17 customer service associate jobs found in Indianapolis

Job Title: QC Specialist Operations Number of Positions: 1 Location: Indianapolis, IN Location Specifics: Hybrid Position Job Summary: Renaissance Benefits is hiring for a QC Specialist, Operations! At Renaissance, the QC Specialist, Operations identifies, analyzes, and recommends process improvements that will result in increased quality and efficiency. Audits claims processing, group implementations, eligibility, and various data entry functions and compiles and analyzes data to determine compliance with quality, production, and performance standards. Develops, prepares, maintains, and distributes reports for productivity and quality control. Identifies, analyzes, and recommends process and/or operational improvements to enhance efficiency, quality, and operational effectiveness. Assists management staff with report of inventory. Partners with trainer, supervisors, and management on trends identified through the quality monitoring process including...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! The Licensing Associate plays an important role maintaining standards for our producers in the field. This role evaluates the initial review of contracting applications and supporting documents to determine if a producer is eligible to partner with OneAmerica Financial.  What you will do: Request and review credit, criminal, regulatory, and license background reports based on contracting applications. Analyze applications to identify adverse information and follow up with producers as needed. Create and maintain producer records in our internal...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! The New Business Associate is responsible for accurately processing new business of multiple group product lines from the point of application entry, until the policy goes in force, excluding underwriting. This role works closely with internal partners to deliver a customer focused approach to prioritize and process new business to meet specific service level targets. Primary responsibilities include the following: Work with New Business team to issue policy, put policy in force, assemble policy documents for delivery. Works with internal partners...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary The Operations Associate role supports our Special Processing Team within our Individual Life Financial Services business. This role is responsible for managing various financial requests across multiple platforms, which may include performing administrative tasks associated with managing the State Life Repetitive Payment program or performing List Bill billing and reconciliation. This individual will develop expertise with core products, as well as proficiency with the team's major workflows. The Individual Ops Processor provides quality customer...

- Assist with the administration, investigation, and resolution of bond forfeiture claims under the direction and guidance of experienced claims personnel. The Claims Specialist will communicate with bail agents, courts, attorneys, recovery vendors, and internal departments to obtain and maintain claim information, monitor forfeiture activity, process claim payments, ensure claim files are accurate and complete. This position will develop knowledge of applicable state statutes, company procedures, and bond forfeiture requirements while progressively assuming responsibility for routine claims. Key Accountabilities/Deliverables: Monitor assigned claim files and bond forfeiture activity and follow up with bail agents and courts to obtain required information. Process incoming claim-related mail and correspondence and maintain accurate electronic and physical claim files. Assist with the investigation and evaluation of routine bond forfeiture claims using established...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary Software Test Analyst Lead is responsible for improving the skills of each member of the competency through technical leadership and active mentoring. This is done by evangelizing best practices and constantly evaluating and implementing new practices, tools, and technologies that improve efficiency and effectiveness of their competency. The Lead has the responsibility of providing tactical leadership in regard to software testing best practices. To this end, the Practice Lead must continuously be researching industry trends and translating them to...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary The Accounting Manager is responsible for the reconciliation of Information Reporting and Forms 1099, 5498, 1042 and W-2 for our Individual Life & Financial Services (ILFS) and Institutional Markets business lines.  This role is also responsible for suspense management, reporting and balance sheet reconciliation for the same areas. Training and support of the suspense process ensures that data is processed correctly. Ensuring funds are available and properly recorded on non-standard distributions is also a key focus of the Accounting Manager....

Description Training is a critical component to your success and that success starts with reliable attendance.  Attendance and active engagement during training is mandatory Manages, investigates and resolves assigned Property Contents claims under limited supervision. Compiles and values inventory of damaged/lost contents associated with property claims. Provides policyholders with quality customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary. Responsible for claims handling personal property losses to include large loss. Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance. Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing. Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer's World/vendors for...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary The Payroll Consultant is responsible for providing the quality, audit and controls related to the Human Resources Master data, timekeeping, and payroll processing with a primary focus on accuracy and compliance. Primary duties may include, but are not limited to: Audit/Compliance: Manage quality and audits related to data entry, data intake, and payroll processing ensure compliance with company policy and legal regulations. Operational: Manage banking, perform adjustments in collaboration with accounting, act as direct backup for scheduled and...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! The Advertising Review Manager is an individual contributor within the Corporate Compliance department responsible for reviewing marketing and advertising materials to ensure compliance with company policies, state insurance regulations, and applicable FINRA and SEC requirements.  This role supports a wide range of financial products and partners closely with business stakeholders to provide regulatory guidance and consultation throughout the marketing review process. What you will do: Provide comprehensive analysis and guidance on advertising laws, regs,...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary The Director of Strategy & Planning serves as a trusted advisor and strategic partner to the Chief Marketing Officer and Enterprise Marketing and Communications (EMC) leadership team. Helping shape, operationalize, and monitor EMC's long-term strategic direction. This role leads the annual and ongoing business planning process, ensuring alignment between enterprise priorities and organizational objectives.  Working closely with the EMC Leadership Team, the position drives strategy formulation, establishes clear outcomes and success measures, and...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Job Summary Info Security rep is responsible for supporting OneAmerica's Information Security program through application security, vulnerability management, security metrics, reporting, and operational security activities. This role helps protect enterprise information assets by identifying, assessing, reporting, and tracking security risks and vulnerabilities while supporting security governance and operational objectives. Primary duties may include, but are not limited to: Support application security initiatives across the enterprise. Maintain and...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! The New Business Processor is part of the Life & Long-Term Care business segment at OneAmerica Financial and is responsible for accurately processing new business applications/cases for multiple product lines from the point-of-application entry through to the policy going in force.  This role provides support to the department in three areas: application entry, final action processing and policy delivery.  This individual partners with Case Management to ensure a customer focused approach is in place and to prioritize and process new business that meets specific...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! Data Engineer Lead is responsible for definition of current and future state for a given functional area. Drives technology adoption by working closely with Architecture. Drives functional capabilities by working with Director Application Engineer to define functional area Professional Development Plan. Builds and maintains appropriate architectural designs and standards for given functional area. Is seen as an SME for given functional area. Primary duties may include, but are not limited to: Responsible for improving the skills of each member of the competency...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! The ETL Application Engineer Senior works with customers, architects, and partners to implement solutions with Informatica workflows and mappings in order to solve mission critical business challenges. The role requires execution in code analysis, design, testing, development, and performance tuning as part of Agile / Scrum Develop Team. This role will build and maintain workflows for multiple systems and must be capable of understanding business requirements, working with end users, and developing and deploying integrations. Primary responsibilities include, but...

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! The FP&A Director is responsible for leading the strategy, roadmap, governance, and continuous improvement of enterprise financial planning systems, with primary focus on Workday Adaptive Planning, Workday Financials integration, expense allocations, management reporting, planning, forecasting, and related analytics capabilities. This role serves as the enterprise subject matter expert for FP&A systems and allocation methodologies, partnering closely with FP&A, Accounting, Actuarial, Treasury, Technology, and business finance leaders to ensure planning...

Product Owner, Manager (Salesforce CRM) At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives! The Product Owner, Manager (Salesforce CRM) is responsible for collaborating with business, customer, and technical stakeholders while owning and managing the product backlog for a specific product or feature set. They drive product execution and ensure delivery aligns with business and stakeholder outcomes. They understand the customer needs and translate customer and stakeholder objectives into defined epics, features, and user stories. They steward roadmaps, required integrations, data and architectural pattern...