107 jobs found in Lansing

Position Title Branch Banking Client Consultant II   Location Lansing, MI 48917   Job Summary Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.   Job Responsibilities: JOB   RESPONSIBILITIES     Sales Performance : Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively   seek   and deliver the right client introductions to the right team...

OBJECTIVE Commercial Product & Sales Marketing Analyst Objective To support the development, enhancement, sales, and ongoing maintenance of Farm Bureau Property/Casualty (PC) commercial products through research, analysis, and development of field and consumer facing materials.   This role identifies product improvement opportunities, evaluates business value and field impact, and translates findings into actionable strategic recommendations and field-facing deliverables to support a multi-line field force. RESPONSIBILITIES Commercial Product & Sales Marketing Analyst Responsibilities Conduct research on competitor products, market trends, and industry developments and apply insights to identify opportunities for product enhancements, pricing updates, and improvements to processes and field-facing materials.   Represent Home Office and field force as an active contributor in various corporate projects, initiatives,...

OBJECTIVE Operations Manager, Agency Systems Support/Quality Control Objective To lead a team responsible for successful execution of help desk support and customer service contact in a call center environment. To also lead a team responsible for client data clean-up and quality and to process manual transactions or work arounds to support the field during project warranty periods or production support efforts.  To develop, manage and monitor customer relationship interactions and responsiveness results to assure the Service Management team provides all customers with an exceptional customer experience for their support needs. To provide Tier 1 and Tier 2 technical advice, consultation, and problem resolution for all agent and field staff users of the Farm Bureau operating systems, software, and hardware platforms. RESPONSIBILITIES Operations Manager, Agency Systems Support/Quality Control Responsibilities Provide systems...

OBJECTIVE Senior AMD Claims Representative Objective To provide an efficient settlement of automobile physical damage losses while providing a WOW! customer experience. RESPONSIBILITIES Senior AMD Claims Representative Objective Complete appraisals and evaluate damage on vehicles. Relate appraisals to appropriate repair costs so as to have a significant positive effect on the overall profit picture of the company and provide quality service to the customer and aid in the retention of business.   Maintain general knowledge of automobile repairs, procedures and accepted repair practices. Stay informed of the latest changes and updates in automobile repairs and technology.   Focus on customer service by maintaining timely contacts with customers to inform them of their claim status and their role in the settlement process. QUALIFICATIONS Senior AMD Claims Representative Objective Required...

OBJECTIVE Medical Claims Representative Objective To provide efficient investigation, evaluation and negotiation of Michigan No-Fault claims. RESPONSIBILITIES Medical Claims Representative Responsibilities Respond to and control the disposition of all assigned Michigan No-Fault claims.   Work with computer systems keying functions, including but not limited to letter composition, log entry, diary entry, report of investigation composition, and draft production.   Read and apply policy of Michigan No-Fault acts as written. QUALIFICATIONS Medical Claims Representative Qualifications Required Minimum two to three years medical claims handling experience required.   Must possess a valid driver license with an acceptable driving record.    Preferred High school diploma or equivalent required. Bachelor’s degree in business administration preferred.   Designation in claims insurance...

OBJECTIVE Associate P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy and billing-related questions and concerns from internal and external customers on all personal and commercial lines of business via the telephone, e-mail, and website. To follow department standards of metrics tracked to ensure quality service. To preserve the Customer Service relationship, gather information and improve the overall service. RESPONSIBILITIES Associate P/C Customer Service Specialist Responsibilities Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, and member benefits via answering telephone...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as a Social Media Strategist. The position requires the person to: Independently develop branded Auto-Owners content for review. Curate and manage content using existing tools for all Social Media platforms. Suggest and monitor KPIs (Key Performance Indicators) using existing tools to gauge a Social Media Platform’s success. Adopt Social Media best practices based on Auto-Owners’ standards and culture. Monitor social media platforms for both Auto-Owners and our...

