7 customer experience representative jobs found in Jacksonville

Job Summary The Customer Experience Representative serves as a key liaison between customers and partners, providing timely assistance, answering questions, and resolving issues in a fast-paced, customer-focused environment. The Customer Experience Representative collaborates with insurance companies and independent adjusters to ensure accurate data collection. This role is centered on delivering personalized solutions tailored to each customer's unique situation, always prioritizing their needs throughout the process. Key Responsibilities   Responds efficiently and accurately via phone, email and CX chat groups to customer inquiries, providing solutions and ensuring that they feel supported and valued Handles high volumes of inbound and outbound customer calls related to but not limited to building material testing status and results, providing first-call resolution and customer satisfaction Resolves customer issues and complaints effectively and efficiently to ensure...

The Account Service Representative (ASR) is responsible for managing the full lifecycle of new business processing and account servicing across multiple system platforms. This role requires proficiency in delivering exceptional customer service and ensuring seamless interactions with insureds, agents, accounts, and internal departments. The ASR will proactively manage and process premium and/or claims bordereaux files, while tracking detailed process results and identifying and resolving outstanding balances or errors. Additionally, the ASR will perform monthly and inception-to-date account reconciliations. This role ensures the efficient and accurate handling of claims and premiums, collaborating with various departments, and maintaining a high level of service excellence in a fast-paced, high-volume production environment. Qualifications: Minimum of 3-5 years of experience in a similar role, preferably within the insurance, finance, or business operations sector. Proven...

The Service Representative provides client support and business support to help maintain and improve the client portal. This role supports client onboarding and training, troubleshoots portal issues, assists with User Acceptance Testing (UAT), maintains user guides and training materials, and communicates client needs to internal departments. The position works closely with Premium, Billing, Reporting, Warranty/Protection, IT, Operations, Sales, and Development teams to support portal functionality, reporting, process improvements, and the overall client experience.   Qualifications - Education and Experience: 3+ years of experience in customer service, client support, account management, onboarding, or a related field required. Experience supporting clients through onboarding, training, troubleshooting, and issue resolution Demonstrated ability to work effectively with cross-functional teams and serve as a liaison between clients and internal departments....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Join a Team Built on Relationships, Growth, and Results! Brown & Brown is seeking an experienced Commercial Lines Account Executive to join our growing team in Jacksonville, Florida. As an Account Executive, you will serve as a trusted advisor to commercial clients, partnering closely with Producers, carrier partners, and internal teams to deliver exceptional service, develop tailored insurance solutions, and drive client retention and growth. This role combines relationship management, strategic account oversight, and business development support to ensure clients receive best-in-class risk management guidance and insurance expertise. At Brown & Brown, we are a meritocracy where performance, initiative, and achievement are recognized and rewarded. We offer the entrepreneurial spirit of a local office backed by the resources,...

The FNOL Customer Service Advisor ensures the delivery of exceptional customer support through fast, accurate, and empathetic communication while supporting First Notice of Loss (FNOL) reporting, claims intake, and administrative claim functions. This role serves as the first point of contact for policyholders, branch representatives, managing general agents, and business partners by assisting with claim reporting, customer inquiries, payment processing, documentation handling, and operational claim support activities. This position combines customer service, FNOL documentation, claims administration, and operational support responsibilities in a fast-paced, high-volume environment requiring strong multitasking, attention to detail, professionalism, and the ability to navigate multiple systems simultaneously. Qualifications: High School Diploma or equivalency required. Minimum 3 years of customer service experience required; call center experience preferred....

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a  Placement Analyst  to join our growing team in Jacksonville, FL .          The individual assists with the marketing efforts of new business and renewals accounts.     How You Will Contribute:      Assist with the marketing efforts of new business accounts by preparing insurance submissions which will include applications, loss runs and any other pertinent information on the account.   Submit the insurance submission to the insurance carriers for quoting via email and online rating.  Follow up with carriers on quotations of the submissions.   Develop relationships with insurance carriers.  Develop in-depth knowledge of different insurance products offered by insurance carriers – rating plans and programs, particularly work comp loss sensitive plans.  Contact...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a  Placement Coordinator  to join our growing team in Jacksonville, FL .          The purpose of this position is to support the Placement Team. Responsible for the successful placement of commercial client insurance programs, both new and renewal, under the direction of the CL Market Leader. Job duties include evaluation of submission for the purpose of suggesting appropriate markets to be approached for quotations, analyzing quotes obtained from various insurance companies and reviewing quote options with Insurance Placement Team/Producers.  Creating high quality and accurate proposals for presentation.  This individual will help develop and maintain close working relationships with insurance company representatives and brokers as well as agency producers and account managers within the office....