17 it associate jobs found in Jacksonville, FL

This position drives operational excellence and superior customer service by leading a diverse team.  Oversee performance, develop and implement strategies, and foster a customer-focused culture. The role will include coaching, managing complex issues, and enhancing processes to ensure high-quality outcomes. Minimum Qualifications: Bachelor's degree or equivalent work experience. At least 5 years experience in related field. Experience managing a team. Primary Job Functions: Recruit, train, and mentor a diverse team of associates. Monitor team performance through key metrics. Identify trends, address performance issues, and implement strategies to enhance productivity and service quality. Identify and implement process enhancements to streamline operations and improve service delivery. Foster a culture of continuous improvement and innovation within the team. Address complex customer and associate issues with a focus on delivering effective...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Territory Sales Manager, Commercial LOCATION : Candidates must reside near a major airport and be able to travel overnight within their geographic area.  City to reside in/near: Orlando, Jacksonville Territory: Orlando/Jacksonville and surrounding area Travel : 50% - Orlando/Jacksonville and surrounding area SUMMARY : We are seeking a Territory Sales Manager, Commercial...

Provides legal team support through legal research, maintain contract repository, preparation of draft documents and responses and other duties as necessary to assist with company operations and governance. Minimum Qualifications: Paralegal or Associate Degree preferred. At least 3 years' experience supporting contracting function or attorneys.  Primary Job Functions: Perform a variety of corporate governance and law-related tasks while adhering to established processes under the direction of supervising in-house attorney. Research legal issues and gather internal information for project-based legal work. Apply problem-solving techniques to successfully address issues for internal customers. Coordinate with in-house counsel, compliance and other risk partners to facilitate legal work in an efficient and timely manner. Assist in drafting and revision of standardized legal forms and contracts. Assist in managing and maintaining contract database....

Reporting to the Director of Human Resources, primarily responsible for assigned businesses.  This position leads all human resource initiatives including planning, implementing and administering human resource programs and policies related to the business.  Policies and program responsibilities include: employee development, employee relations, compensation, performance management, disability leaves, training and succession planning.  In addition, this position helps to develop companywide communication strategies and compensation programs designed to attract, reward and retain people. Qualifications: BA/BS in HR or related field required; Masters degree &/or professional certification preferred. 5-8 years experience with proven track record of success in a generalist function. Ability to think creatively, highly-driven and self-motivated. Strong organizational & project planning skills with ability to meet deadlines & manage multiple priorities in a fast...

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready.  We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture. Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.   We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement.  This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.     Check out...

The Account Service Representative (ASR) is responsible for managing the full lifecycle of new business processing and account servicing across multiple system platforms. This role requires proficiency in delivering exceptional customer service and ensuring seamless interactions with insureds, agents, accounts, and internal departments. The ASR will proactively manage and process premium and/or claims bordereaux files, while tracking detailed process results and identifying and resolving outstanding balances or errors. Additionally, the ASR will perform monthly and inception-to-date account reconciliations. This role ensures the efficient and accurate handling of claims and premiums, collaborating with various departments, and maintaining a high level of service excellence in a fast-paced, high-volume production environment. Qualifications: Minimum of 3-5 years of experience in a similar role, preferably within the insurance, finance, or business operations sector. Proven...

Our Account Managers are the liaisons between our clients and the rest of the organization, exclusively focused on the success and profitability of our partnerships, while ensuring the best experience for our clients and mutual customers. Account Managers accomplish this through delivering on their core objectives and responsibilities. In addition, they are responsible for ensuring the Sales team has the tools and resources needed to achieve current and future revenue targets. A successful Account Manager is: Empathetic – deeply understand the goals, drivers, and needs of others. Service-oriented – ready to go the extra mile for their clients. Strategic – doesn't get trapped in the weeds, understands the bigger picture. Proactive – does not wait to act but is in charge. Minimum Qualifications: Bachelor’s Degree or equivalent work experience At least 3-years’ experience in an Account Management, Client Success, or Relationship Management environment...

The Senior Director Underwriting will be responsible for leading the strategy, underwriting performance, and portfolio management of alternative risk solutions, including captive insurance programs and niche specialty products. This role combines technical underwriting expertise, client advisory, and business development to deliver customized risk solutions for complex clients, with a focus on captives and specialty lines. Qualifications: Bachelor’s degree in Finance, Risk Management, Insurance, or related field (MBA or advanced degree preferred) 15+ years of underwriting experience, with focus on captives, alternative risk, or specialty lines Demonstrated experience structuring and managing captive programs Deep knowledge of captive insurance structures, reinsurance, and risk financing mechanisms Strong financial analysis and underwriting skills Familiarity with actuarial concepts and regulatory frameworks Proven leadership and team management experience...

The Director, Alternative Risk Underwriter will be responsible for underwriting, structuring, and managing complex alternative risk solutions, including captive insurance programs, structured risk deals, and specialty coverages. This role requires strong technical underwriting expertise, financial acumen, and the ability to collaborate with clients, brokers, and internal stakeholders to design customized risk financing strategies. Qualifications: Bachelor’s degree in Risk Management, Finance, Insurance, or related field 10+ years of underwriting experience, with exposure to alternative risk, captives, or specialty lines Experience analyzing complex risks and structuring non-traditional insurance solutions Strong understanding of captive insurance structures and alternative risk transfer mechanisms Solid financial and analytical skills, including interpretation of actuarial models and loss projections Knowledge of reinsurance principles and program design...

