01/05/2026
OBJECTIVE
Senior P/C Customer Service Support Analyst Objective To act as an advocate for Property/Casualty Customer Service (PCCS) and the Field Force to meet their technology needs. To participate in the study, analysis, design, testing, and implementation of PCCS, corporate, and agency billing systems, programs, and procedures with a focus on billing and Property/Casualty products. To facilitate and lead training on corporate system functions for internal and field force users. To perform quality control and periodically audit PCCS functions to ensure compliance and accuracy.
RESPONSIBILITIES
Senior P/C Customer Service Support Analyst Responsibilities Facilitate and lead ongoing corporate and departmental projects, including managing sub-teams of business/product owners, subject matter experts, and technical representatives when necessary to elicit and document requirements using interviews, document analysis,...
Michigan Farm Bureau Family of Companies
Lansing, MI, USA
Full Time
