3 customer account professional jobs found in King William, VA

Company: Mercer Description: We are seeking a talented individual to join our Administration Operations team at Mercer . This role will be based in the Adelaide or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office post training requirements. The Superannuation Fund Administrator is responsible for providing administrative services across multiple funds and products using a range of registry systems, processes and procedures. The purpose of the role is to help provide a high quality and timely execution of tasks for our customers across a range of Insurance tasks and complex processes with a strong focus on customer service. In addition to the above we strive for success by encouraging the consultants to have a willingness to understand the complexity of Insurance across our multiple products to proactively be involved in the enhancement of our client and customer experience. While previous...

Company: Mercer Description: We are seeking a talented individual to join our Customer Service team at Mercer . This role will be based in the Adelaide or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office post training requirements. The Customer Service Consultant is responsible for providing administrative services across multiple funds and products using a range of registry systems, processes and procedures. The purpose of the role is to help provide a high quality and timely execution of tasks for our customers across a range of administration tasks and complex processes with a strong focus on customer service. The Customer Service Consultant will have a strong attention to detail, administration skills and high quality communication skills. In addition to the above we strive for success by encouraging the consultants to have a willingness to understand the complexity of processing across our...

Company: Mercer Description: 2 weeks paid training provided 37.5 hours per week - Rotating roster – Monday to Friday between 7am-8pm. NO WEEKENDS Fixed term contract: 16th March 2026 to 31st August 2026 We are seeking talented individuals to join our Helpline team at Mercer. This role will be based in our Adelaide - King William office. This is a hybrid role that has a requirement of working at least three days in the office. ​ We will count on you to: As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer. You’ll focus on building strong relationships of trust with members and internal colleagues while achieving KPIs that focus on call quality and customer experience. ​ What you need to have: Customer focused mindset Strong conversational skills, including active listening, empathy, respect,...