100 jobs found in Lansing

OBJECTIVE Large Loss Property Claims Manager Objective To manage all functions of the Property Specialists unit necessary to provide superior customer service by the prompt and efficient handling, control, and proper disposition of large and/or complex claims. To monitor the corporation's property policies and procedures under the direction of the Director of Property & Liability Claims. To aid in the assessment and adoption of Best Practices and Industry Benchmarks to continually improve customer service. To act as a liaison with other divisions. RESPONSIBILITIES Large Loss Property Claims Manager Responsibilities Coordinate, manage, and supervise the handling of large and/or complex property/casualty claims to have a significant effect on the overall profit picture of the company. Provide quality service to the insured and aid in the risk selection and retention of business by maintaining an effective service operation....

SUMMARY:  This is an entry level position that is part of a formal training program. This job is foundational and expected to be a starting point within a specific assigned risk discipline (policy management/audit, billing & collections or agency maintenance) and is expected to last up to one year.   Upon completion of the training program the trainee is expected to be familiar with the foundational department policies, processes, procedures, and terminology related to the jobs. In addition, the trainee will be proficient in the job responsibilities and tasks of the progressive positions within the career path. The trainee will be evaluated on their progress during the training period and on successful completion of the training plan. Upon satisfactory completion of training, the trainee will be eligible for a targeted position within the career path.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In a Learning Capacity: Learn...

OBJECTIVE Senior HRIS Analyst Objective To manage, administer, process, and distribute employee information maintained in the automated HR/Payroll system and in other networked software programs for the Michigan Farm Bureau and its Affiliated Companies and the Management Assistance Program (MAP) companies. RESPONSIBILITIES Senior HRIS Analyst Responsibilities Administer and maintain the automated HR system for all the Michigan Farm Bureau and its Affiliated Companies and the MAP companies. Analyze system for most efficient use and determine future HR system software needs of the Human Resources Department (HRD).   As system administrator of the HR system, maintain communications between the Human Resources Department and Payroll Services and coordinate upgrades as necessary. Ensure security access to database including database integrity.   Evaluate and analyze workflow of multiple automated HR/Payroll systems to ensure...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level motivated Quality Control Analyst to join our team. The position requires the following, but is not limited to: Conduct, document, and provided feedback on quality control reviews to assess adherence to company standards and procedures Assist in gathering customer feedback to support continuous improvement Analyze basic metrics and prepare reports based on quality control data Assist with associate scheduling to ensure adequate coverage for call volume Work with confidential...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated underwriting trainee to join our team. This job performs and applies insurance coverage, rules and guidelines to execute the underwriting decision-making process according to Company underwriting philosophy. This job includes training and development through completion of the Company’s underwriter training program for the assigned line of insurance and requires the person to: Learn various insurance coverages and contracts along with company philosophy and procedures, in order to make...

OBJECTIVE Cloud Architect Objective Own the end-to-end cloud architecture strategy and the enterprise-wide design standards that enable secure, resilient, and cost-effective delivery of critical business capabilities. Translate strategic business objectives and risk requirements into scalable cloud and hybrid reference architectures, guiding investment decisions and technology roadmaps. Act as a senior technical authority and partner to enterprise architecture, engineering, security, and business leaders to ensure solutions meet regulatory obligations, availability and recovery objectives, and financial targets. RESPONSIBILITIES Cloud Architect Responsibilities Lead enterprise cloud solution architecture for highly-available and business-critical workloads, including definition of reference architectures, patterns, and guardrails to ensure reliability, resilience, and operational excellence.   Develop and lead cloud adoption...

SUMMARY: Customer Service Representative I is focused on providing administrative, data entry and policy issuance support.    RESPONSIBILITIES/TASKS: Types policies and endorsements using the Policy Issuance and Microsoft Word systems. Daily entry of policies and endorsements into Century’s Information Management System (CIMS). Manages all policy and endorsement transactions in keeping with the Policy Services Standard Operating Procedures. Policies are checked for accuracy throughout all phases of the issuance process. Works effectively on the assigned team. System/Software Skills – Must learn all systems and stay current with changes and updates. Checks, analyzes, and classifies or alphabetizes materials. Conduct limited research when necessary. Successfully completes basic job specific training as defined in the Policy Services Training Matrix within the first three months of employment. Continually maintains 98% or above quality. Continually maintains 85-115%...

