7 customer support officer jobs found in Hicksville

Position Title Government Banking - Client Associate Location Hicksville, NY 11801 Job Summary The Government Banking-Client Associate's primary function is to support assigned Government Banking Relationship Managers with retaining and enhancing existing public sector client relationships, growing new client-base, and increasing revenue for Flagstar. This includes involvement in the initial client contact to define needs, preparation of client proposals in response to the identified requirements, implementation of chosen accounts, products and services, monitoring of all on-going processes and daily personalized client service. Additionally, the Government Banking-Client Associate is responsible for the day to day servicing of the existing assigned client base including fielding questions, problem solving, and handling transactional requirements. Job Responsibilities: JOB RESPONSIBILITIES In partnership with assigned Relationship Manager, provide...

Position Title Sr Auditor   Location Hicksville, NY 11801   Job Summary The Senior Auditor is an experienced professional focused on providing assurance for the company through the development of an audit plan, supporting the overall objectives of the department working closely with the Audit in Charge (AIC). The role of the Senior Auditor requires a deep understanding of financial and regulatory frameworks identifying discrepancies or risks that could impact the financial health of the bank. This is a critical role in the Internal Audit Department. The Senior Auditor serves as the Auditor responsible for ensuring testing and workpapers are completed with high quality in support of the AIC (Auditor in Charge). Responsible for the preparation of audit documents including audit engagements, planning memorandums, preliminary opening discussion documents, audit programs and wrap up documents in assigned vertical. This position will assess policies, procedures and supporting...

Position Title Credit Products Analyst I - Equipment Finance   Location Hicksville, NY 11801   Job Summary The Commercial Credit Analyst I - Equipment Finance is an entry-level role designed to develop foundational experience in commercial credit risk and lending. This position supports Credit Products Specialists in underwriting and monitoring commercial loans across various business segments within Commercial & Private Banking. The Analyst will develop essential skills in financial statement analysis, risk assessment, and loan structuring while ensuring compliance with bank policies and regulations. Primary responsibilities include financial statement analysis, risk rating generation, credit due diligence, and portfolio monitoring. Analysts will also assist in preparing credit approval memoranda and market analysis.   Job Responsibilities: Credit Monitoring & Analysis Spread financial statements and assess trends. Generate risk ratings and accompanying...

Position Title CRE Credit Products Portfolio Manager II   Location Hicksville, NY 11801   Job Summary The CRE Credit Products Portfolio Manager II plays a key role in structuring and underwriting complex commercial credit transactions while managing an assigned loan portfolio. This position is responsible for independently analyzing credit risk, negotiating loan terms, and providing strategic recommendations to relationship and credit teams. By proactively monitoring portfolio performance and identifying emerging risks, this role ensures sound credit decisions and long-term client success. The position also supports the professional development of junior team members by sharing expertise and best practices.   Job Responsibilities: JOB RESPONSIBILITIES Credit Structuring & Underwriting : Lead underwriting efforts for complex loan requests, assessing creditworthiness and recommending risk-mitigating structures.  Portfolio & Risk Management : Continuously...

Position Title Branch Banking - Client Consultant II - Float   Location Hicksville, NY 11801   Job Summary A Branch Banking Client Consultant II - Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients. Hourly Range: $19.13 - $23.91 - $28.00   Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits,...

Position Title BSA/AML Testing Specialist Sr Location Hicksville, NY 11801 Job Summary Pay Range: 84-108K JOB SUMMARY The Senior Enterprise Testing Specialist is responsible for independently planning and executing testing and monitoring activities to assess whether business units are effectively operating in accordance with applicable laws, regulations, internal policies, and control expectations. Operating within the Second Line of Defense, this role provides subject matter expertise in evaluating control environments across multiple risk domains and identifying potential compliance, operational, or process weaknesses. This position plays a critical role in reinforcing the enterprise risk management framework by leading risk-based reviews of first line activities, validating the design and effectiveness of controls, and delivering actionable insights to strengthen governance and compliance practices. The Senior Specialist also contributes to the enhancement of testing...

Position Title Check Operations Specialist Location Hicksville, NY 11801 Job Summary The Check Operations Specialist for Item Processing is responsible for ensuring the accuracy, compliance, and timely processing of check-related transactions and remittances. This role supports critical operational functions including data validation, exception handling, and customer adjustments. Pay Range: $18.58 - $23.00 Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: File Review and Data Accuracy Review and correct incoming check file data to ensure accuracy and completeness prior to processing  Identify and resolve discrepancies Ensure timely handling to minimize customer impact and regulatory risk Account and Transaction Reconciliation Perform daily reconciliations of general ledger transactions to ensure timely resolution of exceptions Monitor and resolve rejects, exceptions, and outstanding items within set timelines Participate in end-of-day...