12 customer service manager jobs found in Lake Mary, FL

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide . This individual contributor position works under moderate direction, and within defined authority limits, to manage commercial claims with moderate to high complexity and exposure for a specific line of business. Responsibilities include investigating and resolving claims according to company protocols, quality and customer service standards. Position requires regular communication with customers and insureds...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  Join us in a key leadership role shaping the future of Claims Operations. This leader will drive strategic direction, strengthen operational performance, and deliver service excellence while building the capabilities, alignment, and accountability needed to achieve business and customer outcomes. Working across leaders and teams, this role offers the opportunity to influence priorities, lead meaningful change, and make a visible impact on organizational success. This opportunity may be filled at either the Director or Manager level, depending on the selected candidate’s experience, leadership profile, and demonstrated ability to lead at scope. We welcome talent with vision, a proven track...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  Responsible for leading process and project support to the business in the development of on-going process and policy assessment, evaluation, compliance and improvement to support business initiatives and strategies. JOB DESCRIPTION: Essential Duties & Responsibilities Leads the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service. Understands the business needs and consults and partners with business leaders in planning projects and programs. Provides complex analysis and decision support to business to deliver on key business...

The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services. This is a remote role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Provide consultative customer services for one or more new or established accounts Introduce new services independently or with assistance as needed Handle local or regional accounts Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m. Revenue growth with existing accounts Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations...

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide . Individual contributor, responsible for developing and directing claim service strategies and for managing branch underwriting and agency relationships within an assigned territory. Monitors, facilitates and assists in the successful renewal of accounts to drive customer satisfaction within defined service standards. Externally focused on servicing brokers/agent and critical or complex accounts requiring a high level of...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  This director-level role operates under general direction with broad authority to lead the oversight of complex, high-exposure commercial Workers’ Compensation claims managed by Third-Party Administrators (TPAs), while also managing and developing a team of claim professionals. The role combines technical claim leadership with people leadership, ensuring both strong claim outcomes and sustained team performance. The Director is responsible for setting direction and expectations for claim strategy, reserving discipline, and resolution planning, ensuring alignment with company protocols, regulatory requirements, and best practices. This includes coaching and developing team members,...

Sr Ability Analyst - C409AN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Selected applicants will be considered for one of two start dates: July 13, 2026 or August 31, 2026 The Senior Ability Analyst is responsible for investigating and managing long-term disability claims to make timely, accurate, and customer ‑focused benefit determinations.   This role partners closely with customers, medical providers, employers, and internal stakeholders to evaluate eligibility, support recovery, and facilitate a safe and responsible return to work when appropriate. Using medical, vocational, financial, and functional information, the Senior Ability Analyst manages claims through initial and ongoing decision points while...

You have a clear vision of where your career can go. And we have the leadership to help you get there.  At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  We are looking for an Insurance Operations Senior Product Owner who can drive transformative operational initiatives and deliver business value through generative AI solutions. This role is a hybrid execution position supporting the rollout of generative AI initiatives across business operations. You will serve as the bridge between business stakeholders and delivery teams—intaking and shaping AI use cases, translating needs into clear requirements, developing prompts, and iteratively testing and refining outputs until they are reliable, repeatable, and fit-for-purpose. You will help establish a disciplined prompt lifecycle (design → test → refine → version) and enable end-users through...

WHO WE ARE   Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.     WHAT WE’RE LOOKING FOR   The Accoun ts Payable Specialist   is responsible for the efficient, accurate and timely processing of accounts payable transactions. The individual in this position ensures compliance with company policies and accounting standards and maintains strong vendor relationships, while supporting the Finance Team.     A GLIMPSE INTO YOUR DAY   Accurately processes   accounts   payable invoices, verifying due dates, amounts, and...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Vice President of Marketing to join our growing team in Lake Mary, FL!   The Vice President of Marketing leads the marketing strategy and execution for Preferred and PRU to drive new business growth, strengthen agent and trustee relationships, and increase account retention. Responsible for agency distribution performance, brand and market positioning, product/service coordination, and marketing budget oversight; partners with underwriting and trust services to support new and renewal business activity. How You Will Contribute:   Develop, manage, and expand Preferred’s agency distribution system. Partner with the SVP of Trust Services to align overall marketing strategy, messaging, and go-to-market plans. Identify, recruit, and onboard new agents; monitor performance and engagement. Support...

Sr Representative Claims - CH08BE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.              Claim Administrator certification with the Washington State Department of Labor & Industry required. The Workers’ Compensation Senior Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements. Work Arrangement :...

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Accounting Manager to join our growing team in Lake Mary, FL! This is a responsible financial management position with duties that include supervision of accounting staff, financial accounting and reporting, and support services for multiple pool programs. How You Will Contribute:   Financial accounting and reporting Prepare or review monthly internal financial statements; Prepare or review quarterly financial statements for pool governance boards and management; Prepare or review annual financial statements for pool governance boards and management; Oversee general ledger account maintenance and supporting work papers for pool programs; Post or approve excess insurance expense recognition journal entries and supporting documents; Post or approve claims related journal...