SUMMARY:   Primarily responsible for supporting the management of the all files by analyzing, indexing, e-indexing, and assigning a sub document type to all documents received by Departments within the Enterprise. Also responsible for identifying key information on documents and inputting information into the keywords of the document and in the appropriate data fields in the claim system.     PRIMARY RESPONSIBILITIES:  Analyzes incoming documents and assigns the appropriate document sub type to them Reviews each document and adds pertinent information to the document keywords and to appropriate data fields in the claim system Opens, sorts, prepares, bundles, scans, and validates/verifies physical and electronic mail for all departments daily. Determine appropriate criteria to accurately index an electronic image to initiate workflow to the proper department. Performs computer inquires through multiple systems for other departments and verifies member coverage....

The IAM Analyst II will be part of our team of technology professionals responsible for the implementation and delivery of Identity and Access Management (IAM) projects.  The role will be responsible for the support and operations of IAM tools and will assist application teams with development and integration of role-based management and the implementation and operation of IAM tools. Provide Subject Matter Expertise (SME) for IAM and other IAM Tools.  Assists in managing a suite of IAM products and services used within the firm to secure:  identity and access to resources, sensitive data, applications and services. Work closely with customers across and external to the firm using or looking to adopt these tools and/or services.  Assists in guiding project teams with the implementations consistent with company policies and practices. Interpret business requirements and functional specifications to deliver IAM solutions and sustain alignment with company...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as a User Experience Designer. Responsibilities include analyzing business requirements and user feedback needed for user-centered design. This includes the ability to create the necessary visual design and information architecture for various deliverables. The position requires the person to: Consulting with business users and IT to determine the information needed to develop visual design concepts, including graphics, and screen mockups. Conducting and analyzing...

OBJECTIVE Senior Casualty Claims Representative Objective To provide efficient adjustment, processing, and settlement of casualty claims, including large and/or complex casualty claims consistent in accordance with established adjusting procedures while providing a WOW! customer experience and also controlling loss and loss adjustment expenses. RESPONSIBILITIES Senior Casualty Claims Representative Responsibilities Investigate and interpret policy as it pertains to the loss, including large and/or above-average complicated claims, evaluate liability, negotiate settlement or declination, and defend Farm Bureau insureds according to Farm Bureau insurance contracts. Accomplish function under minimal supervision with emphasis on customer service and controlling loss and loss adjustment expenses.   Evaluate insurance coverage based on loss notice, insurance policies, applicable statutes and case law to determine if insurance...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as an Associate Accountant. The position requires the person to: Prepare accounting reports for federal and state agencies. Learn to use and understand insurance accounting principles. Assist in developing automated accounting systems from manual operations. Utilize computer stored data for problem solving. Provide management with reports that can be used in decision making. Desired Skills & Experience Bachelor’s degree in Accounting or Finance,...

SUMMARY:  Primarily responsible for the following:  Authority to evaluate which submitted vendor physical and phone audits and decide which require further analysis; approval, completion and processing mail audits; processing adjustments, and reviewing phone and physical audits requiring further review in a multi-functional business unit.  Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and Service Center representatives, Finance, and other Premium Audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders. PRIMARY RESPONSIBILITIES: •   Actively engages in the identification of solutions for multiple or cross-functional business areas.  Has an understanding of the direction of the overall industry and evaluates the related impact. •   Evaluate and decide in a timely manner which vendor audits submitted require further review and provide...

SUMMARY:  This role will focus on maintenance of our incoming workload, issue resolution and first report of injury (FROI) issues. This position determines jurisdiction for entry of first notice of injury (FNOI) from multiple sources and distributes to the proper destination. Enters and supports priority and special requests, including correcting newly-created claims.   ESSENTIAL DUTIES AND RESPONSIBILITIES  · Identifies jurisdiction, date of injury and special/additional handling items; researches and re-indexes non-new claim submissions to route to appropriate handling. · Receives incoming general new claims calls for all entities; backup for ACD calls in the event of telephone system shutdown. · Makes changes, corrections and updates on newly created and/or existing claims or submissions as well as guiding end-users on process techniques in various applications. · May serve as a resource regarding intake-related issues, i.e., determine jurisdiction, assist in clearing...

