17 customer service officer jobs found in Jacksonville, FL

Primarily responsible for providing exceptional customer service to our clients. Take incoming calls using our Web Warranty/Web Claim program. Review claims for approvals, distribution of authorizations or sending of denial letters. Helps to enforce contractual requirements impartially and expeditiously. Adjudicate, investigate and/or deny claims by verifying submitted information, coverage issued, and other pertinent information. Identify claims of a potentially fraudulent nature and refer to management for review. Monitor and process claims to meet the demands of a production environment and to adhere to established service standards. Process claims via our phone and portal systems using Web Warranty/Web Claims program Handle customer service questions or transfer call to appropriate numbers Adjudicate claims based off the terms and conditions of the service contract Follow-up with Service Providers and Technicians for required claims information Complete Claim...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown  is seeking an Office Assistant to join our growing team in  Jacksonville, FL!   In this role, the Individual acts as the first impression for the office and performs clerical duties to support the office. How You Will Contribute:    Answer incoming and ring-back calls in a courteous, timely, and professional manner. Sort and distribute daily mail; Front-end scanning to AMS. Distribute incoming electronic faxes. Prepare outgoing mail. Maintain Reception / Mailroom areas in an organized, clean and professional manner. Build relationships with vendors to get the best products and price Coordinate service and supplies for office equipment. Assist all departments as needed Executive Assistant to Profit Center Leader Special Office Projects as needed. Other duties may be assigned....

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.  Job Description Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition. This role is utilized as a peer mentor having mastered our processes and obtained technical expertise. National General Insurance is actively seeking a Field Auto Estimator with strong estimating expertise to support vehicle damage assessments in the Jacksonville Beach, St. Augustine, Palm Coast, FL markets. Key Responsibilities • Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad...

Position Summary The Builders Risk Underwriter is responsible for underwriting, pricing, and managing Builders Risk insurance policies for construction projects of varying size and complexity. This role evaluates construction risks, determines appropriate coverage terms, and partners with brokers, agents, and internal stakeholders to deliver profitable growth while maintaining underwriting discipline. What will your job entail? Job Responsibilities: • Underwrite and analyze residential and commercial Builders Risk submissions, including new business, renewals, and endorsements • Evaluate construction project details such as project type, construction methods, materials, values, timelines, locations, and risk exposures • Determine appropriate pricing, terms, conditions, deductibles, and coverage structures in accordance with underwriting guidelines and authority levels • Assess risk quality using engineering reports, loss history, CAT exposure, and financial strength of...

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process. Minimum Qualifications: High School Diploma or Equivalency required. 2 plus years of experience repairing as vehicle technician and /or service department.  Industry certification a plus. (Factory training and ASE’s certification). Communicate claim decisions—approval or denial—clearly to customers, along with next steps. For covered repairs, obtain and review estimates to facilitate timely payment authorization. Verify accuracy of labor times and parts pricing within repair estimates. Negotiate scope of work and pricing with repair facilities when needed. Meet service level agreements (SLAs) for call handling and claim...

It’s a great time to join AAA The Auto Club Group!   JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time   Exempt/Non Exempt:   Hourly Job Description:   Looking to take your sales career to the next level?  Join America’s most trusted brand with over 100 years of service as an Insurance Sales Agent—no insurance background required. If you have strong-proven sales skills and the drive to succeed, we’ll provide the training and support you need to launch a rewarding career. What we offer: Competitive base pay + uncapped commission + performance bonuses Average annual earnings $57,000-$87,000+ Unlimited commission potential Elevated commission payout (first 15 months) Supplemental Pay paid monthly Additional $200/week for months 0-2 Additional $150/week for months 3-4 Additional $100/week for months 5-6 New Hire On-Pace Bonus  Non-exempt (overtime eligible) Competitive benefits packages...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Jacksonville, FL!   The Commercial Lines Account Manager is responsible for servicing commercial insurance accounts by reviewing renewals, processing policy documents, responding to client requests, ensuring compliance with underwriting guidelines, and maintaining strong relationships with clients, carriers, and internal teams. How You Will Contribute:   Process daily mail, including faxes and e-mail, for assigned accounts Answer and process all telephone requests for assigned accounts Enter all required data into system to maintain current file data on all assigned accounts Review commercial applications, renewal requests and endorsements for adherence to underwriting authority and guidelines as established by the company’s...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Coordinator to join our growing team in Jacksonville, FL!   Individual provides technical support to Commercial Lines Account Managers. How You Will Contribute:   Process certificates of insurance / evidence of property—daily and renewals. Process changes endorsements and monthly reports. Issue Auto ID cards. Prepare policies for delivery. Order loss runs and prepare loss summaries. Order Motor Vehicle Reports. Assist with claim data entry. Obtain claim status reports. Close claims. Process Dead files (file setup, Applied activity input/filing). Front Desk backup. Perform clerical functions including, but not limited to, processing/sending faxes, proofreading, and photocopying documents. Licenses & Certifications: 4-40 Insurance...