Non-Exempt/Bargaining Unit Posting Date Posted: 06/25/2026 Date Closed: 07/03/2026 Local/Seniority Unit – 2256/4104 Department – 125980 Inventory Management Salary Grade – B Number of openings – 1 Shift – Mon-Fri 7:30a-5p, Shift Bidding by Seniority Site/Location: Lansing Capitol Building Status – Regular Full Time   This position is accountable to handle all correspondence through electronic and paper means that is received from subscribers of BCBSM and BCN. Responsible for organization of correspondence through indexing, triaging, processing PHI, processing incoming mail, and fulfillment of mailing, faxing, or emailing requests. Assist customers through the corporate operator line by transferring calls to designated servicing areas. Ensures mail is transferred to call centers in a timely manner to meet all NCQA and performance guarantees for the call center. Indexing incoming correspondence from members and providers in...

OBJECTIVE Large Loss Property Claims Manager Objective To manage all functions of the Property Specialists unit necessary to provide superior customer service by the prompt and efficient handling, control, and proper disposition of large and/or complex claims. To monitor the corporation's property policies and procedures under the direction of the Director of Property & Liability Claims. To aid in the assessment and adoption of Best Practices and Industry Benchmarks to continually improve customer service. To act as a liaison with other divisions. RESPONSIBILITIES Large Loss Property Claims Manager Responsibilities Coordinate, manage, and supervise the handling of large and/or complex property/casualty claims to have a significant effect on the overall profit picture of the company. Provide quality service to the insured and aid in the risk selection and retention of business by maintaining an effective service operation....

SUMMARY:  This is an entry level position that is part of a formal training program. This job is foundational and expected to be a starting point within a specific assigned risk discipline (policy management/audit, billing & collections or agency maintenance) and is expected to last up to one year.   Upon completion of the training program the trainee is expected to be familiar with the foundational department policies, processes, procedures, and terminology related to the jobs. In addition, the trainee will be proficient in the job responsibilities and tasks of the progressive positions within the career path. The trainee will be evaluated on their progress during the training period and on successful completion of the training plan. Upon satisfactory completion of training, the trainee will be eligible for a targeted position within the career path.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In a Learning Capacity: Learn...

OBJECTIVE Senior HRIS Analyst Objective To manage, administer, process, and distribute employee information maintained in the automated HR/Payroll system and in other networked software programs for the Michigan Farm Bureau and its Affiliated Companies and the Management Assistance Program (MAP) companies. RESPONSIBILITIES Senior HRIS Analyst Responsibilities Administer and maintain the automated HR system for all the Michigan Farm Bureau and its Affiliated Companies and the MAP companies. Analyze system for most efficient use and determine future HR system software needs of the Human Resources Department (HRD).   As system administrator of the HR system, maintain communications between the Human Resources Department and Payroll Services and coordinate upgrades as necessary. Ensure security access to database including database integrity.   Evaluate and analyze workflow of multiple automated HR/Payroll systems to ensure...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated underwriting trainee to join our team. This job performs and applies insurance coverage, rules and guidelines to execute the underwriting decision-making process according to Company underwriting philosophy. This job includes training and development through completion of the Company’s underwriter training program for the assigned line of insurance and requires the person to: Learn various insurance coverages and contracts along with company philosophy and procedures, in order to make...

OBJECTIVE Cloud Architect Objective Own the end-to-end cloud architecture strategy and the enterprise-wide design standards that enable secure, resilient, and cost-effective delivery of critical business capabilities. Translate strategic business objectives and risk requirements into scalable cloud and hybrid reference architectures, guiding investment decisions and technology roadmaps. Act as a senior technical authority and partner to enterprise architecture, engineering, security, and business leaders to ensure solutions meet regulatory obligations, availability and recovery objectives, and financial targets. RESPONSIBILITIES Cloud Architect Responsibilities Lead enterprise cloud solution architecture for highly-available and business-critical workloads, including definition of reference architectures, patterns, and guardrails to ensure reliability, resilience, and operational excellence.   Develop and lead cloud adoption...