SUMMARY: (Brief 3-5 sentence paragraph outlining the main purpose of the job)   This is an entry-level position. This position leads to a Medical Only Claims Specialist I and is expected to last up to 12 months. Upon completion of the training plan the incumbent is expected to be proficient with the Medical Only Claims policies, processes, procedures, and terminology related to the job. In addition, the incumbent will be proficient in the job responsibilities and tasks of the Medical Only Claims Specialist I position description. The incumbent will be evaluated on their progress and successful completion of the training plan each quarter. Upon satisfactory completion, the incumbent will be eligible for the Medical Only Claims Specialist I position.  Medical Only Claims Associate will work with all members of the team and may receive direction, support, and instruction from the Manager or Medical Only Claims Specialists depending on the assignment....

SUMMARY:   Primarily responsible for supporting the management of the all files by analyzing, indexing, e-indexing, and assigning a sub document type to all documents received by Departments within the Enterprise. Also responsible for identifying key information on documents and inputting information into the keywords of the document and in the appropriate data fields in the claim system.     PRIMARY RESPONSIBILITIES:  Analyzes incoming documents and assigns the appropriate document sub type to them Reviews each document and adds pertinent information to the document keywords and to appropriate data fields in the claim system Opens, sorts, prepares, bundles, scans, and validates/verifies physical and electronic mail for all departments daily. Determine appropriate criteria to accurately index an electronic image to initiate workflow to the proper department. Performs computer inquires through multiple systems for other departments and verifies member coverage....

SUMMARY:  Provider Relations Specialist I Responsible for servicing internal and external customers who contact AF Group via the ACD phone line. Responsible for providing quality, consistent and accurate medical payment information to internal and external customers.  Provider Relations Specialist II Responsible for analyzing billings including outpatient hospital and multiple surgeries by utilizing our Medical Bill Review (MBR) software and reference library to determine appropriateness of codes and excessive charges. Responsible for making coding determinations according to state rules and regulations.  PRIMARY RESPONSIBILITIES:  PRIMARY RESPONSIBILITIES: Provider Relations Specialist I •    Utilizes ACD phone lines to manage incoming calls and inquiries. •    Provides high level of customer service for all internal or external customers thru telephonic, email and fax. •    Demonstrates dependable work ethic. •    Manages confidential client information with discretion and good...

Position Title Branch Banking Client Consultant II   Location Lansing, MI 48917   Job Summary Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.   Job Responsibilities: JOB   RESPONSIBILITIES     Sales Performance : Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively   seek   and deliver the right client introductions to the right team...

SUMMARY This role will focus primarily on underwriting and claims training. Candidates within a commutable distance to Lansing, MI will be considered Hybrid (1-3 days per week in office) Delivers and facilitates training to groups, managers, external customers and/or on-the-job (one-on-one) training. Topics primarily relate to operational training, processes, procedures and technologies.  Provides guidance and assists in the design and development of training programs and preparation of training materials. Conducts evaluations of training and provides follow-up training to trainees as needed. Recommends training tools and formats. Works with managers and employees to identify methods of improving employee performance. RESPONSIBILITIES Participates in the design and development of training plans/curriculum Project manages the implementation of training from end to end working with business SME and leaders; owning full implementation of training Assesses training...

OBJECTIVE IT Procurement Manager Objective The IT Procurement Manager is responsible for leading the strategic sourcing, contracting, and lifecycle management of technology goods and services to support enterprise business and technology objectives. This role ensures the effective acquisition of IT hardware, software, cloud services, and professional services through disciplined procurement practices that optimize cost, mitigate risk, and ensure compliance with regulatory, security, and internal control requirements. The IT Procurement Manager partners closely with IT, Finance, Legal, Compliance, and business stakeholders to deliver value-driven vendor relationships, support budget planning and forecasting, and advance a consistent, transparent, and scalable IT procurement framework. RESPONSIBILITIES IT Procurement Manager Responsibilities The IT Procurement Manager oversees the sourcing, negotiation, and management of...