2 senior customer service representative jobs found in Lafayette, LA

Job Summary: Our Administrative Coodinators, internally referred to as Regional Supervisors , are primarily involved in inventory management, with our inventory being the orders placed by our customers. These orders can involve requests for information, site visits, safety assessments, and underwriting data gathering. It’s the job of the Regional Supervisor to oversee and coordinate assignments to assure an on-time delivery of a quality product for our customers. Responsibilities: Client Communications Serve as a primary point of contact for clients regarding inspection status and service needs. Communicate delays, request extensions, and provide timely updates. Facilitate information requests between clients and field representatives. Resolve customer concerns and complaints in accordance with company policies. Build strong client relationships and provide exceptional service. Collaborate with leadership to identify trends and recommend operational...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Risk Control Consultant to join our growing team in Lafayette, LA!   This position will report to the Director of Claims and will deliver Risk Control consulting, inspection, and training services to assigned clients. They will also perform prospective client assessments as assigned. The position will also provide technical advice and account information to producers, marketing, and underwriting business partners for risk assessment and analysis. How You Will Contribute:   Develop and implement effective Risk Control Service Plans (RCSPs) for Property & Casualty clients (by revenue), as designated by leadership; Schedule and maintain frequent, high quality touch points with clients via diligent execution of RCSPs; Manage loss components of profit-sharing arrangements with key...