12/16/2025
This position drives operational excellence and superior customer service by leading a diverse team. Oversee performance, develop and implement strategies, and foster a customer-focused culture. The role will include coaching, managing complex issues, and enhancing processes to ensure high-quality outcomes.
Minimum Qualifications:
Bachelor's degree or equivalent work experience
At least 5 years experience in related field
Experience managing a team
Primary Job Functions:
Recruit, train, and mentor a diverse team of associates.
Monitor team performance through key metrics.
Identify trends, address performance issues, and implement strategies to enhance productivity and service quality.
Identify and implement process enhancements to streamline operations and improve service delivery.
Foster a culture of continuous improvement and innovation within the team.
Address complex customer and associate issues with a focus on delivering effective solutions....
Fortegra
Jacksonville, FL, USA
Full Time
