2 licensed customer service representative jobs found in Irving

General Description (SUMMARY, Scope, Purpose) Responsible for efficient handling of telephone and email inquiries from clients, agents, and producers in a timely and professional manner. Supports the day-to-day workflow of the department’s email inbox and assists in maintaining positive relationships with producers and self-service clients. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle incoming correspondence in the Product Services Department email inbox, prioritizing timely, accurate responses in line with departmental standards. Collaborate with team members and the Product Services Manager to develop and implement a comprehensive communication plan with clients to proactively assess and address their evolving needs. Provide basic-to-intermediate helpdesk support and training for clients, agents, and producers. Working closely with team members and the Product Services Manager to foster and enhance relationships with existing clients and agents through...

Company Details   2025 Business Insurance Best Places to Work winner, Berkley Southwest  offers commercial property and casualty products and services through independent agents in Arizona, Arkansas, New Mexico, Oklahoma and Texas. We maintain a strong local presence in each of our markets, keeping underwriting and support close to the customer.    Now more than ever, financial strength is critical to a successful, long term insurance relationship. Berkley Southwest is a member company of W. R. Berkley Corporation , a Fortune 500 company, whose insurance company subsidiaries are rated A+ (Superior) by A.M. Best.  #LI-LD1 #LI-HYBRID   This position will be based in one of the below locations where we offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so: Irving, Texas San Antonio, Texas Scottsdale, Arizona Little Rock, Arkansas   The company is an equal...