6 p c associate jobs found in Lansing

OBJECTIVE Associate P/C Premium Control Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide extraordinary customer experience to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To manage and ensure the accuracy of premium-related financial processes within the Property and Casualty (P/C) insurance sector by overseeing the billing, allocation, reconciliation, and control of insurance premiums across personal and commercial lines of business. To follow departmental standards of metrics tracked to ensure quality service. This role supports both internal and external customers by providing accurate policy and billing account information, resolving premium-related inquiries, and maintaining professional communication with policyholders, agents, and agent staff. RESPONSIBILITIES Associate P/C Premium Control Specialist...

OBJECTIVE Associate P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy and billing-related questions and concerns from internal and external customers on all personal and commercial lines of business via the telephone, e-mail, and website. To follow department standards of metrics tracked to ensure quality service. To preserve the Customer Service relationship, gather information and improve the overall service. RESPONSIBILITIES Associate P/C Customer Service Specialist Responsibilities Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, and member benefits via answering telephone...

OBJECTIVE Commercial Lines Marketing Representative Objective To partner with Managing Partners (MP), Associate Managing Agents (AMA) and assigned Multi-line Farm Bureau agents within the sales region to build and execute a proactive sales strategy to grow the company’s market share of commercial business within the region.  To work directly with Farm Bureau agents and solicitors to write and retain profitable commercial accounts.  To act as an ambassador for Farm Bureau’s commercial insurance offerings for assigned agents within the region.  To ensure that Farm Bureau’s commercial products are competitively positioned in the market.  To promote effective agent training, development of commercial acumen, assist in placement of direct commercial account sales, and service of commercial property/casualty (P/C) insurance markets for those agents within the region who are not working with a Commercial Lines Advisor. To work closely with the CMP and commercial MPs...

OBJECTIVE P/C Digital Customer Service Specialist Objective To be a proficient member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy, billing, and web-related questions and concerns from internal and external customers on all personal lines and commercial lines of business via e-mail, chat, and website. To provide proficient online service during standard business hours by responding to and taking ownership of all incoming chats and tickets from internal and external customers and members quickly and courteously. To proactively research and resolve policy and billing issues and online account technical grievances, while documenting activities and reporting back to agent offices. To promote additional coverages for customers when appropriate. To lead the department by excelling in all metrics...

OBJECTIVE Senior Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To train and provide support and assistance to the Commercial Service Center team. To assist management with projects, as well as represent the department as a subject matter expert. RESPONSIBILITIES...

OBJECTIVE Agency Services Phone Support Representative Objective To prepare the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership as much as possible of all incoming calls to the Agency Services support team in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone and through daily document listings and activities reports. RESPONSIBILITIES Agency Services Phone Support Representative Responsibilities Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.   Receive, process, and verify insurance and membership...