05/14/2026
This role is a highly managerial position focused on leading the Help Desk, overseeing day to day operations, and ensuring that all support activities are executed with consistency, quality, and accountability. The position requires a confident leader who can manage people, processes, and performance at a high standard.
Minimum Qulifications:
Minimum of five years of hands-on help desk support experience.
Minimum of three years of experience in a managerial role overseeing Help Desk or IT operations, with five years preferred.
ServiceNow ITSM and ServiceNow platform experience preferred.
Experience working within ITIL frameworks and applying IT service management best practices in a Help Desk or IT operations environment.
Primary Job Functions:
Leadership and Operational Oversight
Provides full management and oversight of daily ticket volume, including prioritization, assignment, distribution of work, and overall workflow coordination.
Serves...
Fortegra
Jacksonville, FL
Full Time
