13 contact center customer care associate jobs found in Jacksonville

We are seeking a highly motivated and customer-focused Account Manager to serve as the primary liaison between clients and internal departments throughout the implementation and ongoing management of warranty and protection product programs. This role combines account management, project coordination, and customer relationship management to ensure successful program launches, exceptional client experiences, and continued growth of existing partnerships. The ideal candidate will possess strong communication and analytical skills, experience in the warranty or service contract industry, and the ability to manage multiple projects simultaneously. This individual will work closely with Sales, Operations, Product, Compliance, IT, Claims, and Finance teams to facilitate seamless onboarding, support revenue growth initiatives, and identify opportunities to expand product offerings within existing accounts. Minimum Qualifications: Bachelor’s Degree or 10+ years of equivalent work...

We are seeking a hands-on ServiceNow Claims Lead Engineer to serve as the technical subject matter expert (SME)  for a highly customized specialty claims platform built on ServiceNow. This role is focused on architecture, design, and hands-on development , working closely with engineering leadership, product stakeholders, and a Software Integrator (SI) to deliver scalable, high-quality solutions. The platform leverages ServiceNow Customer Service Management (CSM), App Engine, and Integration Hub  with extensive scripted customizations and complex integrations across policy administration, financial systems, and enterprise data platforms . This role is ideal for someone who enjoys building and evolving complex platforms , staying close to the code, and acting as the go-to technical authority  for ServiceNow architecture and implementation.   Key Responsibilities: Platform Architecture & Technical Ownership Serve as the ServiceNow technical authority...

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process. Minimum Qualifications: High School Diploma or Equivalency required. 2 plus years of experience repairing as vehicle technician and /or service department.  Industry certification a plus. (Factory training and ASE’s certification). Communicate claim decisions—approval or denial—clearly to customers, along with next steps. For covered repairs, obtain and review estimates to facilitate timely payment authorization. Verify accuracy of labor times and parts pricing within repair estimates. Negotiate scope of work and pricing with repair facilities when needed. Meet service level agreements (SLAs) for call handling and claim...

Responsible for safeguarding confidentiality, integrity, and availability of data, applications, infrastructure, and AI systems across the organization. The Security Analyst leads day-to-day operations of the company’s security tooling across on-premises, cloud, and SaaS environments, drives the identification, investigation, and resolution of security events, and partners with engineering and operations teams to embed security throughout the software development and deployment lifecycle. The role also helps the organization securely adopt, deploy, and govern AI technologies   Primary Job Functions: Security Operations & Incident Response Monitor and tune in-place security solutions (SIEM, EDR/XDR, SOAR, email security, DLP, CSPM) for efficient and appropriate operation. Lead investigations into security incidents escalated beyond Tier 1, including triage, forensic analysis, containment, eradication, and recovery. Develop, maintain, and tune detections (e.g.,...

The Claims Assistant Manager is a key operational leader responsible for overseeing daily claims operations, employee performance, workload management, and customer service delivery across multiple lines of business. This role leads, coaches, and develops a team of claims associates while ensuring productivity, quality, service level, and compliance expectations are consistently achieved. The Assistant Manager serves as a primary escalation point for complex claims and customer concerns, drives operational efficiency through data-driven decision making, and partners with Quality, Training, and cross-functional teams to strengthen execution and improve outcomes. The ideal candidate is adaptable, resilient, analytical, and comfortable, leading through change in a fast-paced, metrics-driven environment while fostering a culture of accountability, collaboration, and continuous improvement.   Minimum Qualifications: High School diploma or equivalent required....

Fortegra is building a next-generation engineering capability focused on AI-accelerated development and rapid application delivery. We are seeking Full Stack Engineers who thrive in fast-moving environments and have deep experience designing, building, and deploying enterprise-grade applications. The ideal candidate is a high-agency engineer with strong expertise in React-based front-end systems, modern backend frameworks, and secure public-facing application architecture, combined with hands-on experience using AI-driven development tools and agentic coding workflows.  Domain experience in Insurance or Financial Services is a big plus. If you are excited about using tools like Claude Code, GitHub CoPilot, Cursor, Lovable, Replit, and other AI-native development tools to dramatically accelerate product development, we want to talk to you.   What You’ll Do:  Build and Ship Production Applications:  Architect and develop enterprise-grade full stack applications...