We are seeking a ServiceNow Engineering Leader to own and evolve a mission-critical specialty claims platform built on top of ServiceNow. This role is designed for an engineering leader with deep platform, integration, and data experience, not a traditional ServiceNow administrator. The claims platform is heavily customized and supports high-volume transactional processing, complex workflows, and deep integrations across policy administration, financial systems, and enterprise data platforms. ServiceNow CSM, App Engine, and Integration Hub are used as development and orchestration tools, not out-of-the-box solutions. This is a player/coach role. The Director sets architectural direction, owns technical standards and production outcomes, and remains hands-on with design and code when needed. The role partners closely with product management and business leaders on roadmap and backlog, and leads delivery through a combination of internal engineers and a Software Integrator (SI). A...

The Doctors Company Underwriting Group is focused on offering coverage to the medical malpractice insurance industry’s most complex risks. We are a cohesive and dynamic team that applies creative and flexible underwriting solutions to meet all challenges presented by the changing healthcare environment. Our underwriting appetite includes primary and/or excess coverage, loss-sensitive programs with multi-state capabilities on an admitted basis, and more. We welcome self-motivated, creative, innovative, high-energy, effective communicators with in-depth knowledge of large account medical malpractice coverage. The right candidate possesses solid interpersonal and collaboration skills and is comfortable communicating at all levels of an organization and with brokers and insureds. Your experience and talent will provide a fresh perspective as we fulfill the company’s strategic growth goals in the large complex account arena. The Doctors Company is seeking an Underwriting Analyst to...

The FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. This role combines Customer Service, FNOL reporting and administrative tasks. Minimum Qualifications: High School Diploma or equivalency required. At least 3 years of customer service experience required; experience in a call center environment preferred. At least 2 years of experience in a claim’s environment. Experience using 3-4 systems/programs simultaneously. Bi-Lingual in Spanish is a plus. Primary Job Functions: Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic...

The Director of Sales of Commercial Risk Management will be responsible for developing and executing sales strategies to meet revenue targets, managing a team of sales professionals, and ensuring compliance with regulatory requirements. This role requires a strong focus on the healthcare sector and a deep understanding of the industry’s unique risks and market dynamics. PRIMARY RESPONSIBILITIES: Develop and implement sales strategies to meet revenue and growth targets, identifying opportunities for new sales channels and leading the expansion into new markets. Hire, manage, and provide coaching and support to a team of sales professionals to ensure they meet performance targets and provide excellent customer service. Manage key client relationships, including identifying opportunities to upsell and cross-sell insurance products and services. Develop and maintain up-to-date knowledge of insurance products and services, ensuring that sales professionals are equipped to...

In this role, you will oversee key administrative and financial tasks, including processing mail, researching and settling claims, preparing reports, and managing credit card reconciliation. You will handle weekly billing files, resolve credit and charge disputes, confirm plan setups, process customer reimbursements, and file vendor incident reports. Additionally, you will be responsible for researching parts and replacement costs, ordering necessary items, maintaining servicer location data and maps, and updating temporary specialty policies as needed. Success in this position requires strong organizational skills and the ability to effectively manage multiple priorities in a dynamic, fast-paced environment. Minimum Qualifications: High School Diploma or equivalency required. 1-2 years of customer service/administrative experience; experience in a similar industry or in an office environment performing clerical duties is preferred.   Primary Job Functions:...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking a Marketing Team Leader to join our growing team in Jacksonville, FL . Brown & Brown Jacksonville is seeking an experienced Marketing Team Leader to join our growing insurance brokerage. This individual will direct and monitor new business and renewal account placement and related activities for middle market to large Property & Casualty accounts and will oversee the Marketing Analyst team responsible for account placements How You Will Contribute Involvement in new business marketing success to achieve agency sales and retention goals. Provide training, development, direction, support and guidance to Marketing team members and producers. Review marketing results continuously and measure progress in achieving Agency/Carrier objectives. Oversight of profitability and growth metrics...

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding a  Commercial Lines Account Manager to their  Foundation Risk Partners of FL team. Job Summary: The Commercial Lines Account Manager works in conjunction with the Producer and Marketing in analyzing risk exposure and providing insurance solutions to meet our client’s needs. This position regularly exercises discretion and independent judgment on accounts including but not limited to evaluating and negotiating coverage and pricing, and interpreting, and implementing company policies and procedures. The Account Manager is a subject matter expert in their field and provides a consultative, strategic approach to the execution of day-to-day customer service activities for assigned accounts and can resolve complex customer service problems. The Account Manager initiates the renewal process including preparing submission to proposing and binding coverages as...

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.  Job Description Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. As a full-time Inside Sales Representative, you will: Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more. Use your insurance expertise to...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a B e nefits Account Executive to join our growing team in Jacksonville, FL .     The Benefits Account Manager provides support to employee benefit lines by maintaining , expanding, and servicing assigned accounts     How You Will Contribute:     New Business marketing including, but not limited to rating and quoting employee benefit lines   Spend up to 10% of the time outside of the office with clients.   Renewal marketing including, but not limited to rating and quoting assigned employee benefit accounts   New Business & Renewal Underwriting including, but not limited to gathering missing enrollment information and all underwriting status follow up   Work directly with group...