18 customer service associate jobs found in Jacksonville

This position drives operational excellence and superior customer service by leading a diverse team.  Oversee performance, develop and implement strategies, and foster a customer-focused culture. The role will include coaching, managing complex issues, and enhancing processes to ensure high-quality outcomes. Minimum Qualifications: Bachelor's degree or equivalent work experience. At least 5 years experience in related field. Experience managing a team. Primary Job Functions: Recruit, train, and mentor a diverse team of associates. Monitor team performance through key metrics. Identify trends, address performance issues, and implement strategies to enhance productivity and service quality. Identify and implement process enhancements to streamline operations and improve service delivery. Foster a culture of continuous improvement and innovation within the team. Address complex customer and associate issues with a focus on delivering effective...

We are seeking a highly motivated and customer-focused Account Manager to serve as the primary liaison between clients and internal departments throughout the implementation and ongoing management of warranty and protection product programs. This role combines account management, project coordination, and customer relationship management to ensure successful program launches, exceptional client experiences, and continued growth of existing partnerships. The ideal candidate will possess strong communication and analytical skills, experience in the warranty or service contract industry, and the ability to manage multiple projects simultaneously. This individual will work closely with Sales, Operations, Product, Compliance, IT, Claims, and Finance teams to facilitate seamless onboarding, support revenue growth initiatives, and identify opportunities to expand product offerings within existing accounts. Minimum Qualifications: Bachelor’s Degree or 10+ years of equivalent work...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Insurance Sales Agent   AAA – The Auto Club Group | Full ‑ time | W ‑ 2 | Base Pay + Incentives + Full Benefits    $5,000 Ramp-up Compensation Support until June 30 EFFECTIVE 5/26/26  **To qualify applicants must be new to ACG (not applied in the last 180 days.) There is a 1-year payback clause if your employment is terminated prior to completing 12 months of employment.  Additional details can be provided by our Recruiting Team at the time of application**  This is a relationship driven sales role with long-term income potential through commission and renewals.   We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business    Success in this role comes from:...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG)   Yo u’re   a leader at heart and know how to empower   a team to be their best . You enjoy a job that keeps you busy, but also one that   provides for   you and your family.   At AAA The Auto Club Group (ACG), you   will find   that you ca n have a fulfilling career and will be joining a company that   truly cares   about their members and employees.   Continue reading to see what our   Fleet Supervisor   opportunities   are all about!   A day-in-the-life of a n Automotive Service   Supervisor   As   a Fleet Supervisor ,   you will oversee towing and light service operations by leading,   guiding   and empowering your team to achieve all quality and...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Insurance Sales Agent   AAA – The Auto Club Group | Full ‑ time | W ‑ 2 | Base Pay + Incentives + Full Benefits    $5,000 Ramp-up Compensation Support until June 30 EFFECTIVE 5/26/26  **To qualify applicants must be new to ACG (not applied in the last 180 days.) There is a 1-year payback clause if your employment is terminated prior to completing 12 months of employment.  Additional details can be provided by our Recruiting Team at the time of application**  This is a relationship driven sales role with long-term income potential through commission and renewals.   We know building a client base takes time, which is why we offer ramp-up earnings support during your first months as you grow your pipeline and book of business    Success in this role comes from:...

The Help Desk Technician is responsible for the deployment and support of IS technologies and infrastructure. Along with the daily support of trouble tickets, the Help Desk Technician will be responsible for the support of specific technologies within the areas of hardware, software, and networking.  This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve malfunctions and make the appropriate recommendations to maximize the benefit of IT systems investments. Minimum Qualifications : 2-5 years experience in an onsite Help Desk role Associates degree preferred or combination of work experience and college Minimum of COMPTIA A+, Network +, or general IT certification(s) preferred   Essential Job Functions: Field incoming help requests from end users via help desk system, telephone, e-mail, and chat in a courteous manner.                          Provides support to install, configure,...

Primarily responsible for providing exceptional customer service to our clients. Take incoming calls using our Web Warranty/Web Claim program. Review claims for approvals, distribution of authorizations or sending of denial letters. Helps to enforce contractual requirements impartially and expeditiously. Adjudicate, investigate and/or deny claims by verifying submitted information, coverage issued, and other pertinent information. Identify claims of a potentially fraudulent nature and refer to management for review. Monitor and process claims to meet the demands of a production environment and to adhere to established service standards. Process claims via our phone and portal systems using Web Warranty/Web Claims program Handle customer service questions or transfer call to appropriate numbers Adjudicate claims based off the terms and conditions of the service contract Follow-up with Service Providers and Technicians for required claims information Complete Claim...

The Senior Data Analyst is a member of the Data Engineering team, responsible for acquiring, managing, validating, and analyzing data as it moves through Fortegra's data ecosystem — from ingestion into Snowflake to downstream delivery into Oracle, reporting platforms, and other systems. This role serves as a critical bridge between the Data Engineering team and its key business partners in Finance and Premium Operations, translating business needs into data requirements and translating data findings into clear, actionable business insight. Because this role sits at the intersection of engineering and business, exceptional communication skills are essential. The Senior Data Analyst must be equally comfortable working through a technical data problem with an engineer and presenting a reconciliation finding to a Finance or Operations leader, translating clearly in both directions. Minimum Qualifications Education Bachelor's degree in Accounting, Statistics, Finance,...

The FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. This role combines Customer Service, FNOL reporting and administrative tasks. Minimum Qualifications: High School Diploma or equivalency required At least 3 years of customer service experience required; experience in a call center environment preferred At least 2 years of experience in a claim’s environment Experience using 3-4 systems/programs simultaneously Bi-Lingual in Spanish is a plus Primary Job Functions: Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Why Choose a Career with the AAA The Auto Club Group (ACG) You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home”. Continue reading to see what our Roadside Assistance Technician opportunities are all about! A day-in-the-life of a Roadside Assistance Technician As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”. Why,...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Territory Sales Manager, Commercial LOCATION : Candidates must reside near a major airport and be able to travel overnight within their geographic area.  City to reside in/near: Orlando, Jacksonville Territory: Orlando/Jacksonville and surrounding area Travel : 50% - Orlando/Jacksonville and surrounding area SUMMARY : We are seeking a Territory Sales Manager, Commercial...

We are seeking a hands-on ServiceNow Claims Lead Engineer to serve as the technical subject matter expert (SME)  for a highly customized specialty claims platform built on ServiceNow. This role is focused on architecture, design, and hands-on development , working closely with engineering leadership, product stakeholders, and a Software Integrator (SI) to deliver scalable, high-quality solutions. The platform leverages ServiceNow Customer Service Management (CSM), App Engine, and Integration Hub  with extensive scripted customizations and complex integrations across policy administration, financial systems, and enterprise data platforms . This role is ideal for someone who enjoys building and evolving complex platforms , staying close to the code, and acting as the go-to technical authority  for ServiceNow architecture and implementation.   Key Responsibilities: Platform Architecture & Technical Ownership Serve as the ServiceNow technical authority...

The Account Service Representative III (ASR III) is responsible for processing new business and cancellations from accounts on multiple system platforms. Provide written correspondence to internal/external customers. Monitor accounts for outstanding balances. Meet the demands of a production environment in both the input of information and service standards including quality, quantity, and aged balance tracking. Primary Job Functions:   Review and Analyze Error Reports: Thoroughly assess error reports to identify discrepancies or issues requiring action. Ensure certificates, business records, and insured eligibility align with established underwriting guidelines, confirming completeness and accuracy. Effective Communication: Engage proactively with agents, accounts, and customers to resolve issues via phone or written correspondence. Maintain professionalism in all communications while driving timely resolutions. Audit Remittance Reports: Conduct thorough audits...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown   is   seeking  a Commercial Lines Account Coordinator   to join our growing team in   Jacksonville, FL!       The Commercial Lines Account Coordinator will be responsible for providing administrative support to our commercial lines team, ensuring that client accounts are managed effectively and efficiently. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with clients and colleagues.     How You Will Contribute:     Process certificates of insurance / evidence of property—daily and renewals. Process changes endorsements and monthly reports. Issue Auto ID cards. Prepare policies for delivery. Order loss runs and prepare loss summaries. Order Motor Vehicle Reports. Assist with claim data entry....

The Business Relationship Manager is responsible for building and maintaining positive relationships with internal and external customers, understanding the complex nature of the company’s business and products offered, and aligning business and system requirements for receipt and processing of bordereau files for sales/cancels and/or claims.  Complete processing reconciliations to include research and resolution of differences and applying and tracking receivables.  The Business Relationship Manager pro-actively manages the overall operational relationship with MGA’s/customers/accounts and is a trusted partner working directly with our Sales, Underwriting, and Financial teams.  Minimum Qualifications: Bachelor’s Degree in Accounting and/or Business, Computer Science, Information Systems or equivalent work experience. At least 3 years of experience in account management, client relations, or operation support within insurance, finance or related industry. Primary Job...

The Compliance Analyst will assist with the ongoing administration of compliance to support the sale of products offered by Fortegra and its partners. Assist in the research and evaluation of state insurance laws, regulations, and bulletins as well as lender requirements to implement appropriate procedures to ensure compliance in all states and jurisdictions. Minimum Qualifications: Bachelor’s degree or equivalent experience. 3-5 years’ experience in insurance, corporate compliance or legal field. Primary Job Functions: Assist in the product consumer form/contract review process (inclusive of service contracts for automotive and consumer goods, home protection, limited warranties, and motor club programs). Provide recommendations to Compliance management for improvements and utilization. Proactively identify process/service improvement opportunities/efficiencies and make decisions or recommendations on the best course of action for new processes or...

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process. Minimum Qualifications: High School Diploma or Equivalency required. 2 plus years of experience repairing as vehicle technician and /or service department.  Industry certification a plus. (Factory training and ASE’s certification). Communicate claim decisions—approval or denial—clearly to customers, along with next steps. For covered repairs, obtain and review estimates to facilitate timely payment authorization. Verify accuracy of labor times and parts pricing within repair estimates. Negotiate scope of work and pricing with repair facilities when needed. Meet service level agreements (SLAs) for call handling and claim...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Jacksonville, FL!   The Commercial Lines Account Manager is responsible for servicing commercial insurance accounts by reviewing renewals, processing policy documents, responding to client requests, ensuring compliance with underwriting guidelines, and maintaining strong relationships with clients, carriers, and internal teams. How You Will Contribute:   Process daily mail, including faxes and e-mail, for assigned accounts Answer and process all telephone requests for assigned accounts Enter all required data into system to maintain current file data on all assigned accounts Review commercial applications, renewal requests and endorsements for adherence to underwriting authority and guidelines as established by the company’s...