SUMMARY: Customer Service Representative I is focused on providing administrative, data entry and policy issuance support.    RESPONSIBILITIES/TASKS: Types policies and endorsements using the Policy Issuance and Microsoft Word systems. Daily entry of policies and endorsements into Century’s Information Management System (CIMS). Manages all policy and endorsement transactions in keeping with the Policy Services Standard Operating Procedures. Policies are checked for accuracy throughout all phases of the issuance process. Works effectively on the assigned team. System/Software Skills – Must learn all systems and stay current with changes and updates. Checks, analyzes, and classifies or alphabetizes materials. Conduct limited research when necessary. Successfully completes basic job specific training as defined in the Policy Services Training Matrix within the first three months of employment. Continually maintains 98% or above quality. Continually maintains 85-115%...

SUMMARY:   Primarily responsible for supporting the management of the all files by analyzing, indexing, e-indexing, and assigning a sub document type to all documents received by Departments within the Enterprise. Also responsible for identifying key information on documents and inputting information into the keywords of the document and in the appropriate data fields in the claim system.     PRIMARY RESPONSIBILITIES:  Analyzes incoming documents and assigns the appropriate document sub type to them Reviews each document and adds pertinent information to the document keywords and to appropriate data fields in the claim system Opens, sorts, prepares, bundles, scans, and validates/verifies physical and electronic mail for all departments daily. Determine appropriate criteria to accurately index an electronic image to initiate workflow to the proper department. Performs computer inquires through multiple systems for other departments and verifies member coverage....

The IAM Analyst II will be part of our team of technology professionals responsible for the implementation and delivery of Identity and Access Management (IAM) projects.  The role will be responsible for the support and operations of IAM tools and will assist application teams with development and integration of role-based management and the implementation and operation of IAM tools. Provide Subject Matter Expertise (SME) for IAM and other IAM Tools.  Assists in managing a suite of IAM products and services used within the firm to secure:  identity and access to resources, sensitive data, applications and services. Work closely with customers across and external to the firm using or looking to adopt these tools and/or services.  Assists in guiding project teams with the implementations consistent with company policies and practices. Interpret business requirements and functional specifications to deliver IAM solutions and sustain alignment with company...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as a User Experience Designer. Responsibilities include analyzing business requirements and user feedback needed for user-centered design. This includes the ability to create the necessary visual design and information architecture for various deliverables. The position requires the person to: Consulting with business users and IT to determine the information needed to develop visual design concepts, including graphics, and screen mockups. Conducting and analyzing...

OBJECTIVE Senior Casualty Claims Representative Objective To provide efficient adjustment, processing, and settlement of casualty claims, including large and/or complex casualty claims consistent in accordance with established adjusting procedures while providing a WOW! customer experience and also controlling loss and loss adjustment expenses. RESPONSIBILITIES Senior Casualty Claims Representative Responsibilities Investigate and interpret policy as it pertains to the loss, including large and/or above-average complicated claims, evaluate liability, negotiate settlement or declination, and defend Farm Bureau insureds according to Farm Bureau insurance contracts. Accomplish function under minimal supervision with emphasis on customer service and controlling loss and loss adjustment expenses.   Evaluate insurance coverage based on loss notice, insurance policies, applicable statutes and case law to determine if insurance...

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as an Associate Accountant. The position requires the person to: Prepare accounting reports for federal and state agencies. Learn to use and understand insurance accounting principles. Assist in developing automated accounting systems from manual operations. Utilize computer stored data for problem solving. Provide management with reports that can be used in decision making. Desired Skills & Experience Bachelor’s degree in Accounting or Finance,...

SUMMARY:  Primarily responsible for the following:  Authority to evaluate which submitted vendor physical and phone audits and decide which require further analysis; approval, completion and processing mail audits; processing adjustments, and reviewing phone and physical audits requiring further review in a multi-functional business unit.  Provides direct customer service via phone, fax, and e-mail to internal and external customers including, but not limited to; Business Development Consultants and Service Center representatives, Finance, and other Premium Audit staff, as well as agents, attorneys, NCCI / regulatory bureaus, and policyholders. PRIMARY RESPONSIBILITIES: •   Actively engages in the identification of solutions for multiple or cross-functional business areas.  Has an understanding of the direction of the overall industry and evaluates the related impact. •   Evaluate and decide in a timely manner which vendor audits submitted require further review and provide...