The FNOL Customer Service Advisor ensures the delivery of exceptional customer support through fast, accurate, and empathetic communication while supporting First Notice of Loss (FNOL) reporting, claims intake, and administrative claim functions. This role serves as the first point of contact for policyholders, branch representatives, managing general agents, and business partners by assisting with claim reporting, customer inquiries, payment processing, documentation handling, and operational claim support activities. This position combines customer service, FNOL documentation, claims administration, and operational support responsibilities in a fast-paced, high-volume environment requiring strong multitasking, attention to detail, professionalism, and the ability to navigate multiple systems simultaneously. Qualifications: High School Diploma or equivalency required. Minimum 3 years of customer service experience required; call center experience preferred....

Operations and Data Quality Analyst Job Description We are looking for an Operations and Data Quality Analyst to join our Data Engineering team. As an Operations and Data Quality Analyst, you will help lay the foundation for a Data Operations pillar within Data Engineering — developing a deep understanding of production job dependencies across our Snowflake data platform, building operational run books, and establishing the monitoring and incident management practices that keep production data reliable. You will own the Monte Carlo Data Observability Platform, building and maturing a comprehensive data quality suite that proactively detects issues before they reach downstream consumers, and will serve as the data quality owner for the team. As part of a high-performing team working on mission-critical data with visibility across the organization, you will develop critical insight into the company and support every function of the business, taking ownership of data...

The Service Representative provides client support and business support to help maintain and improve the client portal. This role supports client onboarding and training, troubleshoots portal issues, assists with User Acceptance Testing (UAT), maintains user guides and training materials, and communicates client needs to internal departments. The position works closely with Premium, Billing, Reporting, Warranty/Protection, IT, Operations, Sales, and Development teams to support portal functionality, reporting, process improvements, and the overall client experience.   Qualifications - Education and Experience: 3+ years of experience in customer service, client support, account management, onboarding, or a related field required. Experience supporting clients through onboarding, training, troubleshooting, and issue resolution Demonstrated ability to work effectively with cross-functional teams and serve as a liaison between clients and internal departments....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a  Placement Analyst  to join our growing team in Jacksonville, FL .          The individual assists with the marketing efforts of new business and renewals accounts.     How You Will Contribute:      Assist with the marketing efforts of new business accounts by preparing insurance submissions which will include applications, loss runs and any other pertinent information on the account.   Submit the insurance submission to the insurance carriers for quoting via email and online rating.  Follow up with carriers on quotations of the submissions.   Develop relationships with insurance carriers.  Develop in-depth knowledge of different insurance products offered by insurance carriers – rating plans and programs, particularly work comp loss sensitive plans.  Contact...

The Training Specialist is responsible for designing, developing, coordinating, and facilitating training programs that support employee onboarding, performance improvement, process changes, and ongoing professional development. This role partners with business leaders and subject matter experts (SMEs) to create engaging learning experiences that improve employee knowledge, skills, and performance while ensuring consistency across the organization. Minimum Qualifications: High School Diploma or equivalent. 2–5 years of experience in training, learning and development, instructional design, customer service, claims, operations, or related fields. Experience facilitating both virtual and classroom-based training. Experience creating training materials and learning content. Primary Job Functions: Facilitate instructor-led, virtual, and blended learning programs. Conduct new hire onboarding and departmental training sessions. Deliver refresher...

Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   This is a relationship driven sales role with long-term income potential through commission.  We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business $5,000 New Agent Ramp-up Incentive This supports your transition by providing additional income as you develop your pipeline and build a strong foundation for long-term success If you enjoy helping people, building relationships, and earning more through performance, we’ll provide the training, tools, and support to help you succeed Success in this role comes from: Consistent outreach Proactive engagement with prospective clients Strong follow-up Community networking Building trust with clients Location Details: 4320 Deerwood Lake Pkwy Ste 109, Jacksonville, FL 32216 Position Schedule / Shift:...

The Claims Advisor is responsible for delivering professional and responsive customer service while reviewing and processing claims accurately and efficiently. This role evaluates submitted documentation, policy coverage, and eligibility information to adjudicate, pend, investigate, approve, adjust, or deny claims in accordance with contractual provisions, company guidelines, and regulatory requirements. The Claims Advisor applies strong attention to detail and sound decision-making skills to ensure accurate claim outcomes, identify potentially fraudulent activity for leadership review, and maintain productivity and service standards in a fast-paced environment. This position may process various claim types. Qualifications: High School diploma or equivalent; associate's or bachelor's degree preferred. Minimum 2–4 years of experience in claims processing, insurance, financial services, healthcare administration, customer service, or a related field preferred. Strong...