4 customer support officer jobs found in Hicksville

Position Title Branch Banking - Client Consultant II - Float   Location Hicksville, NY 11801   Job Summary A Branch Banking Client Consultant II - Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients. Hourly Range: $19.13 - $23.91 - $28.00   Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits,...

Position Title BSA/AML Testing Specialist Sr Location Hicksville, NY 11801 Job Summary Pay Range: 84-108K JOB SUMMARY The Senior Enterprise Testing Specialist is responsible for independently planning and executing testing and monitoring activities to assess whether business units are effectively operating in accordance with applicable laws, regulations, internal policies, and control expectations. Operating within the Second Line of Defense, this role provides subject matter expertise in evaluating control environments across multiple risk domains and identifying potential compliance, operational, or process weaknesses. This position plays a critical role in reinforcing the enterprise risk management framework by leading risk-based reviews of first line activities, validating the design and effectiveness of controls, and delivering actionable insights to strengthen governance and compliance practices. The Senior Specialist also contributes to the enhancement of testing...

Position Title Quantitative Model Risk Analyst Location Hicksville, NY 11801 Job Summary Pay Range: 59- 106K The Quantitative Model Risk Analyst supports the implementation and execution of the Bank-wide model risk management policy. This includes the review of complex models used within the organization, model development documentations, model code, and model performance. The Quantitative Model Risk Analyst prepares written validation reports, makes recommendations, and follows up and tracks ongoing model risk issues. Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: JOB RESPONSIBILITIES Performs independent validation of selected models to assess the conceptual soundness of model design and development, ongoing monitoring, and outcomes analysis. Replicates the model code, reviews model development documentation and model inputs, processing, and outputs. Develops and maintains effective partnerships with analysts, model owners,...

Position Title Check Operations Specialist Location Hicksville, NY 11801 Job Summary The Check Operations Specialist for Item Processing is responsible for ensuring the accuracy, compliance, and timely processing of check-related transactions and remittances. This role supports critical operational functions including data validation, exception handling, and customer adjustments. Pay Range: $18.58 - $23.00 Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: File Review and Data Accuracy Review and correct incoming check file data to ensure accuracy and completeness prior to processing  Identify and resolve discrepancies Ensure timely handling to minimize customer impact and regulatory risk Account and Transaction Reconciliation Perform daily reconciliations of general ledger transactions to ensure timely resolution of exceptions Monitor and resolve rejects, exceptions, and outstanding items within set timelines Participate in end-of-day...