3 account handler jobs found in Jacksonville, FL

Position Summary The Senior Client Support Representative is responsible for providing prompt and courteous customer service, assisting clients in understanding policy details, and guiding them through claims processes.   This position will build lasting relationships with independent insurance agents and RSG markets through the delivery of exceptional customer service efforts. This position will also manage workflows within our shared inboxes and provide general customer support throughout the life of the account.   What will your job entail? Job Responsibilities: • Handle verbal and written incoming and outgoing customer service inquiries in a timely and friendly fashion • Maintain adherence to call queue expectations for available time, hold time, number of calls answered, and calls dropped • Perform basic office duties, such as filing documents in management system and creating/managing workflows • Provide premium finance related, payment and account information to...

The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services. The Business Relationship Manager works closely with the Service Level Manager. Minimum Qualifications: Bachelor’s Degree or equivalent work experience. 7-9 years experience engaging Business stakeholders regarding Client initiatives. Primary Job Functions: Process incoming cash receipts for assigned Customers. Perform premium, commission, and accounts receivable reconciliations as needed on an inception-to-date, month-to-date, or year-to-date basis for assigned Customers. Assist with audit requests. Maintain internal and external Customer Relationships. Ensure that the service provider continues to understand the needs of existing customers and establishes relationships with potential new customers. Identify...

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding a  Commercial Lines Account Manager to their  Foundation Risk Partners of FL team. Job Summary: The Commercial Lines Account Manager works in conjunction with the Producer and Marketing in analyzing risk exposure and providing insurance solutions to meet our client’s needs. This position regularly exercises discretion and independent judgment on accounts including but not limited to evaluating and negotiating coverage and pricing, and interpreting, and implementing company policies and procedures. The Account Manager is a subject matter expert in their field and provides a consultative, strategic approach to the execution of day-to-day customer service activities for assigned accounts and can resolve complex customer service problems. The Account Manager initiates the renewal process including preparing submission to proposing and binding coverages as...