10 support specialist jobs found in Jacksonville, FL

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. The Client Relationship Manager (CRM), Employee Benefits, is the primary liaison between insurance carriers and clients, managing employee benefit programs, renewals, and day to day service inquiries. They ensure plan compliance, analyze benefit trends, and provide advice...

The FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. This role combines Customer Service, FNOL reporting and administrative tasks. Minimum Qualifications: High School Diploma or equivalency required At least 3 years of customer service experience required; experience in a call center environment preferred At least 2 years of experience in a claim’s environment Experience using 3-4 systems/programs simultaneously Bi-Lingual in Spanish is a plus Primary Job Functions: Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic...

Position Summary The Receptionist is responsible for answering and directing incoming calls, providing basic information to visitors and callers, and greeting clients professionally. The role handles incoming and outgoing mails, and coordinates appointments, meetings, and office events. They maintain office supplies and ensure a clean and organized workspace and assist with administrative tasks. What will your job entail? Job Responsibilities: • Greet and direct visitors to the company. • Answer telephones and direct the caller to the appropriate associate. • Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information. • Schedule guests for entry through I-Visitor system. • Schedule and maintain conference room calendars. • Receive, sort and forward incoming mail. Maintain and route publications. • Coordinate the pick-up and delivery of express mail services (FedEx, UPS,...

Company Details   Carolina Casualty  is a member company of  W. R. Berkley Corporation , an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others.    The company is an equal employment opportunity employer. Responsibilities The primary role of a Complex Claims Bodily Injury Specialist is to promptly and professionally ensure high quality claim handling by analyzing BI / liability of claim submissions  while making coverage determinations, investigating losses, conducting independent assessment as to the insured’s exposure and moving cases towards timely resolution. You will be an effective source for help and support because of your deep knowledge and liability claim expertise. Key...

About the Role Fortegra is seeking an AI-forward Senior Performance Marketing Specialist who leverages artificial intelligence as a core working tool to accelerate sales enablement, strengthen partner communications, and support revenue growth. Reporting to the Manager, Performance Marketing, this role sits at the intersection of marketing strategy, sales enablement, and AI-enabled operations. This individual will help shape how marketing leverages AI to scale sales support, streamline internal workflows, and elevate the quality and speed of business development resources. The role focuses on identifying opportunities to automate repetitive work, enhance messaging through AI-assisted research and writing, and build systems that make marketing resources easier for teams to access and deploy. The ideal candidate brings an entrepreneurial mindset, strong cross-functional collaboration skills, and a curiosity for emerging AI tools that can meaningfully improve marketing and...

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process. Minimum Qualifications: High School Diploma or Equivalency required. 2 plus years of experience repairing as vehicle technician and /or service department.  Industry certification a plus. (Factory training and ASE’s certification). Communicate claim decisions—approval or denial—clearly to customers, along with next steps. For covered repairs, obtain and review estimates to facilitate timely payment authorization. Verify accuracy of labor times and parts pricing within repair estimates. Negotiate scope of work and pricing with repair facilities when needed. Meet service level agreements (SLAs) for call handling and claim...

Position Summary Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for processing all types of business transactions related to Builders Risk insurance. Specialists handle incoming and outbound calls while providing high quality, elite customer service. What will your job entail? Job Responsibilities: •Handle incoming and outbound calls based on learned skill sets within required standards. •Process business transactions for Builders Risk and JH Ferguson policies. •Utilize company systems to enter all transactions while maintaining production and quality standards. •Ensure all problems, processing and inquiries are handled efficiently within established time frames. •Work in partnership with stakeholders and US Assure’s corporate vision and mission. •Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others. •Educate agents on product offerings and coverage options...

Company Details   Carolina Casualty  is a member company of  W. R. Berkley Corporation , an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others.    We maintain some of the lowest claim adjuster pending claim counts in the industry. Our adjusters are part of a culture that emphasizes inclusion, collaboration, innovation, and team. Our culture is one where your work is recognized and appreciated. If you want to contribute to an organization where you matter and where you can make a difference, then search no further.    The company is an equal opportunity employer. Responsibilities CCIC is seeking an experienced data and analytics leader to serve as VP, Data & Analytics — a newly created,...

Company Details   Carolina Casualty  is a member company of  W. R. Berkley Corporation , an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others.    We maintain some of the lowest claim adjuster pending claim counts in the industry. Our adjusters are part of a culture that emphasizes inclusion, collaboration, innovation, and team. Our culture is one where your work is recognized and appreciated. If you want to contribute to an organization where you matter and where you can make a difference, then search no further.    The company is an equal opportunity employer. Responsibilities Directs the Property and Casualty actuarial functions of the organization. Oversees the monitoring, evaluating,...

Company Details   Carolina Casualty  is a member company of  W. R. Berkley Corporation , an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others.    The company is an equal employment opportunity employer.   Responsibilities Carolina Casualty is looking for an experienced financial professional who will provide leadership and coordination of segment’s financial reporting, planning, analysis and management reporting.    This position will assist Segment management with special projects, profitability analysis, business expansion support, etc.   Candidate would need to sit out of the Jacksonville, FL Office   Key Functions   will include but not be limited to : Direct and...