05/13/2026
Position Title Operations Support Lead Location Hicksville, NY 11801 Job Summary The Operations Support Team Lead is responsible for overseeing the day-to-day activities of a team within the Back-Office Operations Support unit. This role ensures timely and accurate processing of operational tasks such as transaction processing, stop payments, bank-by-mail, IOLTA, monitoring, and account maintenances. The Team Lead provides guidance to team members, supports training and development, and acts as a liaison between staff and management to ensure service excellence and compliance with regulatory standards. Job Responsibilities: • Monitor daily workflow and assign tasks to ensure timely and accurate processing. • Provide coaching, training, and support to team members to enhance performance and knowledge. • Serve as the first point of escalation for operational issues and resolve or escalate as needed. • Ensure adherence to internal policies and regulatory...
Flagstar Bank
Hicksville, NY
Full Time
