13 administrative assistant jobs found in Jacksonville

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition. This role is utilized as a peer mentor having mastered our processes and obtained technical expertise. National General Insurance is actively seeking a Field Auto Estimator with strong estimating expertise to support vehicle damage assessments in the Jacksonville Beach, St. Augustine, Palm Coast, FL markets. Key Responsibilities • Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad...

The Manager, Property Claims is responsible for overseeing and directing the Claims Operations that may include Commercial Property, Lender Placed, or other Specialty products. This role develops and maintains procedures and guidelines that effectively and efficiently accomplish the predetermined objectives of the Company and the Claims area. Reviewing, directing, monitoring, mentoring and taking action on issues as they relate to skills, knowledge, training, and development of associates, guiding them through career and company goals is important in this position. The successful Sr Manager, Property Claims will interact with Compliance area on new regulations, SIU on fraud investigations and IT for change and development as they relate to the area, while driving the team to meet Fortegra goals on production, EBITDA and revenue growth by following the Fortegra Way. Qualifications: 8 to 10 years of professional experience in claims field with demonstrated increased...

The Claims Coordinator will support the claims team by assisting adjusters with claim processing, vendor setups, and payment-related tasks. This role is responsible for generating and distributing reports, communicating with internal teams and external partners, and verifying claims information. Additional responsibilities include preparing and managing correspondence, troubleshooting operational issues, and performing administrative tasks, ensuring collaboration across teams to advance Fortegra's claims processes. Minimum Qualifications: Associate’s Degree or equivalent work experience preferred. Minimum 3 years of relevant experience preferred. Insurance claims experience preferred. Primary Job Functions: Assist adjusters in the processing and troubleshooting of claims. Complete vendor setup, check processing and other payment-related tasks. Generate reports for internal and external distribution. Communicate effectively and timely with internal and...

We are seeking a ServiceNow Engineering Leader to own and evolve a mission-critical specialty claims platform built on top of ServiceNow. This role is designed for an engineering leader with deep platform, integration, and data experience, not a traditional ServiceNow administrator. The claims platform is heavily customized and supports high-volume transactional processing, complex workflows, and deep integrations across policy administration, financial systems, and enterprise data platforms. ServiceNow CSM, App Engine, and Integration Hub are used as development and orchestration tools, not out-of-the-box solutions. This is a player/coach role. The Director sets architectural direction, owns technical standards and production outcomes, and remains hands-on with design and code when needed. The role partners closely with product management and business leaders on roadmap and backlog, and leads delivery through a combination of internal engineers and a Software Integrator (SI). A...

Primarily responsible for providing exceptional customer service to our clients. Take incoming calls using our Web Warranty/Web Claim program. Review claims for approvals, distribution of authorizations or sending of denial letters. Helps to enforce contractual requirements impartially and expeditiously. Adjudicate, investigate and/or deny claims by verifying submitted information, coverage issued, and other pertinent information. Identify claims of a potentially fraudulent nature and refer to management for review. Monitor and process claims to meet the demands of a production environment and to adhere to established service standards. Process claims via our phone and portal systems using Web Warranty/Web Claims program. Handle customer service questions or transfer call to appropriate numbers. Adjudicate claims based off the terms and conditions of the service contract. Follow-up with Service Providers and Technicians for required claims information. Complete Claim...

The FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. This role combines Customer Service, FNOL reporting and administrative tasks. Minimum Qualifications: High School Diploma or equivalency required. At least 3 years of customer service experience required; experience in a call center environment preferred. At least 2 years of experience in a claim’s environment. Experience using 3-4 systems/programs simultaneously. Bi-Lingual in Spanish is a plus. Primary Job Functions: Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic...

