where clients feel supported, informed, and connected to the right financial solutions while their everyday banking needs are handled accurately and efficiently. The role also exists to support branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and...