17 it associate jobs found in Jacksonville

Position Summary The Receptionist is responsible for answering and directing incoming calls, providing basic information to visitors and callers, and greeting clients professionally. The role handles incoming and outgoing mails, and coordinates appointments, meetings, and office events. They maintain office supplies and ensure a clean and organized workspace and assist with administrative tasks. What will your job entail? Job Responsibilities: • Greet and direct visitors to the company. • Answer telephones and direct the caller to the appropriate associate. • Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information. • Schedule guests for entry through I-Visitor system. • Schedule and maintain conference room calendars. • Receive, sort and forward incoming mail. Maintain and route publications. • Coordinate the pick-up and delivery of express mail services (FedEx, UPS,...

This position drives operational excellence and superior customer service by leading a diverse team.  Oversee performance, develop and implement strategies, and foster a customer-focused culture. The role will include coaching, managing complex issues, and enhancing processes to ensure high-quality outcomes. Minimum Qualifications: Bachelor's degree or equivalent work experience. At least 5 years experience in related field. Experience managing a team. Primary Job Functions: Recruit, train, and mentor a diverse team of associates. Monitor team performance through key metrics. Identify trends, address performance issues, and implement strategies to enhance productivity and service quality. Identify and implement process enhancements to streamline operations and improve service delivery. Foster a culture of continuous improvement and innovation within the team. Address complex customer and associate issues with a focus on delivering effective...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Territory Sales Manager, Commercial LOCATION : Candidates must reside near a major airport and be able to travel overnight within their geographic area.  City to reside in/near: Orlando, Jacksonville Territory: Orlando/Jacksonville and surrounding area Travel : 50% - Orlando/Jacksonville and surrounding area SUMMARY : We are seeking a Territory Sales Manager, Commercial...

This role is a highly managerial position focused on leading the Help Desk, overseeing day to day operations, and ensuring that all support activities are executed with consistency, quality, and accountability. The position requires a confident leader who can manage people, processes, and performance at a high standard.   Minimum Qulifications: Minimum of five years of hands-on help desk support experience. Minimum of three years of experience in a managerial role overseeing Help Desk or IT operations, with five years preferred. ServiceNow ITSM and ServiceNow platform experience preferred. Experience working within ITIL frameworks and applying IT service management best practices in a Help Desk or IT operations environment.   Primary Job Functions: Leadership and Operational Oversight Provides full management and oversight of daily ticket volume, including prioritization, assignment, distribution of work, and overall workflow coordination. Serves...

The FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. This role combines Customer Service, FNOL reporting and administrative tasks. Minimum Qualifications: High School Diploma or equivalency required At least 3 years of customer service experience required; experience in a call center environment preferred At least 2 years of experience in a claim’s environment Experience using 3-4 systems/programs simultaneously Bi-Lingual in Spanish is a plus Primary Job Functions: Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic...

Fortegra is seeking an Internal AI Forward Deployed Software Engineer to stay ahead of cutting-edge AI developments, rapidly prototype proofs-of-concept (POCs), and advise our organization's various technology teams on integrating the best AI solutions into their platforms and products. You'll be the go-to expert in bridging emerging AI technologies with our internal tech needs, enabling nimble adoption across teams and deploying AI apps in production.  Roles and Responsibilities   Monitor and stay current with the AI technology landscape, including new models, frameworks, tools, and research across areas such as LLMs, multimodal AI, agentic systems, and orchestration platforms, to inform internal recommendations and solution design.  Operate with flexibility across software and data initiatives, contributing where business needs and priorities are most critical. Adapting readily to support both software engineering and data-focused projects as priorities and...

Counsel, Legal & Regulatory The Counsel, Legal & Regulatory will support the Company’s growth by assisting with a wide range of legal, regulatory, compliance, corporate governance, and commercial contracting matters. This role provides day‑to‑day support to senior attorneys, helps manage regulatory obligations, contributes to public policy and industry engagement, and collaborates with business teams across the enterprise. The attorney will gain exposure to diverse in‑house practice areas while developing deeper expertise in insurance regulatory and compliance functions. Key Responsibilities: Draft, review, and negotiate commercial agreements under the guidance of senior attorneys, including distribution agreements, reinsurance agreements, trust agreements, NDAs, and amendments. Prepare corporate documents and assist with governance processes. Provide legal counsel on regulatory compliance, investigations, and enforcement matters. Serve as the primary...

The Senior Manager Accounting will ensure complete, accurate, and timely financial reporting for accounting transactions to fulfill external reporting requirements in compliance with US GAAP and internal reporting and analysis needs. Minimum Qualifications: Bachelor’s degree (Accounting preferred). 6 plus years of progressively responsible experience for a major company, division of a large corporation, or public accounting, with emphasis in the insurance industry. Prior management experience. Strong leadership, financial analysis and technical accounting skills required. SOX Compliance and audit experience a plus. Advanced Microsoft Excel skills preferred. CPA required. Familiarity with IFRS and multinational accounting. Experience in supervision of Senior Accountants, Staff Accountants, Accounting Assistants. Primary Job Functions: Coach and manage team members for ongoing development and execution of responsibilities. Manage the monthly...

