1 licensed customer service representative jobs found in Irving

General Description (SUMMARY, Scope, Purpose) Responsible for efficient handling of telephone and email inquiries from clients, agents, and producers in a timely and professional manner. Supports the day-to-day workflow of the department’s email inbox and assists in maintaining positive relationships with producers and self-service clients. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle incoming correspondence in the Product Services Department email inbox, prioritizing timely, accurate responses in line with departmental standards. Collaborate with team members and the Product Services Manager to develop and implement a comprehensive communication plan with clients to proactively assess and address their evolving needs. Provide basic-to-intermediate helpdesk support and training for clients, agents, and producers. Working closely with team members and the Product Services Manager to foster and enhance relationships with existing clients and agents through...