The Claims Adjuster, Property will primarily be responsible for the handling of investor and forced placement claims within the unit and will handle other claims as needed. Minimum Qualifications: Bachelor’s degree or equivalent professional education or experience required. Multi-line technical and administrative experience preferred. General construction knowledge preferred. IIA, AEI or other approved industry coursework (i.e. AIC, SCLA, CPCU) preferred. Florida 6-20 Adjusters License required. Primary Job Functions: Provide prompt service and detailed investigations in the handling of claims Maintain a diary system to ensure prompt conclusion of claims Follow file quality standards Maintain effective contact with agents, insureds, and company personnel Fulfill adjuster licensing requirements and any required state continuing education Meet or exceed unit/departmental performance goals Determine proper indemnity payments through utilization...

In this role, you will oversee key administrative and financial tasks, including processing mail, researching and settling claims, preparing reports, and managing credit card reconciliation. You will handle weekly billing files, resolve credit and charge disputes, confirm plan setups, process customer reimbursements, and file vendor incident reports. Additionally, you will be responsible for researching parts and replacement costs, ordering necessary items, maintaining servicer location data and maps, and updating temporary specialty policies as needed. Success in this position requires strong organizational skills and the ability to effectively manage multiple priorities in a dynamic, fast-paced environment. Minimum Qualifications: High School Diploma or equivalency required. 1-2 years of customer service/administrative experience; experience in a similar industry or in an office environment performing clerical duties is preferred.   Primary Job Functions:...

Our Account Managers are the liaisons between our clients and the rest of the organization, exclusively focused on the success and profitability of our partnerships, while ensuring the best experience for our clients and mutual customers. Account Managers accomplish this through delivering on their core objectives and responsibilities. In addition, they are responsible for ensuring the Sales team has the tools and resources needed to achieve current and future revenue targets. A successful Account Manager is: Service-oriented – ready to go the extra mile for their clients. Strategic – doesn't get trapped in the weeds, understands the bigger picture. Proactive – does not wait to act but is in charge. Empathetic – deeply understand the goals, drivers, and needs of others. Minimum Qualifications: Bachelor’s Degree or equivalent work experience. 2 – 5 years experience in an Account Management, Client Success, or Relationship Management environment....

The National Sales Training Manager is responsible for needs assessments, instructional design and development, launch, execution and management of training and skill development initiatives and curriculum, delivery and tracking of training programs to Fortegra’s external customers. Collaboration with Learning & Development, Marketing, Warranty Sales and Account Management Divisions, client contacts and associates is required. Develops and delivers programs that support both customer onboarding and ongoing training needs across Fortegra’s Warranty (Consumer, Auto, Wireless) Insurance and Specialty programs.  Developed programs will provide comprehensive soft-skills, product knowledge, sales-enablement, and compliant sales practices, utilizing a blend of delivery methods. This blended training approach should include a variety of methods such as individual, classroom, video, and web based (LMS) platforms.  Gathers and provides qualitative and quantitative feedback and...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. As a full-time Inside Sales Representative, you will: Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more. Use your insurance expertise to...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a B e nefits Account Executive to join our growing team in Jacksonville, FL .     The Benefits Account Manager provides support to employee benefit lines by maintaining , expanding, and servicing assigned accounts     How You Will Contribute:     New Business marketing including, but not limited to rating and quoting employee benefit lines   Spend up to 10% of the time outside of the office with clients.   Renewal marketing including, but not limited to rating and quoting assigned employee benefit accounts   New Business & Renewal Underwriting including, but not limited to gathering missing enrollment information and all underwriting status follow up   Work directly with group...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Producer to join our growing team in Jacksonville, Florida. The Commercial Lines Producer will increase volume of sales through prospect and new client development; and client retention by managing relationships and collaborating with team members to deliver exceptional customer service, achieve client satisfaction, and drive new business opportunities. How You Will Contribute: Build a network of professional relationships, identify new leads, and qualify opportunities that meet company standards as prospects. Establish, cultivate, and manage customer relations with clients, as well as professional relationships with carrier partners and internal resources throughout the organization. Conduct risk management surveys, determine insurance coverage needs, develop stewardship...