Reporting to the Director of Human Resources, primarily responsible for assigned businesses.  This position leads all human resource initiatives including planning, implementing and administering human resource programs and policies related to the business.  Policies and program responsibilities include: employee development, employee relations, compensation, performance management, disability leaves, training and succession planning.  In addition, this position helps to develop companywide communication strategies and compensation programs designed to attract, reward and retain people. Qualifications: BA/BS in HR or related field required; Masters degree &/or professional certification preferred. 5-8 years experience with proven track record of success in a generalist function. Ability to think creatively, highly-driven and self-motivated. Strong organizational & project planning skills with ability to meet deadlines & manage multiple priorities in a fast...

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready.  We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture. Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.   We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement.  This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.     Check out...

Our Account Managers are the liaisons between our clients and the rest of the organization, exclusively focused on the success and profitability of our partnerships, while ensuring the best experience for our clients and mutual customers. Account Managers accomplish this through delivering on their core objectives and responsibilities. In addition, they are responsible for ensuring the Sales team has the tools and resources needed to achieve current and future revenue targets. A successful Account Manager is: Empathetic – deeply understand the goals, drivers, and needs of others. Service-oriented – ready to go the extra mile for their clients. Strategic – doesn't get trapped in the weeds, understands the bigger picture. Proactive – does not wait to act but is in charge. Minimum Qualifications: Bachelor’s Degree or equivalent work experience At least 3-years’ experience in an Account Management, Client Success, or Relationship Management environment...

The Senior Director Underwriting will be responsible for leading the strategy, underwriting performance, and portfolio management of alternative risk solutions, including captive insurance programs and niche specialty products. This role combines technical underwriting expertise, client advisory, and business development to deliver customized risk solutions for complex clients, with a focus on captives and specialty lines. Qualifications: Bachelor’s degree in Finance, Risk Management, Insurance, or related field (MBA or advanced degree preferred) 15+ years of underwriting experience, with focus on captives, alternative risk, or specialty lines Demonstrated experience structuring and managing captive programs Deep knowledge of captive insurance structures, reinsurance, and risk financing mechanisms Strong financial analysis and underwriting skills Familiarity with actuarial concepts and regulatory frameworks Proven leadership and team management experience...

We are seeking a hands-on ServiceNow Claims Lead Engineer to serve as the technical subject matter expert (SME)  for a highly customized specialty claims platform built on ServiceNow. This role is focused on architecture, design, and hands-on development , working closely with engineering leadership, product stakeholders, and a Software Integrator (SI) to deliver scalable, high-quality solutions. The platform leverages ServiceNow Customer Service Management (CSM), App Engine, and Integration Hub  with extensive scripted customizations and complex integrations across policy administration, financial systems, and enterprise data platforms . This role is ideal for someone who enjoys building and evolving complex platforms , staying close to the code, and acting as the go-to technical authority  for ServiceNow architecture and implementation.   Key Responsibilities: Platform Architecture & Technical Ownership Serve as the ServiceNow technical authority...

About the Role Fortegra is seeking an AI-forward Senior Performance Marketing Specialist who leverages artificial intelligence as a core working tool to accelerate sales enablement, strengthen partner communications, and support revenue growth. Reporting to the Manager, Performance Marketing, this role sits at the intersection of marketing strategy, sales enablement, and AI-enabled operations. This individual will help shape how marketing leverages AI to scale sales support, streamline internal workflows, and elevate the quality and speed of business development resources. The role focuses on identifying opportunities to automate repetitive work, enhance messaging through AI-assisted research and writing, and build systems that make marketing resources easier for teams to access and deploy. The ideal candidate brings an entrepreneurial mindset, strong cross-functional collaboration skills, and a curiosity for emerging AI tools that can meaningfully improve marketing and...

Primarily responsible for providing exceptional customer service to our clients. Take incoming calls using our Web Warranty/Web Claim program. Review claims for approvals, distribution of authorizations or sending of denial letters. Helps to enforce contractual requirements impartially and expeditiously. Adjudicate, investigate and/or deny claims by verifying submitted information, coverage issued, and other pertinent information. Identify claims of a potentially fraudulent nature and refer to management for review. Monitor and process claims to meet the demands of a production environment and to adhere to established service standards. Process claims via our phone and portal systems using Web Warranty/Web Claims program Handle customer service questions or transfer call to appropriate numbers Adjudicate claims based off the terms and conditions of the service contract Follow-up with Service Providers and Technicians for required claims information Complete Claim...

The Compliance Analyst will assist with the ongoing administration of compliance to support the sale of products offered by Fortegra and its partners. Assist in the research and evaluation of state insurance laws, regulations, and bulletins as well as lender requirements to implement appropriate procedures to ensure compliance in all states and jurisdictions. Minimum Qualifications: Bachelor’s degree or equivalent experience. 3-5 years’ experience in insurance, corporate compliance or legal field. Primary Job Functions: Assist in the product consumer form/contract review process (inclusive of service contracts for automotive and consumer goods, home protection, limited warranties, and motor club programs). Provide recommendations to Compliance management for improvements and utilization. Proactively identify process/service improvement opportunities/efficiencies and make decisions or recommendations on the best course of action for new processes or...

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process. Minimum Qualifications: High School Diploma or Equivalency required. 2 plus years of experience repairing as vehicle technician and /or service department.  Industry certification a plus. (Factory training and ASE’s certification). Communicate claim decisions—approval or denial—clearly to customers, along with next steps. For covered repairs, obtain and review estimates to facilitate timely payment authorization. Verify accuracy of labor times and parts pricing within repair estimates. Negotiate scope of work and pricing with repair facilities when needed. Meet service level agreements (SLAs) for call handling and claim...