We are seeking a hands-on ServiceNow Claims Lead Engineer to serve as the technical subject matter expert (SME)  for a highly customized specialty claims platform built on ServiceNow. This role is focused on architecture, design, and hands-on development , working closely with engineering leadership, product stakeholders, and a Software Integrator (SI) to deliver scalable, high-quality solutions. The platform leverages ServiceNow Customer Service Management (CSM), App Engine, and Integration Hub  with extensive scripted customizations and complex integrations across policy administration, financial systems, and enterprise data platforms . This role is ideal for someone who enjoys building and evolving complex platforms , staying close to the code, and acting as the go-to technical authority  for ServiceNow architecture and implementation.   Key Responsibilities: Platform Architecture & Technical Ownership Serve as the ServiceNow technical authority...

About the Role Fortegra is seeking an AI-forward Senior Performance Marketing Specialist who leverages artificial intelligence as a core working tool to accelerate sales enablement, strengthen partner communications, and support revenue growth. Reporting to the Manager, Performance Marketing, this role sits at the intersection of marketing strategy, sales enablement, and AI-enabled operations. This individual will help shape how marketing leverages AI to scale sales support, streamline internal workflows, and elevate the quality and speed of business development resources. The role focuses on identifying opportunities to automate repetitive work, enhance messaging through AI-assisted research and writing, and build systems that make marketing resources easier for teams to access and deploy. The ideal candidate brings an entrepreneurial mindset, strong cross-functional collaboration skills, and a curiosity for emerging AI tools that can meaningfully improve marketing and...

Responsible for providing professional customer service to insureds and accounts while adjudicating credit protection and debt cancellation claims. Allocates time between claim adjudication and claims customer service, reviewing submitted information, coverage, and documentation in a timely manner. Minimum Qualifications: High School Diploma or equivalent. 2 years’ experience in claims and/or other related claims processes. Customer Service training is imperative since we communicate verbally on the phone and in written correspondence. Fraud Awareness training and Claims Experience required.   Insurance Certifications, designations or licenses preferred, not required. Primary Job Functions: Enter and adjudicate claims by reviewing documentation and determining appropriate action (pay, pend, or deny) in accordance with policy provisions, exclusions, and eligibility criteria. Dynamically allocating time between claim adjudication and inbound...

Primarily responsible for providing exceptional customer service to our clients. Take incoming calls using our Web Warranty/Web Claim program. Review claims for approvals, distribution of authorizations or sending of denial letters. Helps to enforce contractual requirements impartially and expeditiously. Adjudicate, investigate and/or deny claims by verifying submitted information, coverage issued, and other pertinent information. Identify claims of a potentially fraudulent nature and refer to management for review. Monitor and process claims to meet the demands of a production environment and to adhere to established service standards. Process claims via our phone and portal systems using Web Warranty/Web Claims program Handle customer service questions or transfer call to appropriate numbers Adjudicate claims based off the terms and conditions of the service contract Follow-up with Service Providers and Technicians for required claims information Complete Claim...

The Compliance Analyst will assist with the ongoing administration of compliance to support the sale of products offered by Fortegra and its partners. Assist in the research and evaluation of state insurance laws, regulations, and bulletins as well as lender requirements to implement appropriate procedures to ensure compliance in all states and jurisdictions. Minimum Qualifications: Bachelor’s degree or equivalent experience. 3-5 years’ experience in insurance, corporate compliance or legal field. Primary Job Functions: Assist in the product consumer form/contract review process (inclusive of service contracts for automotive and consumer goods, home protection, limited warranties, and motor club programs). Provide recommendations to Compliance management for improvements and utilization. Proactively identify process/service improvement opportunities/efficiencies and make decisions or recommendations on the best course of action for new processes or...

Fortegra is building a next-generation engineering capability focused on AI-accelerated development and rapid application delivery. We are seeking Full Stack Engineers who thrive in fast-moving environments and have deep experience designing, building, and deploying enterprise-grade applications. The ideal candidate is a high-agency engineer with strong expertise in React-based front-end systems, modern backend frameworks, and secure public-facing application architecture, combined with hands-on experience using AI-driven development tools and agentic coding workflows.  Domain experience in Insurance or Financial Services is a big plus. If you are excited about using tools like Claude Code, GitHub CoPilot, Cursor, Lovable, Replit, and other AI-native development tools to dramatically accelerate product development, we want to talk to you.   What You’ll Do:     Build and Ship Production Applications:   Architect and develop enterprise-grade full stack...

This position will support both the Compliance leaders in both admitted and surplus lines programs. The analyst will be responsible for (i) issuing policies, certificates and supporting materials and (ii) filing and interacting with State Insurance Departments when necessary. In addition, this position will monitor insurance regulatory changes impacting the compliance requirements of our companies, product filings, or distributing agents, including communications internally and externally to MGUs and TPAs. Lastly, the analyst will be responsible for testing certificate programming and rate verification while tracking the implementation of new forms and rates. Minimum Qualifications: Bachelor's degree or equivalent experience At least 3 years' of experience in insurance compliance AINS, CPCU preferred Primary Job Functions: For admitted P&C and Life programs, file forms and rates with State Insurance Departments for approval and interacting with those...

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process. Minimum Qualifications: High School Diploma or Equivalency required. 2 plus years of experience repairing as vehicle technician and /or service department.  Industry certification a plus. (Factory training and ASE’s certification). Communicate claim decisions—approval or denial—clearly to customers, along with next steps. For covered repairs, obtain and review estimates to facilitate timely payment authorization. Verify accuracy of labor times and parts pricing within repair estimates. Negotiate scope of work and pricing with repair facilities when needed. Meet service level agreements (SLAs) for call handling and claim...